Signaling - Publications - Faculty & Research

11 May 2009
Research & Ideas

The IT Leader’s Hero Quest

Students are invited to walk in the shoes of the CIO and become active participants in making these decisions and creating new knowledge about IT leadership through classroom discussion and debate. We want to send the signal that this is... View Details

Keywords: by Martha Lagace

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

"percentage of unprofitable customers," or "dollars lost in unprofitable customer relationships." Such customer profitability measures provide a valuable signal that satisfaction, retention, and growth in customer... View Details

Keywords: by Robert S. Kaplan

16 May 2000
Research & Ideas

The Simple Economics of Open Source

universities, where it was freely available; they are able to build on knowledge they already possess. And, two, programmers welcome the opportunity, made possible by open source, to customize and de-bug projects, either for personal use or to make their job easier at... View Details

Keywords: by Martha Lagace; Technology

04 Sep 2012
Working Paper Summaries

Level II Negotiations: Helping the Other Side Meet Its ‘Behind the Table’ Challenges

Keywords: by James Sebenius

August 2024
Case

Oculii

By: Andy Wu and Lucas Defilippo

It was a bright June day in 2016. Steven Hong, co-founder and COO of Oculii had just signed a letter of intent agreeing to a 51% stake acquisition by Nexteer Automotive, a global steering and driveline supplier company that developed advanced driver assistance systems... View Details

Keywords: Automotive; Autonomous Vehicles; Wireless Communications; Mergers and Acquisitions; Communication Intention and Meaning; Intellectual Property; Growth Management; Negotiation Deal; Supply Chain; Auto Industry; Technology Industry

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Certificates, Credentials, & Credits | HBS Online

resume and signal to employers how committed you are to professional growth and lifelong learning. To earn a Certificate of Specialization, you must complete three courses from your selected Learning Track within 18 months. HBS Online... View Details

15 Jun 2009
Research & Ideas

GM: What Went Wrong and What’s Next

General Motors had laid the groundwork for decades of industry dominance, offering "a car for every purse and purpose" and pioneering the multidivisional structure that became one of the signal achievements of the modern... View Details

Keywords: by Staff; Auto

08 Oct 2018
Research & Ideas

Knowing What Your Boss Earns Can Make You Work Harder

both of which helped signal how much effort individuals were putting into their job. They also studied compensation at all levels, including senior executives. Workers were surveyed on how much they thought, on average, peers and managers... View Details

Keywords: by Rachel Layne

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

identifies a specific recipe for receptiveness that leaders and others can follow to improve collaborations and interpersonal interactions in general. “Conversational receptiveness involves using language that signals a person is truly... View Details

Keywords: by Kristen Senz

27 Sep 2021
Research & Ideas

Managers, Your Employees Don’t Want to Be Facebook ‘Friends’

hand, letting a colleague into one’s personal world online signals an acceptance of vulnerability that opens up paths to a richer multiplex relationship, which may in turn facilitate collaboration and teamwork,” the authors write. “On the... View Details

Keywords: by Rachel Kim Raczka

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History of the HBS Women's Student Association

for gender equity in the business world. Looking forward, the WSA continues to inspire and empower, signaling a bright future for women at HBS and beyond. Through its continued efforts, the WSA not only honors the achievements of past... View Details

03 Dec 2020
Research & Ideas

Cut Payroll Costs with Transparency, Fairness, and Compassion

people don't know what to expect—I think for CEOs to come out and say, 'We are going to give up our pay,' it's a signal that they are sharing the pain." TJX Companies announced its CEO and chair would have their base salaries reduced for... View Details

Keywords: by Boris Groysberg and Sarah Abbott

04 Apr 2018
Research & Ideas

Smart Cities are Complicated and Costly: Here's How to Build Them

Chombosan Much promotion of smart cities assumes that municipalities will take a proactive, top-down, technology-first approach to urban progress. Thus far, these initiatives look for some forward-thinking city official (or immensely deep-pocketed private investor) to... View Details

Keywords: by John Macomber; Construction; Green Technology

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Technology & Operations Management Awards & Honors - Faculty & Research

of Management Best Dissertation Award from the Organizations and Natural Environment Division for "Voluntary Environmental Management Initiatives: Smoke Signals or Smoke Screens?" (University of California at Berkeley, 2005). Michael W.... View Details

01 Jun 2015
Research & Ideas

The Surprising Benefits of Oversharing

said they "frequently" tried to gain access to another person's email account, for instance, or faked a sick day at work. "We like people who are honest," concludes John. "It signals trustworthiness, and that... View Details

Keywords: by Michael Blanding

04 Jun 2001
What Do You Think?

What’s the Future of the Subscription Model?

customers. Any company pursuing the subscription model by taking its customers for granted should be pursuing another model." Another view is that Internet companies will return to the subscription model given their signal lack of... View Details

Keywords: by James Heskett

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In the News - Creating Emerging Markets

Professor Geoffrey Jones, Flipkart's sale to Walmart didn't signal that founders of the online retail firm were less patriotic than an earlier generation of business leaders. It meant they were driven by different value system. 08 Jun... View Details

26 May 2003
Research & Ideas

When Silence Spells Trouble at Work

prevalent in organizations. ... How easy it is for a boss to send a powerful signal that a worker should be quiet. —Leslie A. Perlow Silence often starts when we choose not to confront a difference. Given the dissimilarities in our... View Details

Keywords: by Leslie A. Perlow

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2022 Reunion Presentations - Alumni

sell-by date. Firms that fail to adjust to changing buyer behavior lose advantage. Drawing on research from a new book, Frank Cespedes explains why much commentary about the impact of digital technologies on sales is mistaken, how to separate View Details

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