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Show Results For
- All HBS Web
(1,451)
- People (6)
- News (250)
- Research (650)
- Events (11)
- Multimedia (33)
- Faculty Publications (508)
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- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
wonderful experience,” says Thomke. He included GE Healthcare as an example of a company making a customer experience turnaround in a recently released learning exercise Designing Transformational Customer Experiences. The exercise helps... View Details
- 02 Nov 2021
- Research & Ideas
Why COVID-19 Probably Killed More People Than We Realize
value freedom—they say, people have their own agency,” Rouen says. “Therefore, it’s their responsibility if they get sick or not, so governments have less fear of being blamed.” Healthcare woes linked with higher underreporting The... View Details
Keywords: by Michael Blanding
- 22 Nov 2004
- Research & Ideas
Side Effects: The Case of Propecia
the wives or barbers of balding men? All these issues and more faced Tom Casola, who in 1997 was heading the Propecia marketing effort for the drug maker Merck & Co. The case was discussed by audience members at the 5th Annual Alumni View Details
- April 2023
- Article
Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession
By: Lucy Chen and J. Michael McWilliams
OBJECTIVE To compare care for patients of primary care physicians (PCPs) who were former chiefs with care for patients of nonchief PCPs.
DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details
DESIGN, SETTING, AND PARTICIPANTS Using 2010 to 2018 Medicare Fee-For-Service Consumer Assessment of Healthcare... View Details
Keywords: Performance Evaluation; Forecasting and Prediction; Knowledge Use and Leverage; Competency and Skills; Surveys; Health Industry
Chen, Lucy, and J. Michael McWilliams. "Performance on Patient Experience Measures of Former Chief Medical Residents as Physician Exemplars Chosen by the Profession." JAMA Internal Medicine 183, no. 4 (April 2023): 350–359.
- 22 Aug 2022
- Research & Ideas
Can Amazon Remake Health Care?
At a time when health care providers have gone all in on telemedicine, Amazon, the world’s biggest online retailer, surprised Wall Street in late July when it announced it would acquire 1Life Healthcare Inc., which runs the... View Details
- 10 Jan 2022
- Research & Ideas
How to Get Companies to Make Investments That Benefit Everyone
company takes that create unintended consequences for others—can be good or bad. An example of a positive externality is reduced healthcare costs for everyone when employees are required to get COVID-19 vaccines. A negative externality... View Details
Keywords: by Lane Lambert
- 07 Apr 2020
- Research & Ideas
What Customers Need to Hear from You During the COVID Crisis
time its parent company announced $100 million in product donations, including 200,000 face masks to New York City hospitals to help keep healthcare workers safe. Given the prevalence of fake news proliferating in social media, consumers... View Details
Keywords: by Jill Avery and Richard Edelman
- 26 Nov 2001
- Research & Ideas
How Toyota Turns Workers Into Problem Solvers
Healthcare Initiative, with broad community support, with cooperation from the Centers for Disease Control, and with backing from the Robert Wood Johnson Foundation. Also, we've been testing these ideas with our students: Kent in the... View Details
- 23 Aug 2006
- Op-Ed
The Real Wal-Mart Effect
retailer destroyed more jobs in 2005 than it created. Indeed, from low wages to limited healthcare coverage, the company has a number of employee-related issues to tackle, as well as many nonmarket ones. (Wal-Mart announced August 8 an... View Details
- 21 Feb 2005
- Op-Ed
Is Business Management a Profession?
providing the public good of health for the general population. That the advocacy system in American jurisprudence or the structure of the healthcare market in the United States (with its convoluted system of both private and public... View Details
- 09 Aug 2021
- Research & Ideas
OneTen: Creating a New Pathway for Black Talent
society—from healthcare to homebuying. In the wake of Floyd's murder, five executives felt compelled to confront these disparities. They formed a new organization, OneTen, to confront two of the most profound inequities: access to... View Details
- 17 Nov 2003
- Research & Ideas
The Business Case for Diabetes Disease Management
What should business people in particular know about the pros and cons of attempts to treat and control diabetes—or indeed other chronic diseases? That was the focus of a lively case-study discussion among some fifty participants led by HBS professor Nancy Beaulieu at... View Details
- 16 Jul 2014
- HBS Case
Marketing Obamacare
It's safe to say that the rollout of the Affordable Care Act was not pretty. Plagued by technical problems on Healthcare.gov, and stymied by a lack of political support in around half of the 50 states, the federal healthcare exchange set... View Details
- 24 Jul 2013
- Op-Ed
Detroit Files for Bankruptcy: HBS Faculty Weigh In
take control of their own destinies by making focused, business-like investments. This approach can help keep dozens of other American cities from becoming the next Detroit. Helping With Healthcare By Senior Lecturer Robert Pozen When... View Details
- 09 Jun 2015
- First Look
First Look: June 9, 2015
School Case 515-052 Philips Healthcare: Marketing the HealthSuite Digital Platform In June 2014, leading healthcare and consumer technology company Royal Philips (Philips) announced its HealthSuite Digital Platform to house View Details
Keywords: Sean Silverthorne
- 25 Apr 2005
- Research & Ideas
New Learning at American Home Products
accounted for 13 percent. In the early 1980s American Home Products decided to enlarge its higher-value-added healthcare business by attaching medical equipment to its portfolio and by divesting itself of the lower-margin non-healthcare... View Details
- 07 Aug 2018
- First Look
New Research and Ideas, August 8, 2018
https://www.hbs.edu/faculty/Pages/item.aspx?num=53835 July–August 2018 Journal of Healthcare Management Using Time-Driven Activity-Based Costing to Model the Costs of Various Process-Improvement Strategies in Acute Pain Management By:... View Details
Keywords: by Sean Silverthorne
- 13 Jun 2017
- First Look
First Look at New Research and Ideas, June 13
religious employer allow his employees access to contraceptives or break with healthcare legislation? People and organizations of faith often face moral decisions that have significant consequences. Research in psychology found that... View Details
Keywords: Sean Silverthorne
- 05 Jul 2006
- First Look
First Look: July 5, 2006
MaterialsAncora: A Private University in the Health Care of the Poor 306-088 Project Ancora signals the entry of the private sector into primary healthcare for Chile's poor. On a commercial basis, it seeks to deliver a more effective,... View Details
Keywords: Sean Silverthorne
- 18 Apr 2017
- First Look
First Look at New Ideas, April 18
https://cb.hbsp.harvard.edu/cbmp/product/717430-PDF-ENG Harvard Business School Case 814-033 A Note on Healthcare IT and Applications to the Healthcare Industry This note provides an overview of three key... View Details
Keywords: by Sean Silverthorne