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  • All HBS Web  (2,013)
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    • News  (583)
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Show Results For

  • All HBS Web  (2,013)
    • People  (22)
    • News  (583)
    • Research  (870)
    • Events  (24)
    • Multimedia  (17)
  • Faculty Publications  (419)
← Page 25 of 2,013 Results →
  • June 2017
  • Article

Creating Reciprocal Value Through Operational Transparency

By: Ryan W. Buell, Tami Kim and Chia-Jung Tsay
We investigate whether organizations can create value by introducing visual transparency between consumers and producers. Although operational transparency has been shown to improve consumer perceptions of service value, existing theory posits that increased contact... View Details
Keywords: Operational Transparency; Service Management; Production Management; Organizational Performance; Behavioral Operations; Service Operations; Service Delivery; Consumer Behavior; Labor; Organizational Design; Operations; Service Industry; United States; Kenya
Citation
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Buell, Ryan W., Tami Kim, and Chia-Jung Tsay. "Creating Reciprocal Value Through Operational Transparency." Management Science 63, no. 6 (June 2017): 1673–1695.

    The Uneven Impact of Generative AI on Entrepreneurial Performance

    There is a growing belief that scalable and low-cost AI assistance can improve firm decision-making and economic performance. However, running a business involves a myriad of open-ended problems, making it hard to generalize from recent studies showing that generative... View Details
    • 13 May 2014
    • Working Paper Summaries

    The Contaminating Effects of Building Instrumental Ties: How Networking Can Make Us Feel Dirty

    Keywords: by Tiziana Casciaro, Francesca Gino & Maryam Kouchaki; Legal Services
    • Program

    General Management Program

    Summary Taking your organization and your career to the next level requires going beyond your field of expertise to gain an end-to-end view of the enterprise, an in-depth understanding of business operations, and a multidisciplinary... View Details
    • 13 Sep 2019
    • Blog Post

    An Uncommon Summer: Project Management at an Education Non-Profit

    my military background, they were intrigued by my experience in project and change management, especially while leading teams. After months of conversations and interviews, I was matched with the Human Resources team at Uncommon Schools... View Details

      Jill J. Avery

      Dr. Jill Avery is a Senior Lecturer of Business Administration and C. Roland Christensen Distinguished Management Educator in the marketing unit at Harvard Business School. She is a respected authority on branding and brand management, customer relationship... View Details

      Keywords: consumer products; arts; advertising; automobiles; retailing; fashion; hotels & motels; food; beverage
      • Research Summary

      Overview

      My research is at the intersection of organizational strategy, global sustainability governance, and social change. It explores the diffusion of sustainability standards to non-traditional sectors (e.g. jewelry, cannabis, plastics, pets) and the relationship between... View Details
      Keywords: Sustainability Standards; Extractive Industries; Luxury; Gold; Institutional Change; Institutional Entrepreneurship; Hybrid Organizations; Governance; Policy; Consumer Behavior; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Pollution and Pollutants; Environmental Sustainability; Social Enterprise; Non-Governmental Organizations; Poverty; Diversification; Agriculture and Agribusiness Industry; Tourism Industry; Africa; Latin America; Europe
      • November 2022
      • Article

      My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations

      By: Jon M. Jachimowicz, Andreas Wihler and Adam D. Galinsky
      Companies often celebrate employees who successfully pursue their passion. Academic research suggests that these positive evaluations occur because of the passion percolating inside the employee. We propose that supervisors are also a key piece of this puzzle:... View Details
      Keywords: Passion; Job Performance; Motivation; Emotions; Performance Evaluation; Interpersonal Communication
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      Jachimowicz, Jon M., Andreas Wihler, and Adam D. Galinsky. "My Boss' Passion Matters as Much as My Own: The Interpersonal Dynamics of Passion Are a Critical Driver of Performance Evaluations." Special Issue on Work Passion Research: Taming Breadth and Promoting Depth. Journal of Organizational Behavior 43, no. 9 (November 2022): 1496–1515.
      • 12 Oct 2017
      • HBS Seminar

