Publications

2005
Working Paper

Enlarging the Societal Pie Through Wise Legislation: A Psychological Perspective

By: Jonathan Baron, M. Bazerman and Katherine Shonk

2005
Introduction

A Decision Perspective on Negotiation and Conflict Resolution

By: M. H. Bazerman

Keywords: Negotiation; Conflict and Resolution; Decision Making

2005
Book

Environmental Protection and the Social Responsibility of Firms: Perspectives from Law, Economics, and Business

By: Bruce L. Hay, Robert Stavins and Richard Vietor

Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact; Business Ventures

2005
Chapter

Environmental Protection and the Social Responsibility of Firms: Perspectives from the Business Literature

By: Forest Reinhardt

Keywords: Environmental Sustainability; Corporate Social Responsibility and Impact

April 2005
Article

Perspectives on How Governments Matter

By: Tarun Khanna, Gregory Bigley, Thomas D’Aunno and Peter Smith Ring

Keywords: Perspective; Government and Politics

March 2005 (Revised May 2009)
Case

Columbia's Final Mission

By: Michael Roberto, Amy C. Edmondson, Richard M.J. Bohmer, Laura Feldman and Erika Ferlins

On February 1, 2003, the Shuttle Columbia disintegrated upon re-entry into the Earth's atmosphere, and the seven astronauts onboard lost their lives. Explores Columbia's final mission from the perspective of six key managers and engineers associated with NASA's Space... View Details

Keywords: Decision Choices and Conditions; Leadership; Crisis Management; Management Teams; Organizational Culture; Aerospace Industry

January 2005 (Revised April 2006)
Case

Four Deals

By: Carliss Y. Baldwin

Describes four disguised deals with different characteristics from the perspective of the acquirer. Asks students to compare, contrast, and rank the opportunities. View Details

Keywords: Mergers and Acquisitions; Negotiation Deal

January 2005 (Revised June 2005)
Case

Zipcar: Influencing Customer Behavior

By: Frances X. Frei and Hanna Rodriguez-Farrar

At Zipcar, customers share the use of cars and, as a result, rely on each other for their service experience. Customers are required to keep the car clean and the gas tank full and to return the car on time. Told from the perspective of two customers: Sal Fishman, who... View Details

Keywords: Information Technology; Governance Controls; Behavior; Service Delivery; Service Operations; Consumer Behavior; Leasing; Transportation Industry; Service Industry; United States

March 2009
Article

Customer Experience Creation: Determinants, Dynamics and Management Strategies

By: Leonard A. Schlesinger, Peter C. Verhoef, Katherine N. Lemon, A. Parasuraman, Anne Roggeveen and Michael Tsiros

Retailers, such as Starbucks and Victoria's Secret, aim to provide customers a great experience across channels. In this paper we provide an overview of the existing literature on customer experience and expand on it to examine the creation of a customer experience... View Details

Keywords: Customer Focus and Relationships; Business Strategy; Growth and Development Strategy; Retail Industry

Read Now

2005
Book

Perspectives on Free and Open Source Software

By: Joe Feller, Brian Fitzgerald, Scott Hissam and Karim R. Lakhani

Keywords: Perspective; Applications and Software; Knowledge Sharing

December 2004
Article

A Multinational Perspective on Capital Structure Choice and Internal Capital Markets

By: Mihir A. Desai, C. Fritz Foley and James R. Hines Jr.

Keywords: Global Range; Perspective; Capital; Decision Choices and Conditions; Markets

SSRN

2004
Working Paper

The Good, the Bad, and the Ugly of Perspective Taking in Groups

By: Eugene M. Caruso, Nicholas Epley and Max H. Bazerman

November 18 2004
Article

Merck's Recall of Rofecoxib: A Strategic Perspective

By: Felix Oberholzer-Gee and Noorein Inamdar

Keywords: Health; Perspective; Pharmaceutical Industry

August 2004 (Revised April 2007)
Case

Allianz (A1): An Insurer Acquiring a Bank?

By: Joseph L. Bower, Marc L. Bertoneche, Anders Sjoman and Sonja Ellingson Hout

The deal of the year in 2002, was the acquisition of Dresdner Bank by Allianz. Written from the perspectives of Allianz's CEO, Henning Schulte-Noelle, before and after the deal and a regional manager implementing the concept of a full-line financial service provider.... View Details

Keywords: Management; Corporate Strategy; Problems and Challenges; Acquisition; Financial Institutions; Corporate Finance; Banking Industry; Germany

July 2004
Article

Trust and Reciprocity Decisions: The Differing Perspectives of Trustors and Trusted Parties

By: Deepak Malhotra

Keywords: Trust; Decision Making; Perspective

April 2004
Teaching Note

Marks & Spencer: The Phoenix Rises (Multi-Media Case)

By: Joseph L. Bower

Teaching Note to (9-304-034). View Details

Keywords: Corporate Strategy; Brands and Branding; Perspective; Segmentation; Management Teams

April 2004
Case

Marks & Spencer: The Phoenix Rises - A Multimedia Case Study

By: Joseph L. Bower

Enables students to interactively research the steps Marks & Spencer's top executives took to restore prosperity and explore in depth the major issues remaining. The perspective is that of Luc Vandevelde, who arrived at the venerable U.K. retailer in 2001, and that of... View Details

Keywords: Brands and Branding; Corporate Strategy; Management Teams; Retail Industry; United Kingdom

March 23, 2004
Article

The Nash Equilibrium: A Perspective

By: Charles A. Holt and Alvin E. Roth

March 2004 (Revised July 2004)
Case

Sarbanes-Oxley Act, The

By: Lynn S. Paine and James Weber

Describes the evolution and passage of the Sarbanes-Oxley Act of 2002 from the perspective of the senior counsel on capital markets for the U.S. House Committee on Financial Services. View Details

Keywords: Government Legislation; Corporate Accountability; Governance Controls; Capital Markets; Financial Reporting; Laws and Statutes; United States