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  • November 2009 (Revised March 2013)
  • Case

Miles Everson at PricewaterhouseCoopers

By: Robert G. Eccles and David Lane
Miles Everson, a partner at PricewaterhouseCoopers (PwC), is the Global Engagement Partner (GEP) for a large U.S. financial institution and about to take over this role for a much larger global financial institution. The GEP role is a critical one at PwC. GEPs have... View Details
Keywords: Experience and Expertise; Customer Relationship Management; Globalized Firms and Management; Managerial Roles; Consulting Industry
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  • 2011
  • Working Paper

From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

By: Anette Mikes
For two decades, risk management has been gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Taleb, 2007; Power, 2009). This paper asks whether the... View Details
Keywords: Forecasting and Prediction; Financial Crisis; Risk Management; Measurement and Metrics; Organizational Culture; Situation or Environment; Banking Industry
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  • 03 Oct 2011
  • Research & Ideas

Transforming Manufacturing Waste into Profit

It's been said that "one man's trash is another man's treasure." HBS Assistant Professor Deishin Lee, however, has taken that old adage a step further in her recent working paper Turning Waste into By-Product by showing how it's possible for companies to turn... View Details
Keywords: by Michael Blanding; Manufacturing
  • 07 Sep 2020
  • Research & Ideas

How to Help Small Businesses Survive COVID's Next Phase

services, Mills says, citing the experience of milliner Linda Pagan, owner of The Hat Shop in New York. “She decided to create these crazy videos and put them on Instagram, and they’ve taken off,” Mills... View Details
Keywords: by Danielle Kost; Food & Beverage; Service

    Beauty Imagined: A History of the Global Beauty Industry

    The global beauty business permeates our lives, influencing how we perceive ourselves and what it is to be beautiful. The brands and firms which have shaped this industry, such as Estée Lauder, Chanel, L'Oréal, and Shiseido, have imagined beauty for us.... View Details

    • Article

    From Counting Risk to Making Risk Count: Boundary-Work in Risk Management

    By: Anette Mikes
    For two decades, risk management has been gaining ground in banking. In light of the recent financial crisis, several commentators concluded that the continuing expansion of risk measurement is dysfunctional (Power, 2009; Taleb, 2007). This paper asks whether the... View Details
    Keywords: Risk Management; Banks and Banking; Financial Crisis; Expansion; Organizational Culture; Management Teams; Managerial Roles
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    • 25 Apr 2007
    • Research & Ideas

    Feeling Stuck? Getting Past Impasse

    Impasse means that we need to change our whole approach to a problem. Thoughts are always part and parcel of the feeling experience: thoughts of "I'm not doing something correctly, I'm not succeeding, I'm not View Details
    Keywords: by Martha Lagace
    • 20 Jan 2015
    • First Look

    First Look: January 20

    authors will examine these and other major events in which Henry Kissinger played leading roles in order to extract their most important insights into the principles and... View Details
    Keywords: Sean Silverthorne
    • 25 Jan 2022
    • Blog Post

    Feeling Seen: What to Say When Your Employees Are Not OK

    SANCTIONS IN ORDER TO TRY TO HELP SOMEONE WHO IS MAYBE GOING THROUGH A DIFFICULT TIME." Zlatev, who partnered with Justin Berg, an assistant professor at the Stanford Graduate School of Business, and former... View Details
    Keywords: All Industries
    • 15 Dec 2020
    • Research & Ideas

    The Unspoken Messages of COVID-19 Restrictions

    factor keeping people home. This hypothesis was tested when lockdown orders expired, and restaurants started reopening late spring. Sales nationally rebounded by 31 percent in May View Details
    Keywords: by Danielle Kost; Food & Beverage
    • 14 May 2007
    • Research & Ideas

    The Key to Managing Stars? Think Team

    between knowledge workers and, say, manual workers, is that knowledge workers own the means of production. That means they carry the knowledge, information, and skills in their heads and can View Details
    Keywords: by Martha Lagace
    • 30 May 2005
    • Research & Ideas

    Germany’s Pioneering Corporate Managers

    supervision. While Thyssen delegated tasks and expected managers to achieve certain objectives, Taylor's management principles had managers and workers run through a checklist of motions or functions to be... View Details
    Keywords: by Sean Silverthorne
    • 12 Nov 2021
    • Op-Ed

    Can Our Parenting Struggles Make Us Better Leaders?

    guide employees in their exercise of autonomy. I call this approach freedom within a framework. Two steps to authoritative leadership To become a more authoritative leader, I suggest taking two basic steps: Communicate a clear framework.... View Details
    Keywords: by Ranjay Gulati; Air Transportation
    • 08 Oct 2008
    • Research & Ideas

    Book Excerpt: A Sense of Urgency

    create the sense of urgency needed to perform better. An example. At a major European retailer, margins were shrinking year after year because fashionable boutiques were taking its top-of-the-line business, View Details
    Keywords: by John P. Kotter
    • 2015
    • Working Paper

    Moving to the Adjacent Possible: Discovering Paths for Export Diversification in Rwanda

    By: Ricardo Hausmann and Jasmina Chauvin
    How can Rwanda, which currently has one of the lowest levels of income and exports per capita in the world, grow and diversify its economy in presence of significant constraints? We analyze Rwanda's historical growth and trade performance and find that Rwanda's high... View Details
    Keywords: Export Diversification; Industrialization; Economic Complexity; International Trade; Rwanda; Diversification; Trade; Transportation; Developing Countries and Economies; Rwanda
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    • 18 Aug 2009
    • First Look

    First Look: August 18

    despite recent problems. On a more strategic level, he needed to recommend how to take the company's Sustainability Initiative to the next level and consider whether changes were needed to its organizational... View Details
    Keywords: Martha Lagace
    • 10 Feb 2021
    • Blog Post

    What You Can Do to Create an Anti-Racist Organization

    promotes one group having privilege and other folks being pushed away,” she said. To tackle these issues, we need to consider how to use our privilege, and be prepared to give up our privilege, in View Details

      Denial: Why Business Leaders Fail to Look Facts in the Face--And What to Do About It (March 2010)

      Denial -- the unconscious belief that a certain fact is too terrible to face and therefore cannot be true -- has torpedoed many good businesses and more than a few great ones. It turns challenges into crises, and dilemmas into catastrophes. It is one of the greatest... View Details

      • 11 May 2009
      • Research & Ideas

      The IT Leader’s Hero Quest

      Rising star Jim Barton has decidedly mixed feelings after being selected as the new chief information officer at the fictional IVK Corporation. On the one hand, he lacks an IT background; on the other, he's ambitious and up for a... View Details
      Keywords: by Martha Lagace
      • 31 Oct 2004
      • Research & Ideas

      Bypass Marketing: Are Docs Influenced?

      directly to consumers as we have come to know it was first advocated by the pharmaceutical industry in 1981. In 1983, the FDA requested a voluntary moratorium on such advertising in order to study its likely effects. The FDA lifted that... View Details
      Keywords: by Manda Salls