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  • 06 Oct 2020
  • Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

should focus on providing real solutions to the crisis rather than hard-core selling, with the request that brands work to connect their products and services to the alleviation of crisis-related suffering and challenges. 54 percent of... View Details
Keywords: by Sean Silverthorne
  • June 2020
  • Case

RBC: Transforming Transformation (A)

By: Ethan Bernstein, Francesca Gino and Aldo Sesia
In 2017, the Royal Bank of Canada (RBC), a Canadian financial icon, mandated a swat team of “enablers of collaboration” (their job description) to support the personal and commercial bank in the enterprise-wide RBC Cultural Transformation initiative. Historically,... View Details
Keywords: Service Delivery; Information Technology; Transformation; Change Management; Collaborative Innovation and Invention; Innovation and Management; Decision Making; Human Resources; Management Systems; Organizational Design; Organizational Structure; Groups and Teams; Management Teams; Financial Services Industry; Financial Services Industry; Canada
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  • Web

Valerie Porciello | About

Corporation managing the organizational transformation of an IT service delivery business spanning the Northeastern U.S. She holds a bachelor's degree, summa cum laude, and an MBA with high distinction from... View Details
  • Web

Published CSV Cases - Institute For Strategy And Competitiveness

its retail stores. In 2015, the U.S. health care system continued to evolve. Health systems were expanding and consolidating, new health care delivery models were emerging, reimbursement was changing, while some physician lobbying groups... View Details
  • 06 Sep 2022
  • Blog Post

Student Spotlight: Summer Internships in Business & Environment

was Corporate Strategy at PepsiCo / Growth at SodaStream. Dallin McKinnon (MBA 2023, Section J), Summer Internship: Strategy MBA Intern at Volta Trucks Volta Trucks is a full-electric commercial vehicle manufacturer and services company.... View Details
  • 11 Aug 2003
  • Research & Ideas

Why Budgeting Kills Your Company

Similarly, each branch manager gets to decide what resources the unit needs. To make its central services more responsive to market demands, Handelsbanken conducts an annual round of negotiations in which cost estimates and the View Details
Keywords: by Loren Gary
  • 20 Apr 2020
  • Blog Post

Introducing LivelyHood, A Volunteer Nonprofit Founded in Response to COVID-19

center was ending its daily food service for the elderly. She wondered how these vulnerable people would get food. And another classmate, Merrill, posted to Facebook to see if anybody in his hometown could help pick up groceries for his... View Details
  • September 2020 (Revised February 2021)
  • Case

Zameer Kassam Fine Jewelry: Engaging Clients

By: Ryan W. Buell and Amy Klopfenstein
Zameer Kassam Fine Jewelry (ZKFJ) designs custom engagement rings that tell the story of a couple’s relationship. The case describes the company’s process for engaging clients, which has historically been a relatively offline, high-touch experience. Obliged by... View Details
Keywords: Customer Engagement; Service Delivery; Health Pandemics; Internet and the Web; Customer Satisfaction; Organizational Change and Adaptation; Growth and Development; Retail Industry
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  • 13 May 2019
  • Blog Post

The Many Facets of Becoming a Mother at HBS

brought new life into the world during their time here. Find out how they juggled class time, cases, social lives, and motherhood through each of their amazing stories.  Ally Wagner (MBA 2019) Pregnant RC | Delivery EC | Newborn during... View Details
  • Web

Credential of Leadership, Impact, and Management in Business | HBS Online

managers, for the assessment. Please note that Qualtrics—the tool used in the delivery of the Learning Path Tool— does not provide services to individuals in Russia and Belarus. If you take Organizational... View Details
  • 01 Oct 2013
  • First Look

First Look: October 1

kitchens; these shops would receive sandwich deliveries throughout the day from a nearby "parent" shop. Would Pret's employees and customers accept twin shops or view them as counter to the Pret culture? Through this decision... View Details
Keywords: Sean Silverthorne
  • 18 Jan 2018
  • News

The Lessons of All-Day Breakfast

look at our voice data, which is our receipt-based data. The second area is around operations, so we look very closely at service times, labor, and really just trying to understand the implications of changing our operations. And then the... View Details
Keywords: Food Services and Drinking Places; Food Services and Drinking Places
  • Web

Organizational Leadership Course | HBS Online

experience you. Please note that Qualtrics—the tool used in the delivery of the Learning Path Tool— does not provide services to individuals in Russia and Belarus. If you take Organizational Leadership from... View Details
  • 31 Jul 2017
  • HBS Case

It’s Hard to Fix the Family Business Without Offending the Family

Le is grappling with a host of operational challenges at Pho Hoa that include poor service and variable food delivery times for the menu’s wide array of 150 items. While his father has stepped aside, Tam’s... View Details
Keywords: by Julia Hanna; Food & Beverage
  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

successful if owned by say, United or CVS or Walgreens or Humana, than if owned by Amazon. Gazette: Amazon is highly customer-driven and known for finding ways to streamline its operations to provide greater efficiencies and save the company money. That can result in... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • Web

Providers - Institute For Strategy And Competitiveness

reliable. Physician referrals should be based on excellent patient results, together with the ability of referred providers to share information and integrate care across the entities involved in the care cycle. Improve the process of care View Details
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

concluded that Toyota has come up with a powerful, broadly applicable answer to a fundamental managerial problem. The products we consume and the services we use are typically not the result of a single person's effort. Rather, they come... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • Web

Courses by Faculty Unit - Course Catalog

Operations Management) Suraj Srinivasan Spring 2026 Q4 1.5 Strategy Execution Robert Simons Spring 2026 Q4 1.5 Systems for Scaling Ventures (SSV) (also listed under Entrepreneurial Management) Tatiana Sandino Spring 2026 Q3Q4 3.0 Transforming Health Care View Details
  • 26 Mar 2024
  • Blog Post

IFC India: Financing the Climate Transition in India

working to improve people’s lives through an inclusive and just transition to renewable energy for all. It is made up of anchor partners, investment partners, and delivery partners, as well as the country partners we work with. Key... View Details
  • November 2009
  • Supplement

Managing a Global Team: Greg James at Sun Microsystems, Inc. (B)

By: Tsedal Neeley
This case updates students on the steps Greg James took to solve the problems that instigated the crisis documented in “Managing a Global Team: Greg James at Sun Microsystems, Inc. (A).” We find out how James solves the process problems involved in his team's breakdown... View Details
Keywords: Customer Satisfaction; Globalized Firms and Management; Crisis Management; Service Delivery; Business Processes; Performance Productivity; Groups and Teams; Technology Industry
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