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- All HBS Web
(1,516)
- People (3)
- News (299)
- Research (793)
- Events (7)
- Multimedia (8)
- Faculty Publications (212)
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- 14 Apr 2022
- Op-Ed
Let’s Move Forward from COVID—Without Forgetting What We’ve Learned
reevaluate. Maintaining culture change requires measurement. Leaders should constantly reassess their progress by collecting feedback from a random representative sample at random intervals. The culture of continuous improvement is a... View Details
Keywords: by Hise O. Gibson and MaShon Wilson
- 04 Oct 2021
- What Do You Think?
How Do We Make Sure the Right People End Up with Power in Organizations?
Giroux, 1968) for the reference to Ken Kesey. Your feedback to last month’s column Can We Train for Trust? The sense of the discussion of this issue was that, while trust may be a combination of nature and nurture, to some degree it is... View Details
Keywords: by James Heskett
- 26 Jul 2022
- Research & Ideas
Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews
Misconduct? How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Identify Great Customers from Their First Purchase Related reading from the Working Knowledge Archives The Yelp Factor: Are Consumer Reviews Good for Business? View Details
- 03 May 2022
- Research & Ideas
Desperate for Talent? Consider Advancing Your Own Employees First
Job openings in the United States continue to hover at record high levels, exacerbated by the Great Resignation and a sputtering emergence from the pandemic. Competition remains fierce among companies struggling to find qualified workers. Yet many employers,... View Details
Keywords: by Rachel Layne
- 09 May 2023
- Research & Ideas
Where to Find Remote Work Now: 250 Million Job Postings Paint a Complex Picture
Road, Most Commuters Text and Email While Driving What Companies Want Most in a CEO: A Good Listener Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/Oscar Gutierrez Zozulia View Details
Keywords: by Rachel Layne
- 16 Dec 2022
- Research & Ideas
Why Technology Alone Can't Solve AI's Bias Problem
other strategies to achieve a better solution in the end.” You Might Also Like: When Bias Creeps into AI, Managers Can Stop It by Asking the Right Questions White Airbnb Hosts Earn More. Can AI Shrink the Racial Gap? When Design Enables Discrimination: Learning from... View Details
- 25 Oct 2022
- Research & Ideas
Is Baseball Ready to Compete for the Next Generation of Fans?
originally appeared in the Harvard Gazette. You Might Also Like: Team Success Starts with the Individual—and with Love What Actually Draws Sports Fans to Games? It's Not Star Athletes. Lessons from the NFL: Virtual Hiring, Leadership, Building Teams and COVID-19 View Details
- 21 Feb 2023
- Research & Ideas
Are Your Employees Passing Up Incentives? Try Promoting the Programs More
Might Also Like: Latest Isn’t Always Greatest: Why Product Updates Capture Consumers Giving Back: Consumers Care More About How Companies Donate Than How Much A Penny for Your Thoughts? For Big-Picture Ideas, the Right Pay Structure Matters View Details
Keywords: by Scott Van Voorhis
- 17 Oct 2022
- Research & Ideas
Why Quiet Quitters Need More Than Money to Re-Engage
workers are more prone to feeling this way than others. Some high achievers, for instance, flail about in feedback voids that make them doubt their worth. The essay cites an employee who was waiting for six months for a review from his... View Details
Keywords: by Michael Blanding
- 21 Oct 2015
- Research & Ideas
How to Predict if a New Business Idea is Any Good
works, where there are usually a small number of partners in a group that all specialize in one industry.” It may be more important for entrepreneurs to quickly develop a prototype for a minimum viable product and get early feedback from... View Details
- 08 May 2023
- Research & Ideas
How Trump’s Anti-Immigrant Rhetoric Crushed Crowdfunding for Minority Entrepreneurs
immigration is high.” You Might Also Like: How Racial Bias Taints Customer Service: Evidence from 6,000 Hotels Being Your Own Boss Can Pay Off, but Not Always with Big Pay Tech Hubs: How Software Brought Talent and Prosperity to New Cities View Details
Keywords: by Scott Van Voorhis
- 21 Aug 2017
- Lessons from the Classroom
Companies Love Big Data But Lack the Strategy To Use It Effectively
streams that track performance feedback and organizational culture; and analyses of digital trace data to map and shape organizational networks. “As managers and employees work through these challenges and tradeoffs, the potential gains... View Details
Keywords: by Dina Gerdeman
- 01 Sep 2021
- What Do You Think?
Can We Train for Trust?
2021). Your feedback to last month’s column What will Remote Leadership 2.0 look like? The sense of responses to last month’s question about whether organizations with remote leadership can achieve greatness was that it is too early to... View Details
Keywords: by James Heskett
- 18 Apr 2000
- Research & Ideas
Learning in Action
months. During the test period, Bean encourages extensive feedback at all times, and formally solicits feedback at three points: when the product is first received, at the midpoint, and at the end of the... View Details
Keywords: by David A. Garvin
- 14 Jun 2010
- Research & Ideas
The Hard Work of Measuring Social Impact
those communities can offer frank feedback on the organization's work. Ebrahim's research suggests that measuring results is valuable as a discipline for nonprofit managers, even if they don't find universal metrics for social impact. "It... View Details
Keywords: by Julia Hanna
- 25 Apr 2011
- Research & Ideas
What CEOs Do, and How They Can Do it Better
in order to increase the sample as well as to take cultural differences into account. Sadun says that the group has received nothing but positive feedback from the anonymous CEOs who participated in the study. In keeping with the adage... View Details
Keywords: by Michael Blanding
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
think? Share your thoughts in the comments below. References: Ginia Bellefante, “Is the Era of Instant Groceries Already Over?” The New York Times, July 24, 2022. Chip Cutter, “The Back-to-Work Puzzle,” The Wall Street Journal, July 24-25, 2021. Your View Details
Keywords: by James Heskett
- 07 Aug 2013
- What Do You Think?
Is There Still a Role for Judgment in Decision-Making?
and provide accurate feedback . Most situations, especially in the business world, have poor validity, in which case intuition is a poor guide. Vance Kirklin appeared to disagree with this, saying that, "Transformative decisions... View Details
Keywords: by James Heskett
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
Don’t Include Them OneTen: Creating a New Pathway for Black Talent Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: iStockphoto/lakshmiprasad View Details
Keywords: by Danielle Kost
- 18 Aug 2003
- Research & Ideas
How New Managers Become Great Managers
from their experiences, managers need to reflect on and consolidate the lessons of those experiences. To change and grow, they must be prepared to engage periodically in introspection—to collect feedback on and analyze their behavior,... View Details
Keywords: by Linda Hill