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  • 07 Mar 2007
  • Research & Ideas

How Do You Value a “Free” Customer?

Businesspeople understand that not all customers are created equal—the 80-20 rule suggests that over time a small percentage of a company's customer base can generate a high percentage of its sales and profit. Models for calculating... View Details
Keywords: by Sarah Jane Gilbert; Web Services
  • Web

Health Care - Faculty & Research

in which agents recruited by a public health organization to sell condoms are randomly allocated to four groups. Agents in the control group are hired as volunteers, whereas agents in the three treatment groups receive, respectively, a View Details
  • Profile

Joy Chen

As a very young child, Joy Chen lived with her parents in the small corner of a chemistry lab building where the roof often collapsed when it rained. Determined to do better, she forced her way into the provincial office of education and... View Details
  • Web

Faculty & Researchers - Managing the Future of Work

Anatomy of a Hospital System Merger: The Patient Did Not Respond Well to Treatment , Review of Economics and Statistics (forthcoming). With Sadun, Raffaella, Martin Gaynor, Adam Sacarny, Chad Syverson, and Shruthi Venkatesh. Come Together: View Details
  • Web

Topics - HBS Working Knowledge

Financial Markets (22) Financial Reporting (7) Financial Statements (1) Financial Strategy (11) Financing and Loans (22) Food (12) For-Profit Firms (1) Forecasting and Prediction (26) Foreign Direct Investment (5) Forms of Communication... View Details
  • 27 Jul 2020
  • Book

Reflection: The Pause That Brings Peace and Productivity

Gerdeman is a senior writer at Harvard Business School Working Knowledge. [Image: PeopleImages] Does reflection help you? Share your insights below. Book Excerpt Mosaic Reflection By Joseph Badaracco The founder and CEO of a very successful venture capital View Details
Keywords: by Dina Gerdeman
  • 01 Sep 2023
  • News

In My Humble Opinion: Futures Investor

In the half-century since his graduation, Theodore Roosevelt IV (MBA 1972) has earned widespread respect as both a forward-thinking investment banker and an influential activist through his efforts to address climate change and preserve public lands. For much of that... View Details
Keywords: Deborah Blagg; climate change; investment banking; leadership; carbon tax
  • 26 Jul 2011
  • First Look

First Look: July 26

firms must understand how changes in service affect customer demand. Supplier reliability tracking is a process whereby customers use past supplier performance to build beliefs about supplier capabilities and hence about future supplier... View Details
Keywords: Sean Silverthorne
  • 22 Jan 2019
  • First Look

New Research and Ideas, January 22, 2019

debate, THE VELUX FOUNDATIONS of Denmark have decided to allocate a small percentage of their investment portfolio to impact investments. Cambridge Associates, one of the leading investment advisory firms in... View Details
Keywords: Dina Gerdeman
  • 13 May 2008
  • First Look

First Look: May 13, 2008

small firms, not-for-profits, and social enterprises have successfully leveraged deep metaphors to solve a wide variety of marketing problems. Marketing Metaphoria should convince you that everything consumers think and do is influenced... View Details
Keywords: Martha Lagace
  • 01 Nov 2016
  • First Look

First Look - November 1, 2016

Association for Consumer Research The Functional Alibi By: Keinan, Anat, Ran Kivetz, and Oded Netzer Abstract—Spending money on hedonic luxuries often seems wasteful, irrational, and even immoral. We propose that adding a small... View Details
Keywords: Sean Silverthorne
  • 14 Aug 2012
  • First Look

First Look: August 14

substitution. For small firms, the rate of substitution improves with the country's available domestic credit, while large firms are insensitive to this friction. The findings suggest that both country and... View Details
Keywords: Sean Silverthorne
  • May 2013 (Revised March 2014)
  • Case

Benetton Group S.p.A., 2012

By: John R. Wells and Galen Danskin
On May 31, 2012, after 36 years on the Milan Stock Exchange, Benetton was officially delisted and taken private by Edizione, the Benetton family's holding company. Since 2000, Benetton shareholders had seen its market value fall from $4.3 billion to $720 million at the... View Details
Keywords: Strategy; Fashion; Retail; Privatization; Family Ownership; Performance Improvement; Problems and Challenges; Management Teams; Globalized Firms and Management; Change Management; Restructuring; Competitive Strategy; Retail Industry; Fashion Industry; Apparel and Accessories Industry; Italy
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  • 09 Mar 2003
  • Research & Ideas

Six Keys to Building New Markets by Unleashing Disruptive Innovation

Managers today have a problem. They know their companies must grow. But growth is hard, especially given today's economic environment where investment capital is difficult to come by and firms are reluctant to take risks. Managers know... View Details
Keywords: by Clayton M. Christensen, Michael E. Raynor & Scott D. Anthony
  • 16 Oct 2017
  • Research & Ideas

The Most Successful Startups Have Hands-On Founders

Source: iPhoto Startup founders with a hands-on management style are more likely to retain employees and see their firms thrive, new research shows. The results are particularly applicable to knowledge-intensive technology firms, where... View Details
Keywords: by Dina Gerdeman
  • 22 Aug 2005
  • Research & Ideas

Restoring a Global Economy, 1950–1980

excluded from the Communist world. In the twenty years after 1945 the European colonial empires were dismantled. In some cases, decolonization was followed by an aggressive reaction against the businesses of the former colonial power, and sometimes all foreign... View Details
Keywords: by Geoffrey Jones
  • 18 Apr 2018
  • First Look

First Look at New Research and Ideas, April 18, 2018

British merchant houses established business groups with diversified portfolio and pyramidal structures overseas, especially in developing economies, including both British colonies and the independent nations of Latin America. While these types of business groups... View Details
Keywords: Sean Silverthorne
  • 21 Feb 2017
  • First Look

First Look at New Research: February 21

infringement and support small inventors. However, the model also shows that as NPEs become effective at bringing frivolous lawsuits, the resulting defense costs inefficiently crowd out firms that, absent... View Details
Keywords: Carmen Nobel
  • 01 Oct 2001
  • Research & Ideas

How To Make Restructuring Work for Your Company

implement the layoffs quickly—in less than a year—to minimize workplace disruptions and gain credibility with the capital market. For some companies, however, strategic and business factors could warrant a more gradual approach to downsizing. For example, consider a... View Details
Keywords: by Stuart C. Gilson
  • Web

Advisory Board - Entrepreneurship

Stevenson was Vice President of Finance and Administration and a Director of Preco Corporation, a large privately-held manufacturing company. In addition, in 1970-71, he served as Vice President of Simmons Associates, a small investment... View Details