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  • 01 Feb 2012
  • What Do You Think?

Is Support for Small Business Misplaced?

fact, large global companies to which jobs were formerly outsourced have begun setting up operations in the US and United Kingdom. Is it time to recognize the advantages of bigness when it comes to employment and economic development? If... View Details
Keywords: by James Heskett
  • 04 Sep 2007
  • Research & Ideas

Jumpstarting Innovation: Using Disruption to Your Advantage

markets or businesses emerging in other parts of the world that create opportunities or threats? Offshoring and Outsourcing: Are there opportunities to create value by outsourcing or offshoring activities that you currently perform inside... View Details
Keywords: by Lynda M. Applegate
  • August 2004 (Revised September 2005)
  • Case

Stanley O'Neal at Merrill Lynch (A)

By: David A. Thomas and Ayesha Kanji
In the late 1970s, Stanley O'Neal joined Merrill Lynch as an investment banker. Profiles O'Neal's ascent at Merrill to CEO. O'Neal put Merrill through a comprehensive restructuring program, cutting costs and significantly reducing the work force. As CEO, O'Neal faces... View Details
Keywords: Restructuring; Race; Cost Management; Investment Banking; Job Cuts and Outsourcing; Leadership; Management Succession; Performance Effectiveness; Personal Development and Career
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  • 10 Jun 2008
  • First Look

First Look: June 10, 2008

  Working PapersAccounting Information as Political Currency Authors:Karthik Ramanna and Sugata Roychowdhury Abstract We test whether accounting can be used as political currency. Our setting is the US congressional election of 2004, where View Details
Keywords: Martha Lagace
  • 24 Oct 2017
  • First Look

First Look at New Research and Ideas, October 24, 2017

https://cb.hbsp.harvard.edu/cbmp/product/718424-PDF-ENG Harvard Business School Case 217-040 Sales Razor Technologies Describes the issues facing a founder-CEO regarding building a board of directors, assembling an executive team, managing tension between co-founders,... View Details
Keywords: Sean Silverthorne
  • 23 Feb 2009
  • Research & Ideas

Creative Entrepreneurship in a Downturn

acquisition and retention, costs and productivity, firm scope, pricing, growth platforms, etc. Some of the finest examples of business model innovations, whether it is IBM's outsourcing of key elements of the IBM PC or Salesforce.com's... View Details
Keywords: by Martha Lagace
  • 25 Nov 2008
  • First Look

First Look: November 25, 2008

clients (i.e., those clients for whom real estate is not their core business) under a single structure, the Corporate Solutions Group, to target the profitable and growing segment of global MNCs who are outsourcing their real estate... View Details
Keywords: Martha Lagace
  • 10 Mar 2009
  • First Look

First Look: March 10, 2009

building in the operations of a major Korean shipbuilder. While Daewoo Shipbuilding and Marine Engineering (DSHM) had once used its superior learning capability to topple its Japanese competition, it now faced the potential for a similar attack from new Chinese... View Details
Keywords: Martha Lagace
  • October 2013
  • Case

Rhythm & Blues

By: Willy Shih
The bankruptcy filing of Rhythm & Hues, who received an Oscar for the arresting visual effects in Life of Pi, raised questions about the challenges faced by the firms like it as well as the broader post-production industry. The rapid pace of technology certainly... View Details
Keywords: Post-production; Visual Effects; Digital; Entertainment; Animation Entertainment; Film Entertainment; Television Entertainment; Theater Entertainment; Job Cuts and Outsourcing; Information Technology; Internet and the Web; Applications and Software; Information Infrastructure; Motion Pictures and Video Industry; Los Angeles
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  • 05 Jun 2012
  • First Look

First Look: June 5

than they had expected with higher-than-anticipated costs, a monopolistic distribution network, strong competitors, a weak partner ecosystem, and a market that was unresponsive to tariff cuts. In early 2012, a year and a half later, the company has View Details
Keywords: Sean Silverthorne
  • 20 Jan 2009
  • Research & Ideas

