Word Of Mouth - Publications - Faculty & Research

Web

Skydeck - Alumni

Winning Culture on a Losing Team Scott O’Neil (MBA 1998) , CEO of the group that owns the NBA’s Philadelphia 76ers and several other sports properties, on why his office thrives even in the face of losing... View Details

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

clarify the complex "They can communicate very clearly and succinctly—usually with short words and short sentences—and even on complex issues. They've developed the skills necessary to really get to the heart View Details

Keywords: by Danielle Kost

05 Mar 2009
What Do You Think?

How Frank or Deceptive Should Leaders Be?

by Nobel-prize winner in economics George Akerlof and economist Robert Sheeler of "irrational exuberance" fame. These authors cite the importance of what John Maynard Keynes once referred to as... View Details

Keywords: by Jim Heskett

Web

Board Use - Christensen Center for Teaching & Learning

headings as a means for reinforcing and supporting the structure and flow of the discussion. They also use boards to acknowledge student comments and to highlight, summarize and connect contributions by underlining, circling or drawing... View Details

Web

Generative AI - Alumni

output you want. If it doesn’t do it right the first time, ask again with added direction. There is always a randomness built into the model, so keep trying. Examples from the prompts above would be: The cover letter should be around 400 View Details

19 Jan 2015
Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

For more than a century, the long, stately rows of Encyclopædia Britannica have been a fixture on the shelves of many an educated person's home—the smooshed-together diphthong in the first View Details

Keywords: by Michael Blanding; Publishing

01 Dec 2023
News

Happier-ness at Work

Professor Arthur Brooks and Oprah Winfrey get the good news/bad news out of the way on page 5 of their new book, Build the Life You Want: The Art and Science of Getting Happier. “If the secret to total happiness existed, we would have all found it by now,” they write.... View Details

Keywords: Publishing Industries (except Internet); Information

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their... View Details

Keywords: by James Heskett

14 Feb 2019
Blog Post

LOVE At HBS

Love. #LongDistanceLove When I decided to plunge my life into the U.S. 10 years ago, it never truly dawned on me the space that would be created in my heart by not having my family close by - my mum's Trini cooking, dad's sense of humor... View Details

04 Jan 2022
Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

Ambitious New Year’s resolutions often end in disappointment. So instead of setting unrealistic goals in 2022, business leaders should consider making smaller, simpler changes—and they just might see better results, says Harvard Business... View Details

Keywords: by Kristen Senz

TeachingInterests

MBA Elective Curriculum-- Competing Through Business Models

By: Ramon Casadesus-Masanell

The words “business model” are inescapable in our daily fare of business news. These two ubiquitous words seemed to effortlessly rise up to prominence during the dot-com boom of the late 1990s. When businesspeople, journalists, academics, and other... View Details

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

coming back, you are going to benefit from word of mouth. I’ve had students telling stories about things that happened more than 10 years ago.” Rather than worrying only about offering customers a discount... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

06 Jul 2011
Research & Ideas

Are You a Level-Six Leader?

citizens," in the words of Howard Gardner's recent book, Truth, Beauty, and Goodness Reframed, who watch out not only for numero uno but for the wider public as well. There is no better example View Details

Keywords: by Mitch Maidique

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

imperialists? A: Americans never like to use that word in describing our actions! I certainly don't. But it fits our behavior in Panama. The "successful" part happened under Teddy Roosevelt: the United States used military force... View Details

Keywords: by Sarah Jane Gilbert; Transportation

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

bought and sold on Amazon. It does not come attached to a well-crafted email, nor does it come merely with a reactionary bonus, especially at a time when pay disparities, burnout, and employee retention are top of mind. Trust is earned... View Details

Keywords: by Hise Gibson and MaShon Wilson

Web

Guides to Archival Collections – The Human Relations Movement – Baker Library | Bloomberg Center, Historical Collections

The Interview Process Spreading the Word The "Hawthorne Effect" Research Links Next Guides to Archival Collections Guides to Archival Collections Lawrence Henderson Papers Online finding aid Lawrence Joseph Henderson established the... View Details

Portrait Project

Dallin McKinnon

I stood at the pulpit struggling to speak. I could string only a few words together before punctuating them with sobs. My wife’s arms came around me, steadying my stance and helping me breathe. I was speaking at the funeral View Details

01 Jun 2000
News

Going Public: Margaret M. Crotty

Save the Children and thought that Bryant Gumbel might make a donation," she laughs. The reasoning was classic Crotty: bold, altruistic, and always focused on drawing others into a good cause. Crotty's brush with death came toward the end View Details

Keywords: Susan Young

Profile

Loujaine AlMoallim

reunion memo envisioning how our lives have been since we graduated from HBS. As we read our reflections aloud in the classroom, emotions ran high. I especially remember our final classmate's words that truly moved us. He spoke about... View Details

Publications