Publications

14 Nov 2011
Research & Ideas

Creating a Global Business Code

interest among multinational firms, including, Margolis observes, those that hesitated to participate in the initial survey. In focusing on the perceived differences between what a company should do and what it actually does do, this research has yielded a valuable... View Details

Keywords: by Carmen Nobel

17 May 2004
Research & Ideas

Why We Don’t Study Corporate Responsibility

this information would help managers better understand their big-picture role and perhaps lead to more ethical conduct in business. Manda Salls: What did you learn from your look at organizational research, and how has this research... View Details

Keywords: by Manda Salls

October 2000 (Revised October 2000)
Case

3PLex.com

By: Myra M. Hart and Judith Marie Dror

A start-up team is faced with the challenge of building a senior management team with relevant industry experience. The marriage of e-commerce and the transportation logistics industry creates unusual problems in blending "old economy" employees and employee practices... View Details

Keywords: Management Teams; Executive Compensation; Employee Stock Ownership Plan; Organizational Culture; Corporate Entrepreneurship; Technology Adoption; Transportation Industry

27 May 2009
First Look

First Look: May 27, 2009

to demonstrate the performance implications. Market Reaction to the Adoption of IFRS in Europe Authors:Edward J. Riedl, Christopher S. Armstrong, Alan D. Jagolinzer, and Mary E. Barth Publication:The Accounting Review (forthcoming)... View Details

Keywords: Martha Lagace

30 Jan 2012
Research & Ideas

Measuring the Efficacy of the World’s Managers

organizational management practices all over the world. The project was borne of a widely perceived gap in economic research. In business academia, there is an optimistic tendency to assume that managers generally make decisions in the... View Details

Keywords: by Carmen Nobel

April 2025
Case

Salesforce Agentforce: The Limitless Workforce

By: Suraj Srinivasan, Allison Ciechanover and George Gonzalez

In early 2025, Salesforce was a global leader in cloud-based enterprise software, best known for pioneering customer relationship management (CRM) delivered as a service. Over the past two decades, the company had expanded into marketing, customer service, analytics,... View Details

Keywords: Business Model; Customer Relationship Management; Price; AI and Machine Learning; Technology Adoption; Organizational Change and Adaptation; Sales; Business Strategy; Ethics; Product Launch; Technology Industry; United States

18 Feb 2013
Research & Ideas

Breaking Through a Growth Stall

Skinner III, head of the Atlanta-based consultancy LCS Partners. The article discusses the importance of understanding your ideal customers; the implications for selling, cost management, growth strategy, and organizational relationships;... View Details

Keywords: by Sean Silverthorne

09 Jul 2024
Research & Ideas

Chance Encounters: What's at Stake in Return-to-Office Decisions

technology-adoption decisions, I’ve been examining how the virtual space can substitute for the physical space, by looking at tech adoption at Stack Overflow, which is like a Q&A website for coders. It’s been surprising to see that... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

27 Apr 2021
Research & Ideas

New Research: Surviving Bankruptcy, Useful Economics, and Retirement

Trust Organizational Behavior and Human Decision Processes Alisa Yu, Justin M. Berg, and Julian Zlatev “People often respond to others’ emotions using verbal acknowledgment (e.g., “You seem upset”). Yet, little is known about the... View Details

30 May 2007
Research & Ideas

Health Care Under a Research Microscope

operating room, have been studied by HBS faculty. Amy Edmondson has looked at organizational learning in hospital intensive care units; Gary Pisano and Robert Huckman studied technology adoption and teamwork... View Details

Keywords: by Sean Silverthorne; Health; Biotechnology

February 2023 (Revised May 2023)
Case

Accelerating the Accelerator: Raja Al Mazrouei at DIFC Fintech Hive

By: Linda A. Hill, Emily Tedards and Lydia Begag

In January 2023, Raja Al Mazrouei became the Managing Director and Acting CEO of Etihad Credit Insurance (ECI) in Dubai, UAE. In her previous role as the Executive Vice President of the DIFC Fintech Hive, she successfully built and led an accelerator program for... View Details