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- All HBS Web (690)
- Faculty Publications (176)
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- 22 Apr 2014
- First Look
First Look: April 22
happy or saving the environment). Moreover, mediation analyses revealed that this effect was driven by differences in the size of the gap between participants' expectations and reality. Compared to those who pursued an abstractly framed... View Details
Keywords: Sean Silverthorne
- 09 Dec 2014
- First Look
First Look: December 9
experiment and their interactions can make it difficult to determine cause-and-effect relationships. Choosing the right sample size is important. How can we ensure reliable results? Randomized field trials, "blind" tests, and... View Details
Keywords: Sean Silverthorne
- 12 Jul 2016
- First Look
July 12, 2016
is associated with a 3.8% decline in new firm births. The effect is similar in size and significance when aggregating to the household level and when including a standard battery of covariates. The... View Details
Keywords: Sean Silverthorne
- 25 Mar 2001
- Research & Ideas
Who Wants to Be an Entrepreneur? [Part II]
customers' college-savings accounts. Firms like Salomon Smith Barney that manage these new so-called "529" savings plans would invest the rebates and maintain records showing enrolled families how much they had earned toward... View Details
Keywords: by John S. Rosenberg
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
policies or engage in misconduct that harms the company’s reputation or finances,“ she notes. 8. Do we understand what rights victims of harassment have today? A huge firm with an internationally recognized name and publicly traded... View Details
- 17 Apr 2007
- First Look
First Look: April 17, 2007
that, although misaligned economic incentives can play a role in explaining misalignment of planning behaviors, there is another important issue to consider: in our setting, the key factor that determines whether two functions or firms... View Details
Keywords: Martha Lagace
- 15 Sep 2009
- First Look
First Look: September 15
available at positive prices. We characterize the size of the p2p network as a function of the firm's pricing strategy and show that the firm may be better off setting high prices, allowing the network to... View Details
Keywords: Martha Lagace
- 28 Aug 2014
- Op-Ed
Government Can Do More to Unfreeze Small Business Credit
second piece of legislation, the Small Business Jobs Act (SBJA), temporarily continued the increased guarantees and fee waivers, and permanently increased SBA loan size limits from $2 million up to $5 million; the maximum microloan grew... View Details
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
presence of iTunes has a negative impact on the size of p2p networks resulting in reduced congestion and more efficient file sharing. Better functioning p2p networks, in turn, result in more content exchange, affecting positively iPod... View Details
- 03 Apr 2007
- First Look
First Look: April 3, 2007
environment is much less rich than in other countries/sectors and in which managers are concerned about measuring the effectiveness of their commercial actions. Among the most immediate decisions they need to make is the size of the... View Details
Keywords: Martha Lagace
- 19 Dec 2005
- Research & Ideas
The Regional Slice of Your Global Strategy
the United States as part of its own self-contained region. Regional strategies can take a long time to implement. Leading-edge companies are starting to grapple with these definitional issues. For example, firms in sectors as diverse as... View Details
Keywords: by Pankaj Ghemawat
- 17 May 2010
- Research & Ideas
What Brazil Teaches About Investor Protection
size of stock markets across countries and on the ownership structure of railways and other companies in France. In one of his books he argues that France was the largest "financial democracy" in the world, because of the large... View Details
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
an affiliate program manager might be paid a modest salary plus 10 percent of year- over- year growth in the size of the affiliate program. But consider the incentives of someone paid in that way. If there is fraud in the affiliate... View Details
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
of Soviet times were abandoned—and with them the schools, hospitals, and infrastructure that had been built and sustained by large Soviet subsidies. Western economists urged the Kazakh government to break up the collectives into privately owned farms of 200 hectares... View Details
Keywords: by George C. Lodge
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the firm... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the customer... View Details
Keywords: Sean Silverthorne
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 29 Mar 2016
- First Look
March 29, 2016
following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby View Details
Keywords: Sean Silverthorne