Knowledge Sharing - Publications - Faculty & Research

20 Dec 2022
Op-Ed

Employee Feedback: The Key to Retention During the Great Resignation

between advocacy and inquiry. The senior team advocates an organizational direction and then launches an inquiry into the organization’s strengths and its barriers to success. 3. Make sure the conversation is constructive. Keep the process by which lower levels View Details

Keywords: by Michael Beer

29 Sep 2022
Op-Ed

Inclusive Leadership Advice: Get Comfortable With the Uncomfortable

“yes, and” principle that lies at the heart of improv: “Yes, and we can fill it with poison before we offer it to the queen.” "Dissent is welcome, but only when there is shared respect and everyone feels they are on the same team." Some... View Details

Keywords: by Francesca Gino

22 Aug 2017
First Look

First Look at New Research and Ideas, August 23

average of $1,459 per salesperson—almost 20% more than they spend on workers in all other functions. Yet, when it comes to equipping sales teams with relevant knowledge and skills, the ROI of sales training is disappointing. Studies... View Details

Keywords: Sean Silverthorne

06 Feb 2020
Research & Ideas

What We Learned from Reading Jeff Bezos’ Patents

CEOs expand their knowledge of core businesses and technologies, allowing them greater insight into new advances that could eventually drive their companies' success. In turn, by using publicly available data sources, researchers and... View Details

Keywords: by Tricia Gregg and Boris Groysberg; Retail

Web

Our Values | About

Our Values Published October 23, 2023 Share via Facebook Share via LinkedIn Print Share via email Two weeks have passed since the horrific attack by Hamas on Israeli citizens.... View Details

02 Apr 2020
What Do You Think?

What Are Lessons for Leaders from This Black Swan Crisis?

public and private sectors learn from the events of the past few months? In the public realm, Sandeep Yadav concluded, “It is only by sharing resources globally that we can distribute the burden of fighting the next Black Swan.” The... View Details

Keywords: by James Heskett

29 Jan 2024
Research & Ideas

Do Disasters Rally Support for Climate Action? It's Complicated.

Environmental disasters like wildfires can ignite awareness of climate change and boost eco-friendly politicians’ careers. But do voters perceive a tradeoff between environmental policies and local economic growth? In Brazil, home to a majority of the Amazon tropical... View Details

Keywords: by Rachel Layne

Web

Faculty & Researchers - Managing the Future of Work

Manjari supports co-chairs William R. Kerr and Joseph B. Fuller on all project priorities. Her research efforts focus on location choices by global companies, the role of business in making cities and regions more competitive, shared... View Details

Web

Hiring at HBS: How Summer Interns Make an Impact at Emerson Collective - Recruiting

session to meet students and share details about the program. After applications close in February, students are selected to move through the interview process, which includes a behavioral interview and an industry View Details

21 Mar 2018
Research & Ideas

Why Artificial Intelligence Isn't a Sure Thing to Increase Productivity

bang for the buck from their new AI. Choudhury has spent his career researching human capital, looking inside companies such as Microsoft, Infosys, and McKinsey to analyze what makes knowledge workers most productive. A few years ago, he... View Details

Keywords: by Michael Blanding; Technology; Information

20 Jan 2014
Research & Ideas

Language Wars Divide Global Companies

US software market, the company's core marketing team, and to tech industry analysts. Power struggles were constant. Neeley says that the Indians, overall, in this study were less emotional because they didn't hold much power in the company. "They are younger,... View Details

Keywords: by Kim Girard

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

bonds; it’s visceral and experiential—a stark contrast with the absence of trust that exists in most organizations. At Warby Parker, Director of Social Innovation Jesse Sneath told me of a memorable story shared by one of its veteran... View Details

Keywords: by Ranjay Gulati

07 Aug 2007
First Look

First Look: August 7, 2007

between firm payout policy and tax incentives. Analysis of a panel of firms matched with the tax characteristics of the clients of their institutional shareholders indicates that "dividend-averse" institutions are significantly less likely to hold View Details

Keywords: Martha Lagace

10 Jan 2023
Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

recognize how the sum is greater than its parts. While each team member played a role in your efforts, it is almost always how the team worked together that led to where you are now. Schedule a couple hours to be together—ideally, face to face and out of the office or... View Details

Keywords: by Julia Austin

Web

Events - Business History

pm - 5:00 pm. Part of the 2025 Business History Seminar, "Rethinking Entrepreneurial History," co-organized by Geoffrey Jones and Christina Lubinski. Nov 3 03 Nov 2025 Business History Seminar Andrea Lluch (CONICET/Universidad de los Andes), "Global South: View Details

Web

Online Business Strategy Course | HBS Online

the Good Jobs Strategy 5 hrs Module 5 Mastering Productivity Explore why some companies are more productive than others, the power of economies of scale, and opportunities to share value with your suppliers. Highlights Fixed and Variable... View Details

April 2009 (Revised November 2012)
Case

Sermo, Inc.

By: Thomas R. Eisenmann and Lars Peter Christian Nielsen

Sermo operates the leading online professional network for physicians in the United States. Doctors use Sermo free of charge to post surveys regarding diagnostic and treatment concerns and to discuss these concerns, as well as challenges with managing their practices.... View Details

Keywords: Entrepreneurship; Health Care and Treatment; Knowledge Sharing; Two-Sided Platforms; Conflict and Resolution; Social and Collaborative Networks; United States

Citation

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08 Feb 2022
Research & Ideas

Silos That Work: How the Pandemic Changed the Way We Collaborate

previous studies have revealed that spontaneous in-person interactions, including classic “watercooler” conversations, can lead to better cross-departmental sharing of ideas, the increased siloing that comes with remote work may also have... View Details

Keywords: by Jay Fitzgerald

19 Dec 2022
Research & Ideas

What Motivates People to Give Generously—and Why We Sometimes Don't

capacity for generosity. In the following conversation with the HBS Alumni Bulletin, they share insights into the research on why we respond the way we do, when asked. Alumni Bulletin: You’ve both studied some of the reasons people don’t... View Details

Keywords: by Jen McFarland Flint, HBS Alumni Bulletin

27 Feb 2019
Research & Ideas

The Hidden Cost of a Product Recall

many types of innovation for the firms that experience them.” There’s also a second, less studied wave of damage, as competitors ramp up product development efforts to snap up displaced customers and solidify market share gains. This... View Details

Keywords: by Danielle Kost; Manufacturing; Consumer Products; Auto; Medical Devices & Supplies

Publications