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  • Web

Skydeck - Alumni

Coalition, an organization focused on improving India’s water quality and health outcomes Home Grown Naveen Tewari (MBA 2005) , founder of InMobi and now Glance, is at the forefront of a growing trend of... View Details
  • Web

Cold Calling - Christensen Center for Teaching & Learning

student: A instructor may select a student who has demonstrated strong preparation and enthusiasm to contribute, but who may not have been called on for several classes. This approach provides an opportunity for the student to shine and signals respect for the... View Details
  • Web

Technology & Innovation - Faculty & Research

subsidiaries to support its core focus on food delivery. The most prominent of these was Logi, its in-house logistics arm, which gave Jahez greater control over delivery speed and service quality compared to competitors that relied on... View Details
  • Web

About - Race, Gender & Equity

such as ethnicity, community and family. She examines consequences such as employee engagement and commitment to work, career success and satisfaction, quality of interpersonal and intergroup relations, and performance. In recent work,... View Details
  • 14 Feb 2012
  • First Look

First Look: February 14

Authors:Abraham Carmeli, Asher Tishler, and Amy C. Edmondson Publication:Strategic Organization 10, no. 1 (February 2012) Abstract In this study, we examine a complex pathway through which CEOs, who exhibit relational leadership, may View Details
Keywords: Carmen Nobel
  • Research Summary

Overview

By: Ryan W. Buell
From creating flight itineraries online, to interacting with tellers to complete complex banking transactions, to engaging with the government to address civic problems, customers are playing an increasingly vital role in the performance of operations in a broadening... View Details
Keywords: Service Operations; Customer Satisfaction; Customer Retention; Customer Behavior; Operational Transparency; Customer Compatibility; Engagement; Customers; Decision Making; Design; Management; Operations; Quality; Relationships; Social Psychology; Technology; Value; Banking Industry; Service Industry; Travel Industry; Web Services Industry; Retail Industry; Food and Beverage Industry
  • 24 Aug 2010
  • First Look

First Look: August 24

competition, which puts pressure on policymakers to improve institutions; information, which provides necessary knowledge to citizens that can help them push for improved governance; trade in institutions,... View Details
Keywords: Sean Silverthorne
  • 09 Oct 2012
  • First Look

First Look: October 9

significant changes in teaming networks and behaviors in ways that improved operational performance. Implications of team scaffolds for theory and practice are discussed. Download the paper: http://ssrn.com/abstract=1987724   Cases &... View Details
Keywords: Sean Silverthorne
  • 01 Sep 2023
  • News

That Was Then, This Is Now

long enough to learn the lessons of this life. Heidi Brooks (MBA 2003) COO, National Institute for Children’s Health Quality Be happy. Eat mangoes. Pursue my passions. Sing in the stairwell. Laugh like a hyena. Open my heart to love.... View Details
Keywords: Photographed by Tony Deifell (MBA 2002); edited by Julia Hanna. Above: Heidi Brooks, photographed in 2003 and 2023.; life experience; family; leadership
  • 01 Dec 2023
  • News

In My Humble Opinion: Plugged In

National Grid and as founder and president of National Grid Partners, directing $400 million in startups and internal innovations that offer unique approaches to managing supply and demand, increasing ef ciency, improving response during... View Details
Keywords: Deborah Blagg
  • September 2010
  • Article

Strategies to Fight Ad-sponsored Rivals

By: Ramon Casadesus-Masanell and Feng Zhu
We analyze the optimal strategy of a high-quality incumbent that faces a low-quality ad-sponsored competitor. In addition to competing through adjustments of tactical variables such as price or the number of ads a product carries, we allow the incumbent to consider... View Details
Keywords: Strategy; Business Models; Tactics; Pricing; Business Model; Advertising; Competition; Quality; Price; Product Marketing
Related
  • 05 Sep 2012
  • First Look

First Look: September 5

and capabilities of associates to improve team performance at the firm. Purchase this supplement:http://hbr.org/search/413027-PDF-ENG Global Knowledge Management at Danone (A) (Abridged) Amy C. Edmondson and David LaneHarvard Business... View Details
Keywords: Sean Silverthorne
  • 26 Jan 2010
  • First Look

First Look: Jan. 26

706-714 Abstract Background: The increased focus on quality and efficiency improvement within academic surgery has met with variable success among plastic surgeons. Traditional surgical performance metrics,... View Details
Keywords: Martha Lagace
  • 13 Mar 2007
  • First Look

First Look: March 13, 2007

medical knowledge changes constantly, and hospital care units must learn if they are to provide high quality care. To develop a model of how improvement project teams promote essential organizational... View Details
Keywords: Martha Lagace
  • 28 Feb 2022
  • Research & Ideas

How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels

indicate education levels. In their emails, the researchers asked the same question: “Do you have local restaurant recommendations?” "It wasn't just whether people responded to the requests that we sent; it’s that the quality of the... View Details
Keywords: by Pamela Reynolds
  • 14 Jul 2023
  • Blog Post

Harvard Business School Announces Its 2023-2024 Blavatnik Fellows

(MBA 2022) and Christopher Edward Dee (MD 2021). Patrick's research focuses on utilizing real-world behavioral data from smartphones to characterize patient quality of life and to develop adaptive interventions using reinforcement... View Details
  • 16 Sep 2008
  • First Look

First Look: September 16, 2008

Reporting Standards (IFRS) in Europe. European IFRS adoption represented a major milestone towards financial reporting convergence yet spurred controversy reaching the highest levels of government. We find a more positive reaction for firms with lower View Details
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

a 50,000-foot level, what impact have software platforms had on traditional industries over the last thirty years? Andrei Hagiu: At its most fundamental level, they have fueled innovation and improved productivity. Software platforms have... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • Web

Academics - Health Care

entrepreneurial health care ventures that respond to the massive opportunities created by the escalating cost and uneven quality and access of health care systems globally. Students prepare a business plan, which uses the framework of... View Details
  • 25 Jul 2023
  • Research & Ideas

Could a Business Model Help Big Pharma Save Lives and Profit?

cross-sector and cross-border partnerships needed to execute the model. Adding new information about how pharmaceutical companies handle global public health challenges. Jessica Martinez, a former Big Pharma executive who joined the Bill & Melinda Gates Foundation... View Details
Keywords: by Esther Schrader; Pharmaceutical; Health