Responsive Expectations - Publications - Faculty & Research

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Patients - Institute For Strategy And Competitiveness

systemic restructuring driven by providers, health plans and other stakeholders. Redefining Health Care describes the roles that consumers should play in a value-based system, and the expectations they should set for health plans and... View Details

08 May 2020
In Practice

Nonprofits Hurt by COVID-19 Must Hoard Cash to Hold On

survey by the Charities Aid Foundation of America. A staggering 97 percent of respondents expect their funding to decline during the next 12 months as the struggling economy and social distancing hurts fundraising efforts. What can... View Details

Keywords: by Danielle Kost

08 Oct 2014
Research & Ideas

Who Is the Chief Sustainability Officer?

improving working conditions in their supply chain, creating better safety procedures, and reaping profits from products that address environmental and social problems. "Regulators and investors are asking for it, customers are demanding it, and employees are... View Details

Keywords: by Dina Gerdeman; Manufacturing

30 Oct 2005
Research & Ideas

Tuning Jobs to Fit Your Company

questions: "What resources do I control to accomplish my tasks?" "What measures will be used to evaluate my performance?" "Who do I need to interact with and influence to achieve my goals?" "How much support can I View Details

Keywords: by Robert Simons

01 Jun 2015
News

Ask the Expert: The Kids Are All Right

only expected MPG to improve to 45 in that same span of time. When I’m advising clients across industries, leaders often ask how their corporate social responsibility initiatives will help them win... View Details

13 Apr 2020
Research & Ideas

Small Businesses Are Worse Off Than We Thought

If the COVID-19 crisis lasts four months, 65 percent of small retailers say there’s a good chance they’ll be forced to close permanently by the end of the year. Among restaurants and bars, 70 percent expect to go out of business if... View Details

Keywords: by Kristen Senz; Financial Services

26 Nov 2001
Research & Ideas

Manager or Mentor? Why You Must Be Both

discouraged needs to speak up, Thomas answered, "As a manager, question your assumptions." While there are responsibilities on both sides, he said, it's too easy and too common for managers—faced with a sudden departure, for... View Details

Keywords: by Martha Lagace

01 Jul 2014
First Look

First Look: July 1

that this tradeoff is shifted towards the reseller-mode when marketing activities create spillovers across products and when network effects lead to unfavorable expectations about supplier participation. If the reseller has a variable... View Details

Keywords: Carmen Nobel

Profile

Richard Lou

Like many children who grow up with family-owned businesses, Richard Lou was expected to make his contribution at an early age. With three restaurants in Staten Island and Manhattan, Richard paid his dues, "back of house" with... View Details

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

experiencing them. There is also an issue of skepticism. Clust has about 175 buying cycles (products actually on sale) at any point in time, compared with about 4,000 aggregated demands. YesMail's emails have a response rate of 15%, which... View Details

Keywords: by Martha Lagace

01 Mar 2016
News

@Soldiers Field

1982). Expected to open in 2018, the space will feature a flexible floor design that can accommodate up to 1,000 guests. American Express CEO Kenneth Chenault and former Massachusetts governor Deval Patrick spoke at the 44th annual H.... View Details

01 Jun 2017
News

Research Brief: Profit with Purpose—and Middle Management

George Serafeim (photo by Susan Young) Claudine Madras Gartenberg The idea of corporate purpose—a responsibility that goes beyond dollars and cents—can seem like little more than platitudes tucked into a mission statement. But new... View Details

Keywords: Erin Peterson

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Laying Down the Principles: Management - Railroads and the Transformation of Capitalism | Harvard Business School/title>

and department stores—followed the same managerial standards. Railroad regulation books outlined detailed responsibilities of specialized personnel noting that “A perfect familiarity with the following rules . . . will be View Details

Portrait Project

Minal Mehta

afternoon, I turn to my father and ask: "What were you like when you were my age?" I expect him to tell me how responsible he was, moonlighting between his 30-hour residency shifts to send extra... View Details

Profile

John Smith-Ricco

complain about not having work because we knew why — the problem was race. Now we have democracy and a Black government — but we’re still poor.’ I saw a major disconnect among everyday people between the expectations they once had and... View Details

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Admissions & Financial Aid | MBA

apply in either of the two rounds of admission. All HLS applicants interested in the joint degree program must apply by February 15 . Harvard Law School Admissions Harvard Business School Admissions Requirements The typical candidate is View Details

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Employers - Institute For Strategy And Competitiveness

excellence in playing the roles described for them. Select plans and plan administrators based on health results, not administrative convenience Align interests by encouraging long-term relationships between the plan and subscribers View Details

30 Aug 2004
Research & Ideas

Mapping Your Board’s Effectiveness

In the aftermath of such highly public and grossly damaging business debacles as Enron, Tyco, and WorldCom, much attention and plenty of criticism have been directed at those companies' corporate boards. Traditionally, board View Details

Keywords: by Robert S. Kaplan

01 Sep 2012
News

Changes for MBA Applicants

personally. That face-to-face interaction has enabled us to reduce much of the time, energy, and anxiety formerly expended on application essays, which used to serve as the only means of ‘getting acquainted’ with an applicant.” Leopold also notes that with the new... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

02 Dec 2015
What Do You Think?

What Will It Take to Achieve Gender Equality in Leadership?

make it happen? There are several kinds of responses to this question. The first is the “do it yourself” response, characterized by Sheryl Sandberg’s now-famous argument in her book, Lean In. Among other things, she challenges women to... View Details

Keywords: by James Heskett

Publications