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- Faculty Publications (174)
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- All HBS Web (732)
- Faculty Publications (174)
- 19 Apr 2016
- Blog Post
First Minutes are Critical in New-Employee Orientation
Wipro, a major business process outsourcing company based in Bangalore, India, that provides telephone and chat support for its global customers. Traditionally, Wipro's orientation for call center employees... View Details
Keywords: All Industries
- 22 May 2020
- In Practice
Post-COVID Health Care: More Screens, Less Red Tape?
employer-based insurance will return Amitabh Chandra: More demand for insurance exchanges Recessions and pandemics create job losses that highlight the problems of tying health insurance to employment.... View Details
Keywords: by Danielle Kost
- 01 Mar 2011
- First Look
First Look: March 1
and 90%. Executives can dramatically increase their odds of success, the authors argue, if they understand how to select targets, how much to pay for them, and whether and how... View Details
Keywords: Sean Silverthorne
- 08 Apr 2014
- First Look
First Look: April 8
Publications August 2013 Journal of Consumer Research Brand Tourists: How Non-Core Users Enhance the Brand Image by Eliciting Pride By: Bellezza, Silvia, and Anat Keinan Abstract—This research examines how core consumers of selective... View Details
Keywords: Sean Silverthorne
John R. Sculley
Leaving his position as CEO of Pepsi-Cola, Sculley’s first task as head of Apple involved cutting costs and cutting people, most notably, Apple’s founder View Details
Keywords: Computers & Electronics
- 13 Jul 2010
- First Look
First Look: July 13
Bernstein, Jyun-Cheng Wang, and Yi-Ling WeiHarvard Business School Case 610-096 Few CEOs successfully manage the evolution of their companies from OEM outsourcer to branded manufacturer to expert consumer... View Details
Keywords: Martha Lagace
- 06 Aug 2024
- Op-Ed
What the World Could Learn from America's Immigration Backlash—100 Years Ago
competition. At least in the historical US context, there’s no evidence to prove that argument. Our study with Long, Medici, and Qian finds that employment and the quality of the View Details
Keywords: by Marco Tabellini
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
on making them thoughtfully and deliberately, without remorse. Q: Could you talk a little about the four service "truths"? A: Frei: Companies that excel at service typically do a great job in four... View Details
- 24 May 2011
- First Look
First Look: May 24
in terms of price and cutting edge products. Should they outsource some of their production to Eastern Europe? Market their products to new customers like non-governmental... View Details
Keywords: Sean Silverthorne
- 13 Aug 2008
- Research & Ideas
The Inner Life of Leaders
did you draw on your background in psychoanalysis to approach contemporary characters and issues in leadership? Abraham Zaleznik: When I wrote my first book on the job of the foreman (1950), an observation... View Details
Keywords: by Martha Lagace
- 01 Jun 2004
- News
Massport, Back on Course
outsourcing for businesses. The Massachusetts Port Authority operates Logan International Airport, two regional airports in the Boston area, the Port of Boston, and the Tobin Memorial Bridge, which connects... View Details
- 11 Dec 2007
- First Look
First Look: December 11, 2007
managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case in... View Details
Keywords: Martha Lagace
- 08 Jul 2008
- First Look
First Look: July 8, 2008
factors in explaining the increased presence of NGOs in the last few decades: a trend towards more outsourcing of government services; new ventures by would-be not-for-profit "entrepreneurs"; and... View Details
Keywords: Martha Lagace
- 01 Mar 2008
- News
A World of Information at Your Fingertips
users and returning subscribers. The School recently upgraded eBaker by making it easier to use, cutting the price of OneSource by $50 a year, and making more databases... View Details
- 24 Jul 2013
- Op-Ed
Detroit Files for Bankruptcy: HBS Faculty Weigh In
Pundits and politicians point to the burden of pension, health, and union obligations on the cost side. True, but not it's not sufficient just to cut costs. The real game is... View Details
- 11 Nov 2014
- First Look
First Look: November 11
demonstrates that when employees can see their customers, the beneficiaries of their efforts, the quality and efficiency of the service they deliver can actually improve. Studies in food service show how revealing customers to employees... View Details
Keywords: Sean Silverthorne
- 10 Oct 2007
- First Look
First Look: First Look: October 10
continue to support Tolcher's first album, increase the stakes by financing a second album, or cut their losses and instead focus on other artists. At the same time, Octone had to evaluate a proposal from... View Details
Keywords: Martha Lagace
- 02 Jan 2001
- Research & Ideas
Can Japan Compete? [Part One]
where one applicant out of 10,000 got a job at MITI — to change their world view and do something different Change is starting to occur. Officials are quitting MITI and the... View Details
Keywords: by Martha Lagace & Hilah Geer
- 18 Mar 2001
- Research & Ideas
Want to Be an Entrepreneur? [Part I]
booming business. Their credibility translated into tangible benefits for the new entity: the ability to recruit personnel and to entice suppliers (vital for companies like Handspring, which outsources its... View Details
Keywords: by John S. Rosenberg
- 29 Jun 2015
- HBS Case
Consumer-centered Health Care Depends on Accessible Medical Records
"Carolinas Healthcare employs 120 staff working on data analytics, a big strategic investment but a major potential point of differentiation in the quest to both cut costs and improve patient... View Details