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Publications

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  • All HBS Web  (918)
    • News  (131)
    • Research  (679)
    • Events  (6)
    • Multimedia  (6)
  • Faculty Publications  (374)

Show Results For

  • All HBS Web  (918)
    • News  (131)
    • Research  (679)
    • Events  (6)
    • Multimedia  (6)
  • Faculty Publications  (374)
← Page 25 of 918 Results →
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

history of this American corporate icon. The U.S. cannot afford to lose the thousands of middle-class jobs of GM workers and management, nor the cutting edge R&D that GM does with its suppliers and partner universities. GM faces a... View Details
Keywords: by Staff; Auto
  • 06 Dec 2017
  • What Do You Think?

Is It Time To Break Up Amazon, Apple, Facebook, or Google?

strong-arm suppliers and competitors As long as Amazon, Facebook, Google and Apple operate transparently and legally, I don’t think we need to worry. The speed with which innovation occurs and expands will almost certainly see competitors... View Details
Keywords: by James Heskett; Technology; Web Services
  • 21 Feb 2023
  • Research & Ideas

What's Missing from the Racial Equity Dialogue?

procurement side, research I’ve conducted with Kylie Hwang shows that returning citizens are more likely to become entrepreneurs. As part of a business’ diversity initiatives, hiring a vendor or supplier owned by a returning citizen can... View Details
Keywords: by Danielle Kost
  • 05 Feb 2019
  • News

The First Five Years: Karan Shah (MBA 2016)

strategy and we have successfully acquired three companies. MEMCO (India) and MFT (Germany) have not only expanded our geographical footprint but also diversified our product range and customer list. In addition to camshafts, PCL group now is a leading View Details
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
Citation
Related
Gulati, Ranjay. "Creating Superior Customer Value in a Connected World." In Business Network Transformation: Strategies to Reconfigure Your Business Relationships for Competitive Advantage, edited by Jeffrey Word. Jossey-Bass, 2009.
  • Web

Technology & Operations Management Awards & Honors - Faculty & Research

Jodi L. Short, "Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions" ( Organization Science , July–August 2019). Roberto Verganti : Awarded Best Conference Paper at the VII EurOMA... View Details
  • 17 Aug 2021
  • Op-Ed

Dispensing Justice: The Case for Legalizing Cannabis Nationally

in states like Massachusetts to be unduly expensive and prevents growers in states like California from achieving economies of scale because of limited market size. Small, fragmented markets also limit cannabis suppliers from incurring... View Details
Keywords: by Ashish Nanda and Tabatha Robinson
  • 15 Nov 2018
  • Book

Can the Global Food Industry Overcome Public Distrust?

JamesBrey Food is the largest segment of the global economy. It is also widely recognized as more critical for human health than any pharmaceutical drug on the planet. But significant changes in the industry are making people lose trust in many institutions involved in... View Details
Keywords: by Sean Silverthorne; Agriculture & Agribusiness
  • 01 Sep 2023
  • News

End Game

Illustration by James Steinberg In the 1960s and 1970s, as the environmental movement dawned in the United States, a new generation of activist-minded entrepreneurs appeared. Among them were companies like Body Shop, Aveda, Tom’s of Maine, and Whole Foods—all founded... View Details
Keywords: Jen McFarland Flint; Miscellaneous Store Retailers; Retail Trade
  • July 2018 (Revised July 2018)
  • Teaching Note

Argentina Power—Don’t Cry for Me Argentina

By: Nori Gerardo Lietz and Sayiddah Fatima McCree
Teaching Note for HBS No. 218-041. This case concerns a complex potential energy infrastructure investment in Argentina by a global conglomerate shortly after Mauricio Macri (“Macri”) became President of Argentina in 2015. The central issues are (i) why was a country... View Details
Keywords: Argentina; Argentine Exceptionalism; Infrastructure Finance; Investing; Finance; Inflation and Deflation; Government and Politics; Energy Generation; Infrastructure; Utilities Industry; Energy Industry; Financial Services Industry; Argentina; South America
Citation
Purchase
Related
Lietz, Nori Gerardo, and Sayiddah Fatima McCree. "Argentina Power—Don’t Cry for Me Argentina." Harvard Business School Teaching Note 219-010, July 2018. (Revised July 2018.)
  • 04 Apr 2023
  • Blog Post

Maersk’s Journey to Decarbonize Shipping

Collaboration with suppliers to dramatically increase supply of green shipping fuels. Maersk’s massive scale means that they can essentially create a new market for sustainable shipping fuels, which they are doing in biomethanol. While... View Details
  • Web

Providers - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Providers Providers Every health care provider has the opportunity to dramatically increase value for patients . This means better care for less cost. By focusing on value, providers can increase... View Details
  • 28 Apr 2003
  • Research & Ideas

Supply Chain Risk: Deal With It

Harvard Business School The potential frequency of any hazard raises what Holmes calls "the risk manager's dilemma": "Frequency is never unarguable. You can't guarantee we'll have an earthquake, so what do you do about it?" The appropriate response... View Details
Keywords: by David Stauffer
  • 09 Jan 2006
  • Research & Ideas

When Benchmarks Don’t Work

standardized processes that are intended to produce low-cost, nondifferentiated services for internal or external customers. Perhaps many HR, IT, and finance departments do indeed strive to be low-cost suppliers of standardized services.... View Details
Keywords: by Robert S. Kaplan; Service
  • 09 Sep 2015
  • Research & Ideas

Leadership Lessons of the Great Recession: Options for Economic Downturns

recovery. He explained that during the recession suppliers would also be laying off workers, which limited their capacity to respond once the recession ended. Honeywell made arrangements—during the Great Recession—to be “first in line”... View Details
Keywords: by Sandra Sucher & Susan Winterberg; Aerospace; Electronics
  • Web

Electricity - Business & Environment

change is expected to increase the frequency and intensity of hurricanes. [19] Power suppliers are also subject to risks and opportunities from regulations that address climate change, such as those imposed in Europe and New England that... View Details
  • Web

Business Economics Online Course | HBS Online

different forms of auctions See how conjoint analysis can be used to understand customer preferences 12 hrs Module 3 Suppliers and Cost Understand fixed versus variable costs and economies of scale. Highlights The Profitability of Going... View Details
  • Web

Frequently Asked Questions | HBS Online

professionals with a simplified framework they can immediately apply to create value for customers, employees, and suppliers while maximizing returns and an organization’s competitive edge. Participants learn to evaluate trade-offs and... View Details
  • 14 Jul 2020
  • Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

found valuable information from other sources. Firms with business partners or suppliers in China, for example, tried to distill the noisy signals emerging from these areas as quickly as possible to plan for safety in their plants. This... View Details
Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa
  • 04 Nov 2013
  • Research & Ideas

The Real Cost of Bribery

employee. "The idea that whatever happens outside an organization is not going to impact the organization—it's actually not true," Serafeim says. "If your customers or suppliers are engaging in this type of behavior, it has... View Details
Keywords: by Carmen Nobel
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