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Show Results For

  • All HBS Web  (1,700)
    • People  (1)
    • News  (662)
    • Research  (878)
    • Events  (7)
    • Multimedia  (3)
  • Faculty Publications  (310)
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  • 12 Dec 2017
  • First Look

New Research and Ideas, December 12, 2017

Organizational Behavior The Energizing Nature of Work Engagement: Toward a New Need-Based Theory of Work Motivation By: Green, Paul, Eli Finkel, Grainne Fitzsimons, and Francesca Gino Abstract—We present theory suggesting that experiences... View Details
Keywords: Sean Silverthorne
  • Web

Business & Environment - Faculty & Research

Succession Planning ; CEO Succession ; CEO Role ; Decarbonization ; Resilience ; Innovation ; Organizational Transformations ; AI and Machine Learning ; Digital Strategy ; Digital Transformation ; Family Business ; Family Ownership ;... View Details
  • Web

Research Resources - Doctoral

large-scale statistical databases, consumer panel research, behavioral experiments, and theoretical and empirical models. Support is available for methodological and statistical consultation, data procurement and analysis, programming,... View Details
  • 01 Sep 2023
  • News

Solving for Z

With nearly 20 years of experience as a senior human resources executive, Matthew Breitfelder (MBA 2002) has seen a lot of change in the corporate talent space. But what’s happening now looks like a tectonic generational shift. From his perch as global head of human... View Details
Keywords: Alexander Gelfand; Illustrations by Doug Chayka; Administration of Human Resource Programs; Government
  • Web

Technology & Innovation - Faculty & Research

worst non-recipients. Our results suggest that while receiving the grant does bring an injection of funding that alleviates financing constraints, its core effect on the firm's innovative behavior is in fostering collaborations and... View Details
  • 25 Aug 2015
  • First Look

First Look Tuesday

foreign officials, and the packaging and sale of toxic securities to naïve investors-require ethically problematic judgments and behaviors. However, dominant models of workplace unethical behavior fail to account for what we have View Details
  • Blog

What Can You Do to Foster Gender Equity?

to distributing assignments, to managing performance and promotions. Undermine stereotypes. If you're a man, model behavior that makes it safer for all men—and all people—to lean into caregiving. Take your full parental leave, for... View Details
  • 07 Jun 2023
  • Blog Post

My One Case: MBA Class of 2023 Looks Back

motivations? How do you incentivize your employees? How do you work with others to create change? I came to HBS thinking that I would learn all the hard skills such as accounting and finance—which I did—but I also realized that a lot of... View Details
  • 05 Jul 2012
  • What Do You Think?

Why Is Trust So Hard to Achieve in Management?

Summing Up Do Managers Take Trust for Granted? Trust is a big issue these days judging from the volume of responses to this month's column. Its importance in management is agreed on. There is a long list of behaviors that can damage it.... View Details
Keywords: by James Heskett
  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

In a visual world, most online retailers still rely on consumers to define and enter their own search keywords. But using images to help shoppers sharpen their queries could push them to buy more, spend more, and feel happier about their purchases. “For a long time,... View Details
Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail
  • 28 Jul 2023
  • Blog Post

How I Landed My Manufacturing Internship at HBS

fortunate to receive an offer of an interview during the winter break period and made use of the advice I’d learned in CPD-run behavioral interview seminars to prepare. A few days after the interview, I... View Details
  • 21 Aug 2000
  • Research & Ideas

Inside the OR: Disrupted Routines and New Technologies

leaders in technical firms, which increasingly rely on teams to carry out strategically important projects, including adopting external innovations and developing new technologies internally. "As teams become even more widely used to promote innovation in... View Details
Keywords: by Hilah Geer
  • 28 May 2013
  • First Look

First Look: May 28

learn the unvarnished truth from relevant stakeholders about how the design and behavior of the organization is misaligned with its goals and strategy. The Strategic Fitness Process (SFP) was designed to... View Details
Keywords: Sean Silverthorne
  • 31 May 2004
  • Research & Ideas

How Team Leaders Show Support–or Not

published in the February issue of The Leadership Quarterly as "Leader Behaviors and the Work Environment for Creativity: Perceived Leader Support." Amabile, an influential scholar on creativity, conducted the research with... View Details
Keywords: by Martha Lagace
  • 12 Feb 2018
  • Research & Ideas

Customers at the Back of the Line Are Anxious—Can You Keep Them from Leaving?

customers, and how operational choices affect customer behaviors and firm performance. We all spend a surprising amount of time waiting our turn; by one estimate, Americans wait in line 37 billion hours a year—118 hours for every person.... View Details
Keywords: by Michael Blanding; Retail; Service
  • 22 Sep 2023
  • News

Skydeck Voices: The Most Important Person I Met at HBS

Photo provided by Harvard University Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Who was the most important person you met at HBS? And why? This is Dan Morrell, host of Skydeck, and when my colleagues set up on Spangler Lawn during Spring Reunions... View Details

    Joseph L. Bower

    JOSEPH L. BOWER, Donald K. David Professor Emeritus, has been a leader in general management at Harvard Business School for 51 years. He also served on the faculty of the Harvard Kennedy School during its first decade.  He has served in many administrative roles... View Details

    Keywords: banking; chemical; electronics; financial services; home appliances; hotels & motels; information technology industry; insurance industry; private equity (LBO funds); retailing
    • 26 Jan 2016
    • First Look

    January 26, 2016

    disclosure. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=50424 forthcoming American Economic Review: Papers and Proceedings Productivity and Selection of Human Capital with Machine Learning By: Chalfin, Aaron, Oren... View Details
    Keywords: Sean Silverthorne
    • 09 Apr 2018
    • Sharpening Your Skills

    The Dark Side of Performance Bonuses

    iPhoto Companies continually test ways to incent employees to perform more effectively, often turning to worker-motivation tools such as bonuses, “up or out” employee ranking tournaments, and employee of the month rewards. Behavioral... View Details
    Keywords: by Sean Silverthorne
    • 2023
    • Working Paper

    The Customer Journey as a Source of Information

    By: Nicolas Padilla, Eva Ascarza and Oded Netzer
    In the face of heightened data privacy concerns and diminishing third-party data access, firms are placing increased emphasis on first-party data (1PD) for marketing decisions. However, in environments with infrequent purchases, reliance on past purchases 1PD... View Details
    Keywords: Customer Journey; Privacy; Consumer Behavior; Analytics and Data Science; AI and Machine Learning; Customer Focus and Relationships
    Citation
    Read Now
    Related
    Padilla, Nicolas, Eva Ascarza, and Oded Netzer. "The Customer Journey as a Source of Information." Harvard Business School Working Paper, No. 24-035, October 2023. (Revised October 2023.)
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