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- All HBS Web
(1,649)
- People (2)
- News (424)
- Research (820)
- Events (3)
- Multimedia (32)
- Faculty Publications (460)
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- January 2021 (Revised April 2022)
- Case
Best Buy's Corie Barry: Confronting the COVID-19 Pandemic
By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
George, William W., and Amram Migdal. "Best Buy's Corie Barry: Confronting the COVID-19 Pandemic." Harvard Business School Case 321-073, January 2021. (Revised April 2022.)
- 06 Sep 2004
- Research & Ideas
The Innovator’s Battle Plan
them to earn premium prices by reaching undershot customers. They view flight as a positive development. When there are large groups of undershot customers in the higher tiers of a market, incumbents can... View Details
- 07 Mar 2022
- Research & Ideas
Effective Leaders Share the Spotlight with Their Teams
create an inclusive culture for employees so that they have the psychological safety to be motivated to contribute to the company.” Zou... View Details
Keywords: by Pamela Reynolds
- 07 May 2014
- What Do You Think?
How Should Wealth Be Redistributed?
down the top" with capital reform. Can we devise a way that doesn't involve taxes? This might include sanctions on the flight of capital to tax havens. Or should we do something View Details
Keywords: by James Heskett
- 02 Mar 2009
- Research & Ideas
When Goal Setting Goes Bad
Presented with a goal to build a car "under 2,000 pounds and under $2,000" by 1970, employees overlooked safety testing and designed a car where the gas tank was vulnerable to... View Details
Keywords: by Sean Silverthorne
- 15 Dec 2021
- Research & Ideas
The 10 Most Popular Articles of 2021
if employees have the psychological safety to reflect on these close calls, says research by Amy C. Edmondson, Olivia Jung, and colleagues. 5. How a Company Made Employees So Miserable, They Killed... View Details
Keywords: by Danielle Kost
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
relationships with the right people. This crisis presents an opportunity for the CEO to communicate to all employees, including new hires, that the company cares about them and is prioritizing their health... View Details
Keywords: by Boris Groysberg
- 07 Feb 2019
- Book
How Big Companies Can Outrun Disruption
“Larger companies are rarely seen as fountains of innovation,” says Harvard Business School professor Gary Pisano. Yet scale, if properly exploited, can still be an engine for transformation. In his new book Creative Construction: The DNA of Sustained Innovation, he... View Details
Keywords: by Martha Lagace
- 27 Nov 2000
- Research & Ideas
The Dynamics of Standing Still: Firestone Tire & Rubber and the Radial Revolution
rest of the tire.18 Although other companies also experienced quality problems with their radials, Firestones' were the most severe, and the company came under heavy pressure from consumer groups and the National Highway Safety... View Details
- 11 Jun 2019
- Working Paper Summaries
Throwing the Baby Out with the Drinking Water: Unintended Consequences of Arsenic Mitigation Efforts in Bangladesh
- 2007
- Working Paper
What Have We Learned From Market Design?
By: Alvin E. Roth
This essay discusses some things we have learned about markets, in the process of designing marketplaces to fix market failures. To work well, marketplaces have to provide thickness, i.e. they need to attract a large enough proportion of the potential participants in... View Details
Roth, Alvin E. "What Have We Learned From Market Design?" NBER Working Paper Series, No. 13530, October 2007.
- October 2010
- Supplement
Toyota Recalls (C): Bumpy Road Ahead
By: John A. Quelch, Carin-Isabel Knoop and Ryan Johnson
Between February and July 2010, Toyota sales recover thanks to the use of extensive PR and sales incentives. Yet recalls continue. Can Toyota stem the tide and correct its organizational flaws to address the underlying issues? View Details
Quelch, John A., Carin-Isabel Knoop, and Ryan Johnson. "Toyota Recalls (C): Bumpy Road Ahead." Harvard Business School Supplement 511-042, October 2010.