      Dennis Zhang, Washington University, St. Louis

        Work‐from‐anywhere: The productivity effects of geographic flexibility

        An emerging form of remote work allows employees to work‐from‐anywhere, so that the worker can choose to live in a preferred geographic location. While traditional work‐from‐home (WFH) programs offer the worker temporal flexibility,... View Details
        • 12 Oct 1999
        • Research & Ideas

        The Intellectual Underpinnings of Entrepreneurial Management

        What are the roots of entrepreneurship as an academic field of interest? The term entrepreneur—literally, "undertaker"—has been around for over two centuries, having been introduced in the early eighteenth century by the... View Details
        Keywords: by Howard H. Stevenson & Teresa M. Amabile
        • 24 Oct 2024
        • Blog Post

        Trailblazing Success with Global Reach and Impact: Scott Wallinger (AMP 82, 1979)

        years of forestry business experience. HBS was transformative. For the first time, I was learning about international business and gaining insights from people across different industries. The case method challenged me to think critically, and my classmates’ diverse... View Details
        • 29 May 2013
        • Blog Post

        Gaining Career Traction

        the holiday break, but also the excitement of FIELD II Immersion! I personally am traveling to Accra, Ghana, and couldn’t be more excited. I’ve never been to Africa before, so I’m excited to not only View Details
        Keywords: Nonprofit / Government
        • Profile

        Francesca Ioffreda

        Why was earning your MBA at HBS important to you? I came to HBS to expand my skillset and be pushed outside of my comfort zone. I wanted to hone my personal leadership style via FIELD courses and team projects. For me, one of the most... View Details
        Keywords: Health Care
        • June 23, 2021
        • Article

        Research: When A/B Testing Doesn't Tell You the Whole Story

        By: Eva Ascarza
        When it comes to churn prevention, marketers traditionally start by identifying which customers are most likely to churn, and then running A/B tests to determine whether a proposed retention intervention will be effective at retaining those high-risk customers. While... View Details
        Keywords: Customer Retention; Churn; Targeting; Market Research; Marketing; Investment Return; Customers; Retention; Research
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        Ascarza, Eva. "Research: When A/B Testing Doesn't Tell You the Whole Story." Harvard Business Review Digital Articles (June 23, 2021).
        • Article

        Inviting Consumers to Downsize Fast-Food Portions Significantly Reduces Calorie Consumption

        By: Janet Schwartz, Jason Riis, Brian Elbel and Dan Ariely
        Policies that mandate calorie labeling in fast-food and chain restaurants have had little or no observable impact on calorie consumption to date. In three field experiments, we tested an alternative approach: activating consumers' self-control by having servers ask... View Details
        Keywords: Food; Labels; Consumer Behavior; Interpersonal Communication; Motivation and Incentives; Health Industry; Food and Beverage Industry
        Citation
        Related
        Schwartz, Janet, Jason Riis, Brian Elbel, and Dan Ariely. "Inviting Consumers to Downsize Fast-Food Portions Significantly Reduces Calorie Consumption." Health Affairs 31, no. 2 (February 2012): 2399–2407.
        • 13 Apr 2012
        • HBS Seminar

        Drazen Prelec, Professor of Management Science and Economics at MIT Sloan School of Management

        • 03 Mar 2022
        • HBS Seminar

        Daniela Saban, Stanford

        • 15 Sep 2015
        • First Look

        September 15, 2015

        decision support tool for Rue La La's daily use. We conduct a field experiment and find that sales do not decrease due to implementing tool recommended price increases for medium and high price point... View Details
        Keywords: Sean Silverthorne
        • 23 Oct 2018
        • First Look

        New Research and Ideas, October 23, 2018

        social issues unrelated to their core business, ranging from environmental issues to LGBT rights and race relations. In the first study of this phenomenon, we implement two field experiments to provide... View Details
        Keywords: Dina Gerdeman
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