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  • Web

V.G. Narayanan | About

research focuses on management accounting with an interest in performance evaluation and incentives. He uses field experiments to understand how firms can use incentives and performance feedback to improve performance. VG is studying how... View Details
  • 14 Jun 2011
  • First Look

First Look: June 14

Publication:,em>Harvard Business Review 89, no. 6 (June 2011) Abstract The bottom of the economic pyramid is a risky place for business, but decent profits can be made there if companies link their financial success with their... View Details
Keywords: Sean Silverthorne
  • 31 Jan 2018
  • Research & Ideas

American Idle: Workers Spend Too Much Time Waiting for Something to Do

Reading: Why Productivity Suffers When Employees Are Allowed to Schedule Their Own Tasks Hiding From Managers Can Increase Your Productivity The Task and Temporal Microstructure of Productivity: Evidence from Japanese Financial Services... View Details
Keywords: by Michael Blanding
  • 22 Apr 2002
  • Research & Ideas

Does Spirituality Drive Success?

financially fulfilling (for a while), but Schwartz found he was dissatisfied with his own success. He set out to discover the "primary values" in his life, which he said include humility, service, health, and authenticity. He's... View Details
Keywords: by Martha Lagace, Sean Silverthorne & Wendy Guild
  • 06 Aug 2013
  • First Look

First Look: August 6

http://www.cengage.com/aushed/instructor.do?disciplinenumber=1028&product_isbn=9781133626701&courseid=MN05&codeid=2A3A&sortBy=copyrightYear&sortByShow=all August 2013 Journal of Financial Economics Accountability of... View Details
Keywords: Anna Secino
  • 15 Feb 2008
  • Working Paper Summaries

Embracing Commitment and Performance: CEOs and Practices Used to Manage Paradox

Keywords: by Tobias Fredberg, Michael Beer, Russell Eisenstat, Nathaniel Foote & Flemming Norrgren
  • 06 Jun 2007
  • Research & Ideas

Behavioral Finance—Benefiting from Irrational Investors

Least Resistance," a paper forthcoming in the Journal of Financial Economics, the authors argue that this sort of passive behavior can have a significant effect on how companies make strategic financing decisions. It all fits under... View Details
Keywords: by Julia Hanna
  • 24 Jan 2018
  • Research & Ideas

How to Get People Addicted to a Good Habit

another group was not told that soap use would be tracked.  The incentive experiment “tried to price a household’s value of handwashing and forward-looking behavior,” Hussam says—in other words, whether View Details
Keywords: by Carmen Nobel
  • 30 Mar 2010
  • First Look

First Look: March 30

Authors:Felix Oberholzer-Gee and Koleman Strumpf Publication:NBER Innovation Policy & the Economy (MIT Press) 10 (2010) An abstract is unavailable at this time. Book: http://www.nber.org/books/lern09-1   Working PapersInternational View Details
Keywords: Sean Silverthorne
  • 2003
  • Conference Paper

Follow the Money: What Really Drives Technology Innovation in Construction

By: John D. Macomber
Technology enthusiasts, academics, and software companies remain concerned about the slow pace of innovation in the construction industry. Tools are widely available that seem to provide eminently sensible and clearly apparent improvement to the process of design and... View Details
Keywords: Buildings and Facilities; Technological Innovation; Construction; Design; Performance Improvement; Motivation and Incentives; Knowledge Management; Adoption; Business Model; Capital Structure; Supply Chain
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  • June 1997 (Revised May 1998)
  • Case

Mobil USM&R (A1)

By: Robert S. Kaplan
First of a two-part case on the development and use of a Balanced Scorecard (BSC) at Mobil's US Marketing and Refining Division. Split from the original (A) case to give students an opportunity to suggest objectives and measures for the division's initial BSC, without... View Details
Keywords: Balanced Scorecard; Measurement and Metrics; Restructuring; Corporate Strategy; Organizational Change and Adaptation; Growth and Development Strategy; Management Teams; Marketing Strategy; Motivation and Incentives; Mining Industry; Energy Industry; United States
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  • 17 Sep 2013
  • First Look

First Look: September 17

In some cases, people can spare themselves the trouble of deliberation and instead "decide by mind wandering" yet experience no decrease in satisfaction. September 2013 Review of Financial Studies Expectations of Returns and... View Details
Keywords: Sean Silverthorne
  • 06 Jul 2020
  • Research & Ideas

The Right Way to Manage Customer Churn for Maximum Profit

offering them incentives or deals to stay before they leave. “Focusing on retaining higher-spending customers, even if they aren’t as likely to leave, can increase the total profit a company can reap.” As Gupta describes in Managing Churn... View Details
Keywords: by Michael Blanding; Financial Services; Financial Services; Financial Services
  • 15 Dec 2009
  • First Look

First Look: Dec. 15, 2009

Publication:Review of Financial Studies 22, no. 10 (2009): 4129-4156 Abstract Many investors purchase their mutual funds through intermediated channels, engaging and paying brokers or financial advisors for... View Details
Keywords: Martha Lagace
  • 27 Jun 2011
  • Research & Ideas

Recovering from the Need to Achieve

were becoming more demanding as their financial woes mounted. They seemed to be more aggressive in their demands for not only lower rates but more attention for less money. They also seemed much more willing to challenge everything Jeff... View Details
Keywords: by Kim Girard
  • 11 Aug 2009
  • First Look

First Look: August 11, 2009

from 3% to 15% as a fraction of government budget without negatively affecting publication quality and quantity. This follows incentive policy change and leadership change at labs, an event whose timing is plausibly exogenous being... View Details
Keywords: Martha Lagace
  • 20 Aug 2008
  • Op-Ed

The Time is Right for Creative Capitalism

employment patterns, market share, business investment, and most prominently, stock market performance. Given Gates's achievements, it is interesting that he is throwing down a gauntlet to have global capitalism direct itself toward social contribution as well as View Details
Keywords: by Nancy Koehn
  • April 2019 (Revised December 2021)
  • Case

Sears: The Demise of an American Icon

By: Kristin Mugford and Sarah L. Abbott
In 2019, ESL Investments’ $5.2 billion offer to purchase Sears Holdings out of Chapter 11 bankruptcy, was accepted, despite opposition from the company's unsecured creditors and other parties. ESL, which was led by Eddie Lampert, had acquired a stake in Sears following... View Details
Keywords: Bankruptcy; Reorganization; Bonds; Restructuring; Business Divisions; Transformation; Fairness; Borrowing and Debt; Credit; Insolvency and Bankruptcy; Corporate Governance; Motivation and Incentives; Retail Industry; United States
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  • 13 Feb 2006
  • Research & Ideas

When Gender Changes the Negotiation

The last few months have been trying for Maureen Park, the managing director of a small portfolio management firm. The firm's parent company, a large financial services concern, was performing below forecasts, and morale among Park's... View Details
Keywords: by Dina W. Pradel, Hannah Riley Bowles & Kathleen L. McGinn
  • 30 Oct 2018
  • First Look

New Research and Ideas, October 30, 2018

https://www.hbs.edu/faculty/Pages/item.aspx?num=55179 When Harry Fired Sally: The Double Standard in Punishing Misconduct By: Egan, Mark, Gregor Matvos, and Amit Seru Abstract—We examine gender differences in misconduct punishment in the View Details
Keywords: Dina Gerdeman