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  • 2019
  • Chapter

Teams and Team Effectiveness in Health Services Organizations

By: Bruce J. Fried and Amy C. Edmondson
Book Abstract: Completely updated to address the challenges faced by modern health care organizations, this edition of Shortell and Kaluzny's Health Care Management: Organization Design and Behavior offers a more global perspective on how the United States and... View Details
Keywords: Groups and Teams; Performance Effectiveness; Health; Health Industry
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  • March 2010
  • Background Note

Airline Travel in the U.S.

By: Sunil Gupta and Kavita Shukla
How should airlines respond to the rising share of Online Travel Agencies (OTAs) as consumers increasingly search the web to buy tickets? View Details
Keywords: Management; Marketing Channels; Consumer Behavior; Market Participation; Agency Theory; Online Technology; Aerospace Industry; United States
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  • December 2009 (Revised June 2010)
  • Case

Ebro Puleva

By: David E. Bell, Antonio Garcia de Castro, Rocio Reina Paniagua and Mary Louise Shelman
Once Spain's largest sugar company, Ebro Puleva has been transformed through a series of international acquisitions into the world's largest package rice company and second largest pasta company. In 2009, Chairman Antonio Hernandez Callejas must decide how to proceed... View Details
Keywords: Mergers and Acquisitions; Financial Crisis; Globalized Firms and Management; Leadership; Growth and Development Strategy; Brands and Branding; Consumer Behavior; Agriculture and Agribusiness Industry; Retail Industry; Spain
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    Michael I. Norton

    Michael I. Norton is the Harold M. Brierley Professor of Business Administration at the Harvard Business School. He holds a B.A. in Psychology and English from Williams College and a Ph.D. in Psychology from Princeton University. Prior to joining HBS, Professor... View Details

    Keywords: advertising; consumer products; e-commerce industry; marketing industry; nonprofit industry
    • 23 Sep 2013
    • Research & Ideas

    Status: When and Why It Matters

    Consumers pay handsomely for products that are considered the best of the best in their league, whether they are the fastest cars, the fanciest handbags, or the finest wines. But for what, exactly, are they paying a premium? The superior quality of the product or the... View Details
    Keywords: by Dina Gerdeman
    • 26 Feb 2014
    • Research & Ideas

    How Grocery Bags Manipulate Your Mind

    behavioral change, does it change other elements of what you're doing as well?" A Series Of Experiments As their working paper explains, the researchers combined empirical and experimental methods to test the purchasing effect of... View Details
    Keywords: by Carmen Nobel; Retail
    • September – October 2011
    • Article

    Manage the Culture Cycle

    By: James L. Heskett
    Organizational culture—the shared assumptions, values, and behaviors that determine "how we do things around here"—can be measured and shaped. In organizations with large numbers of customer-facing employees, it can account for up to half of the difference in operating... View Details
    Keywords: Organizational Culture; Value; Behavior; Retention; Customer Focus and Relationships; Change Management; Learning; Innovation and Invention; Labor
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    • 2018
    • The Significance of Race Research in the 21st Century

    Harvard Business School AASU50 Research Findings

    • Sep 2007 - 2007
    • Conference Presentation

    Antecedents of Boundary Spanning in Cross-functional NPD Teams

    By: James R. Dillon, Shikhar Sarin and Amy C. Edmondson
    Boundary spanning has been shown in prior research to enhance innovativeness and performance of product development teams. In this study, we examine team conditions that foster boundary spanning behavior. We analyze survey data from 207 members of 54 cross-functional... View Details
    Keywords: Product Development; Innovation and Invention; Groups and Teams; Behavior; Performance Improvement; Boundaries; Leadership Style; Product; Complexity; Integration; Power and Influence
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    • 2010
    • Chapter

    Revisiting the Meaning of Leadership

    By: Joel Podolny, Rakesh Khurana and Marya Hill-Popper
    During the past 50 years, organizational scholarship on leadership has shifted from a focus on the significance of leadership for meaning-making to the significance of leadership for economic performance. This shift has been problematic for two reasons. First, it has... View Details
    Keywords: Communication Intention and Meaning; Economics; Leadership; Performance Improvement; Behavior
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    • 01 Nov 2016
    • First Look

    First Look - November 1, 2016

    Behavioral Decision Making The Impact of 'Display-Set' Options on Decision-Making By: Karmarkar, Uma R. Abstract—The way a choice set is constructed can have a significant influence on how individuals perceive and evaluate their options... View Details
    Keywords: Sean Silverthorne
    • January 2008 (Revised March 2008)
    • Case

    Glass Egg Digital Media

    Glass Egg is an outsource games development firm in Vietnam. They are able to offer brand-name publishers-Microsoft EA, Atari-significant cost savings in the development of art assets for their video games. However, the firm's management find themselves at a point at... View Details
    Keywords: Games, Gaming, and Gambling; Growth and Development Strategy; Marketing Strategy; Demand and Consumers; Product Development; Organizational Structure; Entertainment and Recreation Industry
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    • Article

    Integration of Online and Offline Channels in Retail: The Impact of Sharing Reliable Inventory Availability Information

    By: Santiago Gallino and Antonio Moreno
    Using a proprietary data set, we analyze the impact of the implementation of a “buy-online, pick-up-in-store” (BOPS) project. The implementation of this project is associated with a reduction in online sales and an increase in store sales and traffic. These results can... View Details
    Keywords: Retail Operations; Inventory Availability; Empirical Operations Management; Business Analytics; Online Retail; Ecommerce; Operations; Management; Distribution Channels; Consumer Behavior; E-commerce; Retail Industry
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    • 2011
    • Article

    How Do Networks Matter? The Performance Effects of Interorganizational Networks

    By: Ranjay Gulati, D. Lavie and Ravi Madhavin
    A growing body of research suggests that an organization's ties to other organizations furnish resources that bestow various benefits. Scholars have proposed different perspectives on how such networks of ties shape organizational behavior and performance outcomes, but... View Details
    Keywords: Management Systems; Organizational Design; Performance; Performance Effectiveness; Networks; Partners and Partnerships; Research; Perspective; Value
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    • 18 Jun 2015
    • News

    Working Out With Your Co-Workers Is as Bad as You Think

    • 07 Jul 2010
    • News

    Innovation in Entrepreneurship Pedagogy Award

    • 13 Apr 2022
    • News

    Ranjay Gulati (Harvard Business School) - Finding a Deeper Purpose

    • 03 Apr 2007
    • First Look

    First Look: April 3, 2007

    http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=707511 Update: The Music Industry in 2006 Harvard Business School Case 707-531 The global recorded music industry was undergoing a major transition in 2006. Sales had been declining for a decade, and... View Details
    Keywords: Martha Lagace
    • 28 Aug 2020
    • News

    Rethinking Work During and After Lockdown

    • 28 Jun 2007
    • Working Paper Summaries

    Alignment in Cross-Functional and Cross-Firm Supply Chain Planning

    Keywords: by Santiago Kraiselburd & Noel Watson