Publications

March 1993 (Revised April 1995)
Case

IBM After-Sales Service

By: Janice H. Hammond

IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details

Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry

November 2011 (Revised June 2015)
Case

COSCO: Implementing Sustainability

By: Christopher Marquis, Juelin Yin and Dongning Yang

Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Shipping Industry

07 Jan 2008
Research & Ideas

Pursuing a Deadly Opportunity

market for human eggs, sperm, and various infertility treatments, is another example, he adds. Anatomy Of A Study Anteby and Hyman compared 80 voluntary donations and 120... View Details

Keywords: by Julia Hanna; Health

05 Oct 2010
First Look

First Look: October 5, 2010

supplement (B):http://cb.hbsp.harvard.edu/cb/product/110030-PDF-ENG Compass Maritime Services, LLC: Valuing Ships Benjamin C. Esty and Albert SheenHarvard Business School Case 211-014 Tom Roberts, a founding... View Details

Keywords: Sean Silverthorne

20 Jul 2010
First Look

First Look: July 20

away from Brazil (as Vale increased its exports to China and purchased Chinese vessels to ship iron ore to Asia) were reasons to start an open campaign to pressure Vale and... View Details

Keywords: Martha Lagace

19 Nov 2001
Research & Ideas

Wrapping Your Alliances In a World Wide Web

costs, and enabled businesses to form mutually beneficial alliances.Once two or more companies agree to do business with each other on activities beyond simple procurement, they again face a challenge in executing many joint processes as... View Details

Keywords: by Andrew McAfee

January 2010
Case

DR Corporation

By: Roy D. Shapiro

DR Corporation is a manufacturer of major appliances. The traffic manager is facing a decision of selecting a carrier for the inbound movement of motors. The primary case decisions are 1) what factors are critical to the decision; 2) how to calculate the tradeoffs... View Details

Keywords: Cost vs Benefits; Decision Choices and Conditions; Managerial Roles; Logistics; Supply Chain Management; Truck Transportation; Consumer Products Industry

07 Mar 2000
Research & Ideas

Putting Health Care Consumers in the Driver’s Seat

general discussion, moderated by Harvard Medical School faculty member Dr. Warner V. Slack, of how access to information and the logistics of insurance would change in a consumer-driven system. While... View Details

Keywords: by Staff; Health

August 1985
Supplement

Benetton Factory Tour--Ponzano, Italy, Video

By: James L. Heskett

Shows the flow of products through Benetton's Ponzano factory, including its use of subcontractors. Includes information about Benetton's manufacturing, logistics, and retailing strategies. View Details

Keywords: Factories, Labs, and Plants; Logistics; Product; Production; Strategy; Italy

January 2009
Case

When Supply is of Public Interest: Roche & Tamiflu

The case focuses on the challenges of Roche maintaining a supply network for a global influenza pandemic response initiative based on its antiviral drug Tamiflu. The Roche group is a 40 billion CHF company consisting of a pharmaceutical division and a diagnostic... View Details

Keywords: Global Strategy; Health Pandemics; Distribution; Logistics; Production; Supply Chain Management; Performance Capacity; Pharmaceutical Industry

01 Feb 2008
What Do You Think?

How Sustainable Is Sustainability in a For-Profit Organization?

Summing Up How will sustainability be achieved? To sum up responses to this month's column, the question is not whether global sustainability will be achieved but how. One school of thought could perhaps be characterized as enlightened self-interest, a realization on... View Details

Keywords: by Jim Heskett

29 Jun 2007
First Look

First Look: June 29, 2007

Working PapersEconomic Catastrophe Bonds Authors:Joshua D. Coval, Jakub W. Jurek, and Erik Stafford Abstract The central insight of asset pricing is that a security's value depends on both its distribution of payoffs across economic... View Details

Keywords: Martha Lagace

February 2010
Case

Shurgard Self-Storage: Expansion to Europe (Abridged)

By: Richard G. Hamermesh

Shurgard, a U.S.-based firm that rents storage facilities to consumers and small businesses, is considering financing options for rapid expansion of its European operations. Five years after entering Europe, Shurgard Europe has opened 17 facilities in Belgium, France,... View Details

Keywords: Business Model; Business Growth and Maturation; Multinational Firms and Management; Logistics; Corporate Entrepreneurship; Trade; Equity; Corporate Finance; United States; Europe

March 2020
Article

Synergistic Value in Vertically Integrated Power-to-Gas Energy Systems

By: Gunther Glenk and Stefan Reichelstein

In vertically integrated energy systems, integration frequently entails operational gains that must be traded off against the requisite cost of capacity investments. In the context of the model analyzed in this study, the operational gains are subject to inherent... View Details