Shared Services - Publications - Faculty & Research

The Sales Acceleration Formula: Using Data, Technology, and Inbound Selling to go from $0 to $100 Million

The Sales Acceleration Formula provides a scalable, predictable approach to growing revenue and building a winning sales team. Everyone wants to build the next $100 million business and author Mark Roberge has actually done it using a unique methodology... View Details

20 Jul 2009
Research & Ideas

Markets or Communities? The Best Ways to Manage Outside Innovation

open up for innovation, it transforms itself from a strictly product or service business into a platform business. Depending on the type of platform business model (integrated, product, or two-sided), the host firm has a choice about the... View Details

Keywords: by Sean Silverthorne; Technology

01 Nov 2017
What Do You Think?

What Are the Real Lessons of the Wells Fargo Case?

several years ago to encourage frontline employees to develop “deeper” relationships—defined by the number of the bank’s services utilized--with existing customers. However, the goals on which the incentives were based were so daunting... View Details

Keywords: by James Heskett; Banking

21 Apr 2023
Research & Ideas

The $15 Billion Question: Have Loot Boxes Turned Video Gaming into Gambling?

attention share it captures, understanding why consumers engage with digital products is important beyond this market—for instance, gambling-like motives also drive media and entertainment consumption.” "It’s a balancing act between... View Details

Keywords: by Scott Van Voorhis; Video Game; Media & Broadcasting

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Alumni Engagement | Social Enterprise | Harvard Business School

various stages of their personal and professional lives. We aspire to connect you with each other, share with you the latest faculty research and innovative ideas from the field, and bring you together to work on solutions for our world’s... View Details

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Entrepreneurship - Faculty & Research

access to financial services for low-income populations worldwide. As a result, it has become one of the most talked-about innovations in global development in recent decades. However, its expansion has not been without controversy. While... View Details

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Executive Education | Social Enterprise | Harvard Business School

Nonprofit Performance and Innovation - Virtual Rod Santiago Central Executive Officer | Archway Community Services "I got to be a part of an incredible cohort of people from all over the world." Driving Nonprofit Performance and... View Details

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2023 Reunion Presentations - Alumni

empowerment and hinder their entrepreneurial spirit. Professor Sandino will share insights from her research with multi-unit organizations on how to build systems that promote adaptability and entrepreneurship in growing View Details

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

further forced changes to customers and hence firm-based behaviors. The outcome of customers’ health and fears has resulted not in a traditional recession but a “deaccession,” where supply and demand exist, but customer-access to products and View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Service; Service

August 2019
Case

The Allstate Corporation, 2019

By: John R. Wells and Benjamin Weinstock

In July 2019, Allstate, the United States’ number-three property and casualty (P/C) insurer, released its second-quarter earnings, which reported first-half revenues of $22.1 billion, up 11.4% year-over-year. Shareholders cheered the top-line growth, but P/C premiums... View Details

Keywords: Insurance Companies; Strategic Analysis; Strategic Change; Insurance; Strategy; Strategic Planning; Organizational Change and Adaptation; Competitive Strategy; Insurance Industry; North America

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Educators

Purchase

16 Apr 2007
Research & Ideas

Delivering the Digital Goods: iTunes vs. Peer-to-Peer

attracted the research attention of Ramon Casadesus-Masanell, a professor at Harvard Business School, and Andres Hervas-Drane, a PhD candidate in Economics at the Universitat Autónoma de Barcelona and a Visiting Fellow at Harvard University. Their working paper,... View Details

Keywords: by Sean Silverthorne; Music

25 Sep 2007
First Look

First Look: September 25, 2007

A number of patterns emerge from the data. Most foreign direct investment (FDI) occurs between rich countries. The share of vertical FDI (subsidiaries which provide inputs to their parent firms) is larger than commonly thought, even... View Details

Keywords: Martha Lagace

2022
Working Paper

Racial Diversity in Private Capital Fundraising

By: Johan Cassel, Josh Lerner and Emmanuel Yimfor

Black- and Hispanic-owned funds control a very modest share of assets in the private capital industry. We find that the sensitivity of follow-on fundraising to fund performance is greater for minority-owned groups, particularly for underperforming groups. We... View Details

Keywords: Buyouts; Capital Formation; Minorities; Venture Capital; Minority-owned Businesses; Race; Diversity; Investment Funds; Financial Services Industry

Citation

Read Now

01 Nov 2020
Research & Ideas

Good Leadership Is an Act of Kindness

and managers alike face unprecedented obstacles every day. In March and early April, as COVID-19 spread worldwide, a study by Mind Share Partners in partnership with Qualtrics and SAP found that 42 percent of respondents said their mental... View Details

Keywords: by Boris Groysberg and Susan Seligson

26 Sep 2006
First Look

First Look: September 26, 2006

business processes throughout an organization, thereby not only increasing productivity but also market share and market value. We develop a simple model that shows how this process will increase both turbulence and concentration in... View Details

Keywords: Sean Silverthorne

23 Apr 2024
In Practice

Getting to Net Zero: The Climate Standards and Ecosystem the World Needs Now

With each month clocking record-breaking temperatures across the planet, this Earth Day reflected the renewed urgency of regulators and businesses to find climate-change solutions. The US Securities and Exchange Commission recently adopted new rules that will mandate... View Details

Keywords: by Rachel Layne

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HBS - The year in Review

Venture Competition Turns 25 Celebrating a quarter century of innovation and entrepreneurship, the New Venture Competition in March featured 20 student and alumni finalist teams coming together to compete for a share of $315,000 cash and... View Details

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Economic Development in Inner Cities - Institute For Strategy And Competitiveness

Shared Value Almost all big companies have active charitable programs and give to social service organizations. But they rarely grasp that helping revitalize their local communities can enhance their... View Details

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Finance - Faculty & Research

mechanism that amplifies interest rate volatility. I find strong support for these predictions in the time series of US government bond returns. 2014 Working Paper Financial Repression in the European Sovereign Debt Crisis By: Bo Becker and Victoria Ivashina By the end... View Details

16 Feb 2023
HBS Case

ESG Activists Met the Moment at ExxonMobil, But Did They Succeed?

The impact-investment hedge fund Engine No. 1 made a big splash in May 2021 when it managed to get three nominees elected to the ExxonMobil board of directors. It was an open effort to prod the oil giant toward renewable energy and test whether activist investing could... View Details

Keywords: by Lane Lambert; Financial Services

Publications