Risky Business with Structured Finance

ratings and created a system where investors could outsource their due diligence." Stafford cites the need to focus on measuring and judging the system's aggregate amount of leverage and understanding the exposures that financial... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • 06 May 2002
  • Research & Ideas

A Toolkit for Customer Innovation

can easily tweak that parameter on the profile and have the machine immediately produce another sample. It is important to note that outsourcing product development to customers does not eliminate learning by doing—nor should it. What it... View Details
Keywords: by Stefan Thomke & Eric Von Hippel
  • September 2010 (Revised January 2012)
  • Case

Emergia: Driving Profitability on Help Desk Contracts

Emergia wants to keep its customer happy with its contact center service, but the margins on the help desk contract are dangerously low. Can Miguel Neira, the COO, increase margins while preserving the customer relationship? View Details
Keywords: Customer Relationship Management; Customer Satisfaction; Profit; Job Cuts and Outsourcing; Management Analysis, Tools, and Techniques; Service Operations; Performance Capacity; Performance Evaluation; Mathematical Methods; Service Industry
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  • 04 Nov 2008
  • First Look

First Look: November 4, 2008

http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=209012 TCS: The MCA 21 Project Harvard Business School Case 609-024 Tata Consultancy Services (TCS), a leading outsourced software services provider based... View Details
Keywords: Martha Lagace
  • 01 Dec 2008
  • News

No Easy Fix for the Financial Crisis

essentially outsourced and privatized. “In some eerie way, it looks like we are going back to the future,” he concluded. “If you want to buy a home today, you better have great credit. You better have a down payment.” Regulation Failed... View Details
Keywords: Roger Thompson;Martha Lagace; deregulation; moral hazard; the middle class; Finance
  • December 2024 (Revised January 2025)
  • Case

Balancing Returns and Responsibilities at Raya Partners

By: Arthur Segel, Ephraim Mernick, Derek C. M. van Bever and Olivia Barba
Raya Partners, a private equity firm, faces a crucial decision regarding Asa Specialty Coatings Company (ASCC). The dilemma involves shifting ASCC's manufacturing operations to Mexico, a move that would boost profitability and reduce emissions but result in significant... View Details
Keywords: Factories, Labs, and Plants; Communication Strategy; Private Equity; Job Cuts and Outsourcing; Corporate Social Responsibility and Impact; Environmental Sustainability; Values and Beliefs; Financial Services Industry; Manufacturing Industry; Mexico; Vermont
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  • 15 Dec 2015
  • News

The Year in Ideas 2015

outsource. Initially they outsourced customary household tasks, but now they are outsourcing unconventional tasks, like event help for birthdays, IKEA furniture assembly, city-to-city deliveries, and others.... View Details
Keywords: Julia Hanna, Christine Lejeune, Dan Morrell, and April White
  • 13 Jul 2010
  • First Look

First Look: July 13

Bernstein, Jyun-Cheng Wang, and Yi-Ling WeiHarvard Business School Case 610-096 Few CEOs successfully manage the evolution of their companies from OEM outsourcer to branded manufacturer to expert consumer marketer as well as Tony Lo, CEO... View Details
Keywords: Martha Lagace
  • 11 Jun 2012
  • Research & Ideas

When Business Competition Harms Society

Rather than operating its own testing facilities, New York outsources its emissions testing program to the private sector—to service stations, garages, and dealerships—but mandates they charge customers the same fixed price for the... View Details
Keywords: by Carmen Nobel; Auto
  • 30 May 2019
  • What Do You Think?

Is There a Distinctive West Coast Style of Management?

growth. It’s achieved by, among other things, concentrating on nonfinancial as well as financial outcomes, outsourcing and “renting” everything from assets to talent, using information and innovation from everywhere (not just internally)... View Details
Keywords: by James Heskett; Education