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  • 27 Oct 2009
  • First Look

First Look: October 27

School Case 910-008 eBay considers adjustments to the structure and rules of its affiliate marketing program, eBay Partner Network (ePN). In particular, eBay reevaluates affiliate compensation structure, the role of bonuses for especially productive affiliates, and the... View Details
Keywords: Martha Lagace
  • 18 Nov 2008
  • First Look

First Look: November 18, 2008

client relations. Infosys' strategy is evolving to build transformational partnerships from its original position as an outsourcer of end-to-end IT projects. A transformational partner helps clients to devise and implement strategies that... View Details
Keywords: Martha Lagace
  • January 2013
  • Supplement

Austal, Ltd. (B)

By: Willy Shih, Margaret Pierson and Dawn H. Lau
Austal, Ltd. was an Australian builder of high-speed passenger ferries. It had translated that expertise into a foothold in the defense market on the US Navy Littoral Combat Ship (LCS) program with an Alabama assembly facility. In January 2009 it had just completed the... View Details
Keywords: Geographic Location; Global Strategy; Globalized Markets and Industries; Job Cuts and Outsourcing; Growth and Development Strategy; Business Strategy; Corporate Strategy; Ship Transportation; Transportation Industry; Australia; United States; Alabama; Philippines
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  • 03 Oct 2005
  • What Do You Think?

What’s the Future of Globally Organized Labor?

competency and its ability to move up the value chain that will allow it to share the positive gains. If labor tries the old tactic of strikes, management will just outsource the staff from somewhere else ... " Globally organized... View Details
Keywords: by James Heskett
  • Web

The Strategic Case for Diversity in Digital Transformation - Blog: RGE Report

employment segregation shows that industrial transformation alone doesn’t explain increasing segregation—it’s often how jobs are restructured or outsourced across firm boundaries that matters most . The jobs at the “core” functions often... View Details
  • May 2024 (Revised April 2025)
  • Case

Leading Culture Change at Microsoft Western Europe

By: Amy C. Edmondson and Cat Huang
In 2023, Cindy Rose, President of Microsoft Western Europe, faced a critical decision. Rose grappled with the potential impact of widespread layoffs on psychological safety and the cultural transformation she had championed since her arrival. When Rose had first joined... View Details
Keywords: Leadership; Organizational Culture; Transformation; Collaborative Innovation and Invention; Job Cuts and Outsourcing; Problems and Challenges; Motivation and Incentives; Groups and Teams; Business or Company Management; Technology Industry; Europe
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  • 13 Mar 2019
  • News

The First Five Years: Sierra Smith and Taylor Wiegele (both MBA 2017)

and I do product marketing for Hot Wheels at Mattel) and we have outsourced a lot of the business to partners that are incentivized to act on our behalf and have expertise that we need. This has allowed us to build a business that has... View Details
  • 06 Apr 2020
  • Research & Ideas

Where Do Workers Go When the Robots Arrive?

computer science, actually emerge in regions that import less expensive goods from China. Service jobs like retail and restaurants fall slightly, but not in a statistically significant way, the researchers found. Robots on the march Changes in the American economy from... View Details
Keywords: by Rachel Layne; Manufacturing
  • 01 Jan 2020
  • What Do You Think?

Why Not Open America's Doors to All the World’s Talent?

one country, India. Chinese citizens are the next most frequent recipients. The largest recent recipients of the visas have often been American subsidiaries of Infosys and Wipro, Indian-based companies that provide outsourced services and... View Details
Keywords: by James Heskett; Technology
  • 23 Nov 2011
  • News

Manufacturing a Recovery

Keywords: Manufacturing
  • 08 Dec 2008
  • Research & Ideas

Thinking Twice About Supply-Chain Layoffs

It's the most wonderful time of the year—or that's how the song goes. But this year's decline in retail sales has resulted in definitely uncheery employee layoffs and payroll cuts, a trend that is likely to continue. While the vicious cycle of declining sales and... View Details
Keywords: by Julia Hanna; Retail
  • 01 Apr 2014
  • First Look

First Look: April 1

parts supply & logistics, FAPA, worked with his colleagues in the U.S., UK, China, and India to conduct analysis and develop three options: outsourcing e-coating to a third party in Sanand, outsourcing... View Details
Keywords: Sean Silverthorne
  • 02 Nov 2010
  • First Look

First Look: November 2, 2010

with limited financial resources can then focus on supplying superior bottleneck modules, while outsourcing and allowing complementors to supply non-bottleneck components. I show that a firm pursuing this strategy will have a higher... View Details
Keywords: Sean Silverthorne
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

benefits from outsourcing the use of intellectual property increases. We also examine how the variability of payoffs to effort affects the optimal way the owner of the intellectual property uses it. Download the paper:... View Details
Keywords: Martha Lagace
  • 17 Jun 2020
  • News

Toronto Copes with COVID-19 Via Webinars; Alumni Respond to Pandemic in Philippines

multilateral agencies funded and facilitated the conversion.” Aurelio Montinola (MBA 1977) Chairman, Far Eastern University (FEU): “To assist our medical front-liners, we set up the gym of FEU Alabang with a 50-bed capacity for the View Details
Keywords: Margie Kelley
  • 22 Jun 2010
  • First Look

First Look: June 22

growth dilemmas facing Manish Sabharwal, co-founder, TeamLease Services Pvt. Ltd. TeamLease is a human resource outsourcing and temp staffing company located in India, which has grown rapidly from 2002 to 2009. Set in the context of the... View Details
Keywords: Martha Lagace
  • 18 Dec 2012
  • First Look

First Look: December 18

relationships when it instead primarily encourages newcomers to express their personal identities. In a field experiment carried out in a large business process outsourcing company, we found that initial socialization focused on personal... View Details
Keywords: Carmen Nobel
  • 05 Aug 2008
  • First Look

First Look: August 5, 2008

Authors:Sharon Horsky, Steven C. Michael, and Alvin J. Silk Abstract The common perception appears to be that vertical integration of advertising services is more the exception than the rule in the U.S. advertising industry. This study investigates the extent of such... View Details
Keywords: Martha Lagace
  • 10 Feb 2003
  • Research & Ideas

Women at Work

By Even with such diverse stories, the panelists had surprisingly similar advice for balancing their lives: Outsource. Outsource as much as you can afford. Time together with your family is more important than doing errands. "Think... View Details
Keywords: by Wendy Guild
  • 01 Mar 2011
  • News

James McNerney Jr.

leap that we’d hoped for, and it will still keep us far ahead of our competition. It’s the best-selling airplane of all time during the preproduction phase. And we learned a lot of things that we won’t do next time. Do some of those lessons involve overseeing the View Details
Keywords: Julia Hanna; interview; Transportation Equipment Manufacturing; Manufacturing; Air Transportation; Transportation