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- All HBS Web (688)
- Faculty Publications (176)
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- 07 Aug 2019
- Research & Ideas
Big Infrastructure May Not Always Produce Big Benefits
like, given the size of the bets they’re making. The second and academic interest is that we learn much more from a developing country than a developed one. Roads, railroads, and harbors in the United States, for example, were all built... View Details
- 03 Feb 2016
- Research & Ideas
The State of Customer Service Leadership
leaders must have are similar to those that are important for all general managers—effective communication, the analytic ability to size up a situation quickly, skills of reflection and concentration, and the ability to inspire others and... View Details
- 23 Jun 2016
- Op-Ed
Brexit: Should Britain Stay or Go?
that the rest of the countries in the EU are Britain’s largest market – countries to which it needs unimpeded access. Foreign firms and banks invest in Britain because it is a business-friendly platform for accessing that wider market.... View Details
Keywords: by Geoffrey G. Jones & Dante Roscini
- 09 Sep 2024
- HBS Case
McDonald’s and the Post #MeToo Rules of Sex in the Workplace
policies or engage in misconduct that harms the company’s reputation or finances,“ she notes. 8. Do we understand what rights victims of harassment have today? A huge firm with an internationally recognized name and publicly traded... View Details
- 15 Feb 2017
- Op-Ed
What Africa Can Teach the United States About Funding Infrastructure Projects
conditions in the world today: the declining capabilities of government, the massive size and increasing sophistication of the global financial markets, and the impacts of new technologies that leapfrog large centralized projects and put... View Details
- 02 Aug 2016
- First Look
August 2, 2016
the optimal capital requirement is around 20%. Download working paper: https://www.hbs.edu/faculty/Pages/item.aspx?num=51305 The Empirical Economics of Online Attention By: Boik, Andre, Shane Greenstein, and Jeffrey Prince Abstract—In several markets, View Details
Keywords: Sean Silverthorne
- 16 Apr 2007
- Research & Ideas
Delivering the Digital Goods: iTunes vs. Peer-to-Peer
presence of iTunes has a negative impact on the size of p2p networks resulting in reduced congestion and more efficient file sharing. Better functioning p2p networks, in turn, result in more content exchange, affecting positively iPod... View Details
- 03 Apr 2007
- First Look
First Look: April 3, 2007
environment is much less rich than in other countries/sectors and in which managers are concerned about measuring the effectiveness of their commercial actions. Among the most immediate decisions they need to make is the size of the... View Details
Keywords: Martha Lagace
- 25 Oct 2004
- Research & Ideas
Planning for Surprises
The train wreck that was Enron's collapse is only one big, blatant example of how some disasters catch us unawares—but shouldn't. In fact, according to Max H. Bazerman and Michael D. Watkins, many surprises in all types and sizes of... View Details
Keywords: by Martha Lagace
- 07 Oct 2008
- First Look
First Look: October 7, 2008
industry as "unconcentrated." We find mixed support for the hypotheses that the ranks of mid-sized agencies were depleted by ongoing waves of mergers and acquisitions and resulted in a polarized size structure. The View Details
Keywords: Martha Lagace
- 29 Mar 2016
- First Look
March 29, 2016
following increased service quality (price) competition only when the incumbent offers high (low) quality service relative to existing competitors in a local market. We provide evidence that these results are due to a sorting effect, whereby View Details
Keywords: Sean Silverthorne
- 29 Sep 2009
- First Look
First Look: September 29
Working PapersLocal Dividend Clienteles Authors:Bo Becker, Zoran Ivkovich, and Scott WeisbennerNBER Working Paper Series, No. 15175, July 2009 Abstract We exploit demographic variation to identify the effect of dividend demand on firm... View Details
Keywords: Martha Lagace
- 23 Dec 2002
- Research & Ideas
Partnering and the Balanced Scorecard
assets, including customer relationships; innovative products and services; high-quality and responsive operating processes; skills and knowledge of the workforce; the information technology that supports the workforce and links the firm... View Details
Keywords: by Robert S. Kaplan & David P. Norton
- 24 Mar 2008
- Research & Ideas
Reducing Risk with Online Advertising
an affiliate program manager might be paid a modest salary plus 10 percent of year- over- year growth in the size of the affiliate program. But consider the incentives of someone paid in that way. If there is fraud in the affiliate... View Details
- 12 Aug 2002
- Op-Ed
Using Big Business to Fight Poverty
of Soviet times were abandoned—and with them the schools, hospitals, and infrastructure that had been built and sustained by large Soviet subsidies. Western economists urged the Kazakh government to break up the collectives into privately owned farms of 200 hectares... View Details
Keywords: by George C. Lodge
- 10 Apr 2018
- First Look
First Look at New Research, April 10, 2018
customer value, and the transformation of the stores of offline-first retailers from fulfillment-dominant centers into experience-dominant centers, which simultaneously reduce store size and inventory while improving the customer... View Details
Keywords: Sean Silverthorne
- 12 Feb 2008
- First Look
First Look: February 12, 2007
and French size and value portfolios, the market portfolio, bond portfolios, and the entire cross-section of stocks. Download the paper: http://www.hbs.edu/research/pdf/08-060.pdf Testing a Purportedly More Learnable Auction Mechanism... View Details
Keywords: Martha Lagace
- 17 Sep 2001
- Research & Ideas
Why E-commerce Didn’t Die With the Fall of Webvan
centralized fulfillment center instead of selling from a large number of decentralized pharmacies, and then encourage those people—essentially by cutting the size of their co-pay—to place their orders by phone, renew their prescriptions... View Details
- 20 Aug 2013
- First Look
First Look: August 20
evidence. In our model, firms over-extrapolate exogenous demand shocks and partially neglect the endogenous investment responses of their competitors. Formal estimation of the model confirms that both types of expectational errors are... View Details
Keywords: Anna Secino