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  • All HBS Web  (1,452)
    • People  (6)
    • News  (250)
    • Research  (650)
    • Events  (11)
    • Multimedia  (33)
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  • 22 Aug 2022
  • Research & Ideas

Can Amazon Remake Health Care?

At a time when health care providers have gone all in on telemedicine, Amazon, the world’s biggest online retailer, surprised Wall Street in late July when it announced it would acquire 1Life Healthcare Inc., which runs the... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Health
  • 07 Apr 2020
  • Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

time its parent company announced $100 million in product donations, including 200,000 face masks to New York City hospitals to help keep healthcare workers safe. Given the prevalence of fake news proliferating in social media, consumers... View Details
Keywords: by Jill Avery and Richard Edelman
  • 02 Nov 2021
  • Research & Ideas

Why COVID-19 Probably Killed More People Than We Realize

value freedom—they say, people have their own agency,” Rouen says. “Therefore, it’s their responsibility if they get sick or not, so governments have less fear of being blamed.” Healthcare woes linked with higher underreporting The... View Details
Keywords: by Michael Blanding
  • 23 Aug 2006
  • Op-Ed

The Real Wal-Mart Effect

retailer destroyed more jobs in 2005 than it created. Indeed, from low wages to limited healthcare coverage, the company has a number of employee-related issues to tackle, as well as many nonmarket ones. (Wal-Mart announced August 8 an... View Details
Keywords: by Pankaj Ghemawat & Ken A. Mark; Retail
  • 22 Nov 2004
  • Research & Ideas

Side Effects: The Case of Propecia

the wives or barbers of balding men? All these issues and more faced Tom Casola, who in 1997 was heading the Propecia marketing effort for the drug maker Merck & Co. The case was discussed by audience members at the 5th Annual Alumni View Details
Keywords: by Sean Silverthorne; Health; Pharmaceutical
  • 20 Dec 2017
  • Lessons from the Classroom

How to Design a Better Customer Experience

wonderful experience,” says Thomke. He included GE Healthcare as an example of a company making a customer experience turnaround in a recently released learning exercise Designing Transformational Customer Experiences. The exercise helps... View Details
Keywords: by Dina Gerdeman; Health; Entertainment & Recreation
  • April 2023
  • Article

Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession

By: Lucy Chen and J. Michael McWilliams
OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.

DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details
Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry
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Chen, Lucy, and J. Michael McWilliams. "Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession." JAMA Internal Medicine 183, no. 4 (April 2023): 350–359.
  • 10 Jan 2022
  • Research & Ideas

How to Get Companies to Make Investments That Benefit Everyone

company takes that create unintended consequences for others—can be good or bad. An example of a positive externality is reduced healthcare costs for everyone when employees are required to get COVID-19 vaccines. A negative externality... View Details
Keywords: by Lane Lambert
  • 26 Nov 2001
  • Research & Ideas

How Toyota Turns Workers Into Problem Solvers

Healthcare Initiative, with broad community support, with cooperation from the Centers for Disease Control, and with backing from the Robert Wood Johnson Foundation. Also, we've been testing these ideas with our students: Kent in the... View Details
Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto
  • 21 Feb 2005
  • Op-Ed

Is Business Management a Profession?

providing the public good of health for the general population. That the advocacy system in American jurisprudence or the structure of the healthcare market in the United States (with its convoluted system of both private and public... View Details
Keywords: by Rakesh Khurana, Nitin Nohria & Daniel Penrice
  • 09 Aug 2021
  • Research & Ideas

OneTen: Creating a New Pathway for Black Talent

society—from healthcare to homebuying. In the wake of Floyd's murder, five executives felt compelled to confront these disparities. They formed a new organization, OneTen, to confront two of the most profound inequities: access to... View Details
Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg
  • 04 Dec 2018
  • First Look

New Research and Ideas, December 4, 2018

of needed capital. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55334 2018 Handbook of Healthcare Analytics: Theoretical Minimum for Conducting 21st Century Research on Healthcare... View Details
Keywords: Dina Gerdeman
  • 04 Oct 2016
  • First Look

October 4, 2016

Implications of the Society for Assisted Reproductive Technology Embryo Transfer Guidelines: Healthcare Dollars Saved by Reducing Iatrogenic Triplets By: Lee, Malinda S., Brady T. Evans, Ariel Dora Stern, and Mark D. Hornstein... View Details
  • 24 Jul 2013
  • Op-Ed

Detroit Files for Bankruptcy: HBS Faculty Weigh In

take control of their own destinies by making focused, business-like investments. This approach can help keep dozens of other American cities from becoming the next Detroit. Helping With Healthcare By Senior Lecturer Robert Pozen When... View Details
Keywords: by John Macomber, Robert C. Pozen, Eric D. Werker & Benjamin Kennedy; Auto
  • 17 Dec 2001
  • Research & Ideas

Venture Capital: Hot Markets and Current Industry Trends

sleeves.—Jeff Fagnan Lisa L. Wiersma, Principal, Tribune Ventures, invests around core businesses or newspapers and television stations. Her firm, perhaps not too surprisingly, is particularly interested in ventures that are not driven by advertising revenues. View Details
Keywords: by Julia Hanna
  • 24 Jan 2005
  • Research & Ideas

Entrepreneurial Hospital Pioneers New Model

sectors," he said. Cases such as Shetty's inspire him in that regard, and in the coming year he would like to collaborate on research in the healthcare sector in India with doctoral students and also with David Bloom, a professor of... View Details
Keywords: by Martha Lagace; Health
  • 17 Nov 2003
  • Research & Ideas

The Business Case for Diabetes Disease Management

What should business people in particular know about the pros and cons of attempts to treat and control diabetes—or indeed other chronic diseases? That was the focus of a lively case-study discussion among some fifty participants led by HBS professor Nancy Beaulieu at... View Details
Keywords: by Martha Lagace; Health
  • 29 Mar 2016
  • First Look

March 29, 2016

healthcare—i.e., patient-centered outcomes achieved per healthcare dollar spent—can define quality and unify performance improvement goals with health outcomes of importance to patients across the entire cycle of care. We describe the... View Details
Keywords: Sean Silverthorne
  • 23 Jan 2008
  • First Look

First Look: January 23, 2008

led primarily by the State CIO. Being one of the first states to develop a statewide Roadmap, Arizona was being recognized as a national leader in the area of healthcare IT. While the CIO and his team had successfully initiated a... View Details
Keywords: Martha Lagace
  • 16 Jul 2014
  • HBS Case

Marketing Obamacare

It's safe to say that the rollout of the Affordable Care Act was not pretty. Plagued by technical problems on Healthcare.gov, and stymied by a lack of political support in around half of the 50 states, the federal healthcare exchange set... View Details
Keywords: by Michael Blanding; Health
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