Word Of Mouth - Publications - Faculty & Research

01 Feb 2010
Research & Ideas

The ‘Luxury Prime’: How Luxury Changes People

to do a word recognition exercise. The task was to write down the first word that came to their mind when given a string of scrambled letters. These strings View Details

Keywords: by Sarah Jane Gilbert

20 Dec 2010
Research & Ideas

Panama Canal: Troubled History, Astounding Turnaround

imperialists? A: Americans never like to use that word in describing our actions! I certainly don't. But it fits our behavior in Panama. The "successful" part happened under Teddy Roosevelt: the United States used military force... View Details

Keywords: by Sarah Jane Gilbert; Transportation

18 Aug 2022
Op-Ed

Your Best Employees Are Burning Out: A Framework for Retaining Talent

bought and sold on Amazon. It does not come attached to a well-crafted email, nor does it come merely with a reactionary bonus, especially at a time when pay disparities, burnout, and employee retention are top of mind. Trust is earned... View Details

Keywords: by Hise Gibson and MaShon Wilson

01 Dec 2023
News

Happier-ness at Work

causes you to be happier all around. Engaging in work with your whole heart is one of the best ways to enjoy your days, get satisfaction from your accomplishments, and see meaning in your efforts. Work, at its best, is “love made... View Details

Keywords: Publishing Industries (except Internet); Information

Web

Generative AI - Alumni

output you want. If it doesn’t do it right the first time, ask again with added direction. There is always a randomness built into the model, so keep trying. Examples from the prompts above would be: The cover letter should be around 400 View Details

17 Jan 2020
In Practice

6 Traits That Set Top Business Leaders Apart

clarify the complex "They can communicate very clearly and succinctly—usually with short words and short sentences—and even on complex issues. They've developed the skills necessary to really get to the heart View Details

Keywords: by Danielle Kost

Web

Board Use - Christensen Center for Teaching & Learning

headings as a means for reinforcing and supporting the structure and flow of the discussion. They also use boards to acknowledge student comments and to highlight, summarize and connect contributions by underlining, circling or drawing... View Details

05 Jul 2012
What Do You Think?

Why Is Trust So Hard to Achieve in Management?

effectiveness and of achievement at all costs" (Liam); (3) "excessive turnover and continuous change" (Marlis Krichewsky); (4) leaders who "use ambiguity and weasel words in their... View Details

Keywords: by James Heskett

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

previously in our analysis of his Amazon shareholder letters. 4. Jeff Bezos’ patents are customer-centric For a more granular look at Bezos’ inventions, we performed a word frequency analysis using the... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

13 Mar 2023
Op-Ed

How Leaders Should Leave

compete for advancement. With the career clock ticking, moving on may be the best option to grow. “No one likes a surprise exit, so don’t walk into the boss’s office, declare you’ve had enough, and announce you are leaving in two weeks for a competitor.” View Details

Keywords: by John Quelch

04 Jan 2022
Research & Ideas

Scrap the Big New Year's Resolutions. Make 6 Simple Changes Instead.

Ambitious New Year’s resolutions often end in disappointment. So instead of setting unrealistic goals in 2022, business leaders should consider making smaller, simpler changes—and they just might see better results, says Harvard Business... View Details

Keywords: by Kristen Senz

22 Nov 2022
Research & Ideas

When Agreeing to Disagree Is a Good Beginning

certain types of words and phrases stood out. In particular, people responded to negation (“no”) and reasoning language ( “the reason is ” or “because”) negatively, while viewing acknowledgment (which Minson... View Details

Keywords: by Clea Simon, Harvard Gazette

14 Feb 2019
Blog Post

LOVE At HBS

Love. #LongDistanceLove When I decided to plunge my life into the U.S. 10 years ago, it never truly dawned on me the space that would be created in my heart by not having my family close by - my mum's Trini cooking, dad's sense of humor... View Details

01 Oct 2001
Research & Ideas

How To Make Restructuring Work for Your Company

The following excerpt is taken from the "Lessons of Restructuring" section of Gilson's introduction to Creating Value through Corporate Restructuring. Although the case studies in this book span a... View Details

Keywords: by Stuart C. Gilson

23 Mar 2023
Research & Ideas

As Climate Fears Mount, More Investors Turn to 'ESG' Funds Despite Few Rules

Investor interest in social responsibility has skyrocketed in the past three years, even as US regulations to hold companies accountable remain in flux and the environmental, social, and governance (ESG) label itself draws backlash. Investors are willing to pay a... View Details

Keywords: by Rachel Layne; Financial Services

30 Jul 2007
Research & Ideas

Repugnant Markets and How They Get That Way

Unfair. Undignified. Inappropriate, unprofessional, distasteful—and most of all, repugnant. To the wonder and surprise of Alvin E. Roth, a Harvard economist, these harsh words... View Details

Keywords: by Martha Lagace

Portrait Project

Rory Finnegan

too. Fifteen years later, my legal signature had lost the heart. But still I drew it for Grandma, sending postcards from every place I visited. She died while I was away, an unsent postcard from the Swiss countryside in my backpack. I’ve grown up to be a woman whose... View Details

20 Oct 2015
Blog Post

What to Expect Your First Year at HBS

management. Both of those expectations have turned out to be completely wrong. Now that I am entering my second year at HBS, I hope I can impart some of my knowledge and share what you can and can’t expect... View Details

Web

Women at HBS - Alumni

Programs & Events Programs & Events Women at HBS Women at HBS Related resources W50 Summit In Their Own Words Since 2013––the 50th anniversary of women being admitted to the full-time MBA program––the School... View Details

18 May 2016
Research & Ideas

Unethical Amnesia: Why We Tend to Forget Our Own Bad Behavior

word “taguan.” The researchers banked on the notion that most people have never heard of a taguan, which, FYI, is a type of East Indian flying squirrel. If participants claimed... View Details

Keywords: by Carmen Nobel

Publications