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  • Research Summary

Managing the Advantages and Tradeoffs of Collaborative Structures

By: Ethan S. Bernstein

To solve complex problems, organizations must both collect facts and use them to solve problems. In one study, my coauthors and I show that increased connectivity—measured as network... View Details

Keywords: Networks; Human Behavior; Performance; Virtual Work; Hybrid Work; Office Space; Workplace Design; Communication; Social and Collaborative Networks; Behavior; Organizational Design; Organizational Structure; Leadership; Management
  • Web

Finance - Faculty & Research

Information Technology ; AI and Machine Learning ; Analytics and Data Science ; Cybersecurity ; Digital Platforms ; Digital Transformation ; Information Management ; Information Infrastructure ; Technology... View Details
  • 01 Jun 2024
  • News

Quantum Leap

quantum computing are paying attention. In addition to BASF, Merck, and LG, the chip manufacturer NVIDIA, which produces the digital GPUs that power AI systems, is working with SEEQC to integrate the startup’s quantum chips into its View Details
Keywords: Alexander Gelfand; photographed by Chris Sorensen; quantum computing; innovation; leadership; Computer and Electronic Product Manufacturing; Manufacturing
  • 24 Jan 2005
  • Research & Ideas

Rethinking Activity-Based Costing

machine is available to work 40 hours per week, its practical full capacity is 32 to 35 hours per week. Typically, managers would allot a lower rate—say 80 percent—to people, allowing 20 percent of their time for breaks, arrival and... View Details
Keywords: by Robert S. Kaplan & Steven R. Anderson
  • 18 Oct 2022
  • Research & Ideas

When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions

algorithm perpetuates this. Another source of bias is incomplete or unrepresentative information. A famous example is facial recognition. If I use mostly photos of white men to train the machine to learn... View Details
Keywords: by Rachel Layne
  • December 2023 (Revised November 2024)
  • Case

Generative AI and the Future of Work

By: Christopher Stanton, Matt Higgins, Shira Aronson and Meg Shriber
Generative AI seemed poised to reshape the world of work, including the higher-wage, white-collar jobs typically pursued by MBA graduates. Informed by the latest research, this case explores generative AI's potential impacts on work, productivity, value creation, and... View Details
Keywords: AI; Future Of Work; Labor Market; AI and Machine Learning; Labor; Value Creation; Performance Productivity; Technology Industry; United States
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  • Web

Business History - Faculty & Research

in emerging markets. Multiple methodologies have been employed including coding and the application of machine learning to undertake facial and text analysis of CEM interviews. Keywords: Emerging Economies ;... View Details
  • Web

Business Fundamentals Course - CORe | HBS Online

represent a large multinational corporation or a small local business, we have a solution for your learning and development needs. Learn More Our Difference The Most Engaging, Interactive Way to Master... View Details
  • 2023
  • Book

Beyond AI: ChatGPT, Web3, and the Business Landscape of Tomorrow

By: Ken Huang, Yang Wang, Feng Zhu, Xi Chen and Chunxiao Xing
This book explores the transformative potential of ChatGPT, Web3, and their impact on productivity and various industries. It delves into Generative AI (GenAI) and its representative platform ChatGPT, their synergy with Web3, and how they can revolutionize business... View Details
Keywords: Generative Ai; AI and Machine Learning; Ethics; Technology Adoption
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  • 05 May 2022
  • HBS Case

College Degrees: The Job Requirement Companies Seek, but Don't Really Need

than 70 percent of Black, Latinx, and rural workers from landing jobs, even though they may have the actual skills to do the required work. Many companies rely on machine learning algorithms that... View Details
Keywords: by Jay Fitzgerald
  • Profile

Jean Luo

things and see how I liked entrepreneurship.” As early as November in her RC year, Jean began Outdoor Pass, an application that uses machine learning and social graphs to help users identify and participate... View Details
Keywords: Financial Services; Tech
  • 29 May 2018
  • First Look

New Research and Ideas, May 29, 2018

incorporate these advancements to improve the way the functions work, how to incorporate machine learning and artificial intelligence that de facto improve productivity and slash costs, and what he could do... View Details
Keywords: Dina Gerdeman
  • February 2018 (Revised October 2019)
  • Case

HubSpot and Motion AI: Chatbot-Enabled CRM

By: Jill Avery and Thomas Steenburgh
HubSpot, an inbound marketing, sales, and customer relationship management (CRM) software provider, announced that it had acquired Motion AI, a software platform that enabled companies to easily build and deploy chatbots, fueled by artificial intelligence, to interact... View Details
Keywords: CRM; Sales Management; Customer Service; Artificial Intelligence; B2B Vs. B2C; Business Marketing; SaaS; Marketing; Marketing Strategy; Brands and Branding; Customer Focus and Relationships; Sales; Salesforce Management; Technological Innovation; Applications and Software; Customer Relationship Management; AI and Machine Learning; Technology Industry; Service Industry; United States; North America
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  • November 2023
  • Article

Psychological Factors Underlying Attitudes toward AI Tools

By: Julian De Freitas, Stuti Agarwal, B. Schmitt and N. Haslam
What are the psychological factors driving attitudes toward AI tools, and how can resistance to AI systems be overcome when they are beneficial? In this perspective, we first organize the main sources of resistance into five main categories: opacity, emotionlessness,... View Details
Keywords: Policy; Self; AI and Machine Learning; Attitudes; Technology Adoption
Related
  • Web

Faculty & Researchers - Managing the Future of Work

wide array of questions about computing, communication, and Internet markets. Research Open Source Machine Learning at Google , Harvard Business School case, 2023. With Martin Wattenberg, Fernanda Viegas,... View Details
  • 06 Sep 2022
  • Research & Ideas

Does Hybrid Work Actually Work? Insights from 30,000 Emails

country’s nationwide COVID-19 lockdown. The researchers studied employee emails and attachments before and during a nine-week period using machine learning and textual analysis. They supplemented their email... View Details
Keywords: by Ben Rand
  • 16 Apr 2001
  • Research & Ideas

Breaking the Code of Change

strategy and to learn from actions taken about the effectiveness of changes made. Its focus is on the development of a high-commitment culture. Its means consist of high involvement, and consultants and incentives are relied on far less... View Details
Keywords: by Michael Beer & Nitin Nohria
  • 07 Jan 2019
  • Research & Ideas

The Better Way to Forecast the Future

for prediction and for forecasting something that is unknown.” The rise of big data and machine learning offers infinitely more fuel to churn out probability forecasts, which can serve as an entry point for... View Details
Keywords: by Roberta Holland; Air Transportation; Transportation
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

Developing Theory Using Machine Learning Methods By: Choudhury, Prithwiraj, Ryan Allen, and Michael G. Endres Abstract—We describe how to employ machine View Details
Keywords: Dina Gerdeman
  • 11 Dec 2007
  • First Look

First Look: December 11, 2007

do the neighbors annoy each other with their foreign policies, but they're also vying to dominate Asia. Moreover, the world's fastest-growing economies are archrivals for raw materials, technologies, capital, and overseas markets. Still, China and India are View Details
Keywords: Martha Lagace