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  • 23 Dec 2002
  • Research & Ideas

Partnering and the Balanced Scorecard

Often overlooked in essays on leadership is the role of the organization's measurement and management system. Effective leaders, however, know that measurement and management systems play a critical role in communication; in establishing... View Details
Keywords: by Robert S. Kaplan & David P. Norton
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

psychologists describe groundbreaking research from disparate work settings, and cross-cultural psychologists reveal the variety of ways that envy can emerge as a function of cultures as wide-ranging as the Japanese school system to the... View Details
Keywords: Carmen Nobel
  • 08 Jul 2008
  • First Look

First Look: July 8, 2008

unprecedented expansion of higher education and, in the most recent time, efforts at reform and restructuring. Harvard has overhauled its undergraduate curriculum in a comprehensive fashion for the first time in 30 years. European... View Details
Keywords: Martha Lagace
  • 20 Nov 2012
  • First Look

First Look: November 20

clients may be served by separate organizational units that are under common control and/or ownership. Second, a family of hybrid conflict polices has evolved that feature elements of the split account system long practiced in Japan,... View Details
Keywords: Sean Silverthorne
  • 03 Oct 2006
  • First Look

First Look: October 3, 2006

leadership at the top. This requires a more complete understanding of the processes of the company from a strategic perspective. That understanding implies that systems cannot substitute for management in the resource allocation process.... View Details
Keywords: Sean Silverthorne
  • 20 Feb 2008
  • First Look

First Look: February 20, 2008

world and capture relevant management information. In 2007, ProntoWash, an international car-wash company based in Argentina, was planning for rapid growth through a combination of owned and franchised operations. CEO Sergio Kompel needed to find a performance... View Details
Keywords: Martha Lagace
  • 16 Jul 2008
  • Op-Ed

What Should Employers Do about Health Care?

cannot get out of health care, no matter what kind of health insurance system is put in place. They bear the cost of poor health in the form of sick days, absenteeism, reduced productivity at work, and early retirements of skilled... View Details
Keywords: by Michael E. Porter, Elizabeth O. Teisberg & Scott Wallace; Health
  • 24 May 2011
  • First Look

First Look: May 24

The company's new head of product management has designed a system to address a point of constant tension: whether to build custom features in response to new customers' request, even if these custom features entail expensive departures... View Details
Keywords: Sean Silverthorne
  • 17 Jan 2012
  • First Look

First Look: January 17

Markets Authors:Charles Dhanaraj and Tarun Khanna Publication:Academy of Management Learning & Education 10, no. 4 (December 2011) Abstract Economic growth in the Western world increasingly depends on meaningful engagement with... View Details
Keywords: Sean Silverthorne
  • 02 Aug 2011
  • First Look

First Look: August 2

requires turning away from what made them successful. The tightly integrated business systems that have worked in their home markets are unlikely to secure their future in global markets. Samsung has steadily navigated this paradox to... View Details
Keywords: Sean Silverthorne
  • 24 Mar 2002
  • Research & Ideas

The Trick of Balancing Business and Government

educational system. The business community can actually serve as a force to oppose or support anything the government does." Nigeria is trying to get the business community involved in a national economic summit to look at the budget... View Details
Keywords: by Martha Lagace
  • 12 Jan 2016
  • First Look

January 12, 2016

medical devices after they are approved by the appropriate regulatory authorities. Historically, such surveillance was based on voluntary reports by medical practitioners, but with the widespread adoption of electronic medical records and comprehensive patient... View Details
Keywords: Carmen Nobel
  • 30 Jul 2013
  • First Look

First Look: July 30

stickiness and foster growth. However, as the company tried to push the cross-selling agenda across its various divisions, it faced myriad issues. It needed to educate its divisional sales staff about the services provided by divisions... View Details
Keywords: Anna Secino
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

re-conceptualize its strategy to focus on system-level change. While there were numerous risks to pursuing the alternative strategy for Schramm and Segal, the possibility of helping redefine the purpose of secondary education might be too... View Details
Keywords: Martha Lagace
  • 02 Jul 2001
  • Research & Ideas

Ray A. Goldberg

and some 1,000 cases. By the time he became professor emeritus in 1997, he had taught some seven thousand Harvard MBA students and ten thousand Executive Education participants in programs at Soldiers Field and abroad, while advising... View Details
Keywords: by Staff; Agriculture & Agribusiness
  • 26 Sep 2017
  • First Look

First Look at New Research and Ideas, September 26, 2017

Umit Gurun, and Scott Duke Kominers Abstract—The patent system is commonly justified as a way to promote social welfare and, more specifically, technological progress. For years, however, there has been concern that patent litigation is... View Details
Keywords: Sean Silverthorne
  • March 2023 (Revised May 2023)
  • Case

OneTen at Delta Air Lines: Catalyzing Family-Sustaining Careers for Black Talent (A)

By: Linda A. Hill and Lydia Begag
It was December 10, 2020, and Ed Bastian, the Chief Executive Officer (CEO) of Delta Air Lines (Delta), had just finished a meeting with Joanne Smith, Executive Vice President and Chief People Officer, and Keyra Lynn Johnson, the Chief Diversity and Inclusion Officer.... View Details
Keywords: Recruitment; Training; Race; Equality and Inequality; Corporate Social Responsibility and Impact; Job Design and Levels; Air Transportation Industry; United States
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  • 19 Apr 2011
  • First Look

First Look: April 19

MaterialsLeaders Who Make a Difference: Joel Klein Brings Accountability to NYC DOE: Day 1 Joseph L. Bower and Sonja Ellingson HoutHarvard Business School Case 311-032 Joel Klein took over the NYC Department of Education in 2002 and... View Details
Keywords: Sean Silverthorne
  • 23 Jul 2014
  • Lessons from the Classroom

Innovation Is Magic. Really

The initial idea was tested in a course called Leading Product Innovation in the executive education program and refined over the years. At this point, more than 1,000 executives participated and the feedback has been enthusiastic.... View Details
Keywords: by Dina Gerdeman; Consumer Products
  • 20 Nov 2000
  • Research & Ideas

Moving from Supply Chains to Supply Networks

Professors Ananth Raman and Roy Shapiro are two members of the HBS faculty team that developed the new Executive Education program, Managing the Supply Chain: The General Manager's Perspective. In this conversation with the Executive... View Details
Keywords: by Staff

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