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  • All HBS Web  (2,641)
    • People  (2)
    • News  (1,075)
    • Research  (892)
    • Events  (8)
    • Multimedia  (18)
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Show Results For

  • All HBS Web  (2,641)
    • People  (2)
    • News  (1,075)
    • Research  (892)
    • Events  (8)
    • Multimedia  (18)
  • Faculty Publications  (374)
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  • 23 Jan 2012
  • Research & Ideas

Break Your Addiction to Service Heroes

In their new book, Uncommon Service: How to Win by Putting Customers at the Core of Your Business, coauthors Frances Frei and Anne Morriss maintain that it is possible for organizations to reduce costs while dramatically enhancing... View Details
Keywords: by Deborah Blagg; Service
  • 04 Dec 2012
  • First Look

First Look: December 4

director of all operations in Kibera, is leaving to go to graduate school. Rye Barcott, founder and president, has a new career and a growing family and can no longer play an active role in CFK's operations.... View Details
Keywords: Carmen Nobel
  • 12 Oct 2006
  • First Look

First Look: October 12, 2006

Boeing's e-Enabled Advantage Harvard Business School Case 807-011 Examines Boeing's new strategy of offering services to regain market dominance and help its struggling airline customers improve efficiency and profitability. Purchase this... View Details
Keywords: Sean Silverthorne
  • 25 Jan 2011
  • First Look

First Look: Jan. 25

adoption. The "extensive" margin refers to the timing of a country's adoption of a new technology; the "intensive" margin refers to how many units are adopted (for a given size economy). At the aggregate level, our... View Details
Keywords: Sean Silverthorne
  • 15 Sep 2011
  • Research & Ideas

High Ambition Leadership

What is welcome and all too rare? Leaders who care about building great institutions, not just profits. What sets these leaders apart in their practice and outlook? Harvard Business School's Michael Beer in his new book, Higher Ambition:... View Details
Keywords: by Martha Lagace
  • 19 Apr 2016
  • First Look

April 19, 2016

Guiding Principles into Action: Human Rights at Barrick Gold (A) In 2010, Human Rights Watch, a well-regarded international NGO, approached Barrick Gold asserting that members of the company’s security force at the Porgera Gold Mine in Papua View Details
Keywords: Sean Silverthorne
  • 03 Apr 2007
  • First Look

First Look: April 3, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407024 St. HOPE Academy: The Expansion Decision Harvard Business School Case 307-080 St. HOPE is faced with a decision concerning whether or not to expand from Sacramento to View Details
Keywords: Martha Lagace
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

  Working PapersProduct Development and Learning in Project Teams: The Challenges Are the Benefits Authors:Amy C. Edmondson and Ingrid M. Nembhard Abstract The value of teams in new product development (NPD) is undeniable. Both the... View Details
Keywords: Martha Lagace
  • 25 Sep 2006
  • Research & Ideas

How Software Platforms Revolutionize Business

You can't see them, but we've all used "software platforms" over the last few decades, whether they are embedded in the Windows operating system, a cell phone, or game machine. In a new book, the authors term software platforms... View Details
Keywords: by Sean Silverthorne; Video Game; Web Services
  • 15 Apr 2008
  • First Look

First Look: April 15, 2008

Montague Corporation: Unfolding the Future in Cycling Harvard Business School Case 808-087 Montague has developed a major innovation that creates a new sub-category in the bicycle industry: a full-sized, high-quality bicycle that folds.... View Details
Keywords: Martha Lagace
  • 20 Aug 2007
  • Research & Ideas

HBS Cases: Using Investor Relations Proactively

implementations." In this e-mail interview Miller discusses lessons learned with colleagues Vincent Dessain (HBS MBA '87) and Daniela Beyersdorfer of the Paris-based HBS Europe Research Center. Dessain, executive director of the... View Details
Keywords: by Martha Lagace; Energy; Utilities
  • 17 Apr 2022
  • Book

How to Avoid the 'Ethical Slide' That Leads Companies Astray

Harvard Business School visiting professor J. S. Nelson in her new book Business Ethics: What Everyone Needs to Know, which will be released on April 21. Nelson, a Villanova University law and business faculty member, co-wrote the book... View Details
Keywords: by Lane Lambert
  • 20 Jan 2010
  • First Look

First Look: Jan. 20

Abstract Often considered one of the major forces behind economic growth and development, the entrepreneurial firm can accelerate the speed of innovation and dissemination of new technologies, thus increasing a country's competitive edge... View Details
Keywords: Martha Lagace
  • 08 Aug 2005
  • Research & Ideas

Decision Rights: Who Gives the Green Light?

for executives there to absorb and react to it, reduced the company's ability to respond to bid requests on a timely basis. Alert to this change, a European rival added a 24-hour limit to its competing bids, forcing quick decisions from clients—and winning View Details
Keywords: by Peter Jacobs
  • 09 Nov 2006
  • Research & Ideas

Andy Grove: A Biographer’s Tale

Podcast with: Richard TedlowInterviewer: James AisnerRunning Time: 29 min., 09 sec.Transcript My name is Jim Aisner and I am Director of Media Relations at Harvard Business School. This is the first in a series of podcasts for the... View Details
Keywords: by Sean Silverthorne; Computer
  • 30 Jan 2018
  • First Look

January 30, 2018

flash sales industry was created using this idea as a cornerstone of its business strategy. In this paper, we identify and investigate a new reason why frequent assortment rotations can be valuable to a retailer, particularly for products... View Details
Keywords: Sean Silverthorne
  • Research Summary

Papers in progress

  • “The ‘Carbon Club’: Oil Companies, Climate Change & the Shaping of Public Policy”. Conspiracy theories abound, but the roles of the major oil companies in influencing public policy on climate change remain largely obscure. This... View Details
  • 10 Oct 2007
  • First Look

First Look: First Look: October 10

in-depth examination of new product development and launch strategies in the context of the music industry. Provides rich insights into how grassroots and mass-marketing approaches can facilitate new... View Details
Keywords: Martha Lagace
  • 11 Jan 2011
  • First Look

First Look: Jan. 11

painful, difficult journey. It's trial and error, endless effort, and slowly acquired personal insight. Many managers never complete the journey. At best, they just learn to get by. At worst, they become terrible bosses. This new book... View Details
Keywords: Sean Silverthorne
  • 07 Jul 2003
  • Research & Ideas

4+2 = Sustained Business Success

business wisdom as old school, we found ourselves wondering if they were right. For years we had watched new management ideas come and go, passionately embraced one year, abruptly abandoned the next. "What really works?" we... View Details
Keywords: by Nitin Nohria, William Joyce & Bruce Roberson
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