- January 1991
- Supplement
Suzuki Samurai, Supplement
By: John A. Quelch
A condensed version of Suzuki Samurai: The Rollover Crisis. Suzuki management must plan a response to a Consumers Union demand for a recall of the Samurai on grounds of its unacceptable propensity to roll over. View Details
Quelch, John A. "Suzuki Samurai, Supplement." Harvard Business School Supplement 591-040, January 1991.
- 2022
- Working Paper
The Lifesaving Benefits of Convenient Infrastructure: Quantifying the Mortality Impact of Abandoning Shallow Tubewells Contaminated by Arsenic in Bangladesh
By: Nina Buchmann, Erica Field, Rachel Glennerster and Reshmaan Hussam
We document the consequences of a public health campaign which led to the sudden abandonment of local water infrastructure by one-fifth of Bangladesh’s population. Households who experienced quasi-randomly distributed arsenic contamination, and thus were likely to... View Details
Keywords: Child Mortality; Arsenic; Unintended Consequences; Health Disorders; Safety; Outcome or Result; Bangladesh
Buchmann, Nina, Erica Field, Rachel Glennerster, and Reshmaan Hussam. "The Lifesaving Benefits of Convenient Infrastructure: Quantifying the Mortality Impact of Abandoning Shallow Tubewells Contaminated by Arsenic in Bangladesh." Working Paper, September 2022.
- Article
The Rise of Synthetic Colors in the American Food Industry, 1870–1940
By: Ai Hisano
This article examines how, starting in the 1870s, food manufacturers in the United States began to use standardized color, achieved by synthetic dyes, as part of their marketing strategies. The emergence of the synthetic dye industry paralleled the growth of mass... View Details
Keywords: Safety; Food; Health; Brands and Branding; Manufacturing Industry; Food and Beverage Industry; United States
Hisano, Ai. "The Rise of Synthetic Colors in the American Food Industry, 1870–1940." Special Issue on Food and Agriculture. Business History Review 90, no. 3 (October 2016): 483–504.
- March 2015
- Teaching Note
Cynthia Carroll at Anglo American (A), (B), and (C)
By: Gautam Mukunda
This is a teaching note for the Cynthia Carroll at Anglo American case. It describes how to teach the case to demonstrate theories of leading change and Leader Filtration Theory. The case is a dramatic story of organizational transformation as Carroll attempts to... View Details
- 07 Oct 2014
- First Look
First Look: October 7
much more welcoming attitude, given we found that inspections by Cal/OSHA, California's health and safety regulator, led to substantial reductions in injuries and workers' compensation costs. Publisher's... View Details
Keywords: Sean Silverthorne
- March 1980 (Revised September 1982)
- Case
Parker Brothers (B)
Describes the recall program designed by Parker Brothers following the death of two children, which may have been related to a new product. View Details
Cady, John F. "Parker Brothers (B)." Harvard Business School Case 580-086, March 1980. (Revised September 1982.)
- June 2008
- Case
Mattel's Long Hot Summer
In the summer of 2007, Mattel performed three major recalls of toys, mostly due to lead paint and other manufacturing issues in China. This case examines specifically how those recalls were perceived by consumers, and responded to by Mattel, as well as what effect they... View Details
Keywords: Safety; Quality; Production; Price; Manufacturing Industry; Consumer Products Industry; China
Wei-Skillern, Jane, Sonia Marciano, and Barbara Passy. "Mattel's Long Hot Summer." Harvard Business School Case 308-129, June 2008.
- June 2013
- Article
What Is Privacy Worth?
By: Alessandro Acquisti, Leslie K. John and George Loewenstein
Understanding the value that individuals assign to the protection of their personal data is of great importance for business, law, and public policy. We use a field experiment informed by behavioral economics and decision research to investigate individual privacy... View Details
Acquisti, Alessandro, Leslie K. John, and George Loewenstein. "What Is Privacy Worth?" Journal of Legal Studies 42, no. 2 (June 2013): 249–274.