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  • Web

HBS - The year in Review

“Harvard Business School should be a place where the most talented future leaders can come to realize their potential. We want to remove the financial barriers that stand in their way and alleviate the burden of debt so they can focus on... View Details
  • 01 Sep 2023
  • News

Money Does Grow on (Family) Trees

regulated as a medical device, the company turned more of its focus to the family-history consumer. (In 2017, 23andMe received its first authorization from the FDA and pivoted back to emphasizing the health aspects.) In both areas, says... View Details
Keywords: April White; Illustrations by Fabio Consoli; News, Library, Internet, and Other Services; Information
  • 27 Jul 2021
  • Op-Ed

What Pirates Can Teach Us About Leadership

In the deep heat of an 18th-century summer, a crew of pirates was sailing off the Virginia coast when a lookout spotted a merchant ship to the south. Springing into action, the pirates launched an attack, rocking the merchant ship with a cascade of musket balls and... View Details
Keywords: by Francesca Gino
  • 17 Jan 2023
  • In Practice

8 Trends to Watch in 2023

As 2023 begins, businesses and employees face an uncertain economy and labor market, as the twin dilemmas of inflation and interest rates weigh on forecasts. Harvard Business School faculty share the top trends that they believe will shape the workplace and markets... View Details
Keywords: by Avery Forman
  • Web

Impact Investing | Social Enterprise | Harvard Business School

understand whether and how small investments might help these businesses grow. The course primarily involves teams of 4-5 students conducting investment diligence on small businesses who are looking for flexible capital to scale their... View Details
  • 25 Jun 2012
  • Research & Ideas

Collaborating Across Cultures

of survey and experimental research to focus on a key measure psychologists have dubbed "cultural metacognition." The term refers to a person's reflective thinking about his or her cultural assumptions. It seems to have a strong effect on... View Details
Keywords: by Michael Blanding
  • 27 Feb 2023
  • Research & Ideas

How One Late Employee Can Hurt Your Business: Data from 25 Million Timecards

lines or difficulty in finding a store employee for help. Retail operations: An oxymoron The paper adds granularity to Raman's three decades of research into operations management, which includes a focus on retailing. He notes with a... View Details
Keywords: by Ben Rand; Retail
  • 01 Mar 2023
  • What Do You Think?

How Much Does 'Deep Purpose' Matter to the Bottom Line?

the right people is far more strategically important than where they perform their job As remote opportunities have become more pervasive, the main focus should be on the support structure you put in place to ensure your workers succeed.”... View Details
Keywords: by James Heskett
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

class did you read this case?In Managing Service Operations during my EC year with Professor Ryan Buell. How do you see yourself applying the lessons from this case in your future endeavors?My post-graduation focus is on growing and... View Details
  • Web

Executive Education | Social Enterprise | Harvard Business School

The Program Experience HARVARD BUSINESS SCHOOL Taught by a team of faculty members from HBS and other graduate schools within Harvard University, our open enrollment and custom programs feature a wide range of management cases and... View Details
  • 04 Jun 2024
  • Research & Ideas

Navigating Consumer Data Privacy in an AI World

the Digital Data Design Institute at Harvard, teamed up with HBS doctoral candidate Ta-Wei Huang to discuss their advice for businesses and their recent research about this rapidly changing landscape. This interview has been edited for... View Details
Keywords: by Rachel Layne; Technology; Information Technology
  • 09 Jul 2020
  • Research & Ideas

It’s Time to Reset Decision-Making in Your Organization

organizations use AARs selectively given the significant amount of resources required to do them well. AARs should also focus on areas that are mission critical for the greatest payoff. They offer four fundamentals of the AAR process: the... View Details
Keywords: by Boris Groysberg and Sarah Abbott
  • February 2021
  • Case

Drizly: Managing Supply and Demand through Disruption

By: Kris Ferreira
It was April 6th, 2020, and the management team at Drizly—an online alcohol marketplace where consumers could browse and purchase alcohol from local liquor retail stores via Drizly’s app for immediate home delivery—were thrilled to see record-breaking sales from the... View Details
Keywords: COVID-19 Pandemic; Demand and Consumers; Growth and Development; Customer Focus and Relationships; Customer Value and Value Chain; Customer Satisfaction; Goals and Objectives; Supply Chain Management
Related
  • July 2003 (Revised October 2013)
  • Case

Model N Inc.

By: Marco Iansiti and Alison Berkley Wagonfeld
The CEO of a Silicon Valley start-up needed to make organizational and product changes to deliver a new software solution to a Fortune 500 customer. He was wondering how he should structure the company to best meet the requirements for this particular customer, while... View Details
Keywords: Business Model; Business Startups; Trends; Communication; Customer Focus and Relationships; Selection and Staffing; Time Management; Organizational Change and Adaptation; Business Strategy; Software; Computer Industry
Related
  • 16 Feb 2023
  • HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details
Keywords: by Lane Lambert; Financial Services
  • February 2017
  • Teaching Note

The Tate's Digital Transformation

By: Jill Avery
John Stack was the visionary Head of Digital Transformation at the Tate, a collection of four major art galleries in the UK, including Tate Modern, the most visited gallery devoted to modern and contemporary art in the world. Stack was the architect of the Tate’s... View Details
Keywords: Digital; Ecommerce; Experience; Customer Experience; Customer Relationship Management; Channel Management; Museums; Arts Marketing; Nonprofit; Marketing; Marketing Channels; Marketing Strategy; Customer Focus and Relationships; Digital Marketing; Digital Strategy; Social Media; E-commerce; Entertainment and Recreation Industry; Fine Arts Industry; England; United Kingdom; Europe
Related
  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

Business School, who wrote a series of three case studies about the company’s focus on DE&I. For Bastian, the strategy is about providing more equitable opportunity for all Delta employees, including Black employees, to move “from the... View Details
Keywords: by Lane Lambert; Air Transportation
  • 02 Mar 2009
  • Research & Ideas

When Goal Setting Goes Bad

domains. But we are concerned about the simple specification of stretch goals that permeates the goal setting and management by objectives literature. Q: How can goal setting go wrong? A: When people focus on a specific stretch goal, and... View Details
Keywords: by Sean Silverthorne
  • Web

Leadership - Faculty & Research

Leadership Leadership 2015 Chapter Leave No Slice of Genius Behind: Selecting and Developing Tomorrow's Leaders of Innovation By: Linda A. Hill More than ever, leaders of nearly every kind of organization view their human resources teams... View Details
  • Blog

What Can You Do to Foster Gender Equity?

As you rise in your organization and gain more management responsibility, you may be wondering what you can do to foster a more inclusive and equitable culture within your team and across the organization. That's a big question, so here... View Details