Employee Behavior - Publications - Faculty & Research

10 Mar 2020
Research & Ideas

The Little Understood Problem Confronting Diverse Workplaces

Knitting together a workforce with diverse backgrounds, cultures, and other demographic differences is challenging even for experienced managers, who must socialize those employees into the organization and also help them form new work... View Details

Keywords: by Julia Hanna

18 Jul 2011
Research & Ideas

Looking in the Mirror: Questions Every Leader Must Ask

an organization where employees are expending their energies in a number of divergent and uncoordinated directions." Leaders need to ask whether they articulate a clear vision and, just as importantly, whether their key View Details

Keywords: by Carmen Nobel

March 2023
Teaching Note

Ransomware Attack at Colonial Pipeline Company

By: Suraj Srinivasan and Li-Kuan Ni

Teaching Note for HBS Case No. 123-069. On the morning of May 7, 2021, Colonial Pipeline Company became aware that the company had been the victim of a malicious ransomware attack that had stolen and locked up company data. The extortionists demanded 75 bitcoins (worth... View Details

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09 Aug 2021
Research & Ideas

OneTen: Creating a New Pathway for Black Talent

skills, to give those people a meaningful pathway into an opportunity to have earned success.” "With OneTen’s backing, Black employees could move up the ranks and become role models for those who follow." Rometty and her team at IBM... View Details

Keywords: by Rawi E. Abdelal, Katherine Connolly Baden, and Boris Groysberg

07 Apr 2020
Research & Ideas

What Customers Need to Hear from You During the COVID Crisis

quickly to produce and air new advertising creative that tapped into the rapidly changing zeitgeist. The result, the Retail Heroes campaign, featured CEO McMillon Zooming in remotely from home to thank the one million Walmart front line View Details

Keywords: by Jill Avery and Richard Edelman

13 Jan 2021
Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

to deliver results to identify longstanding employees as representatives of blocked change. However, it is crucial to understand the specifics of an organization in order to act with rigor and precision. Besides their deep knowledge,... View Details

Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports

25 Mar 2015
HBS Case

Tate’s Digital Makeover Transforms the Traditional Museum

natural, conversational manner." One of the biggest challenges Stack and Burton faced was training Tate's hundreds of employees to produce digital content. They started with a dedicated digital crew, who worked with curators and... View Details

Keywords: by Michael Blanding; Education

10 Sep 2020
Research & Ideas

The COVID Two-Step for Leaders: Protect and Pivot

top executive. Because of the COVID-19 outbreak, we are all taking in vast amounts of new information every day and adjusting to an entirely new set of behavioral habits. In addition, most of us are dealing with unprecedented tasks and... View Details

Keywords: by Boris Groysberg and Katherine Connolly Baden

16 Jul 2013
First Look

First Look: July 16

that may be to do. In this article, the authors look at research from behavioral economics, social psychology, and other disciplines and offer practical tactics for leaders hoping to project a healthy amount of both qualities. Publisher's... View Details

Keywords: Anna Secino

02 Jul 2013
First Look

First Look: July 2

Drawing on nascent research, we examine a handful of pathways through which inequality may plausibly influence individual decisions. Finally, we propose ways that these and other pathways might be productively explored and assessed through View Details

Keywords: Anna Secino

19 Dec 2018
Sharpening Your Skills

New Year, New Habits

Economists Can Make You a Healthier Consumer and Smarter Marketer What’s behind the decisions we make, especially when it comes to eating well and losing weight? Can companies motivate employees to make healthier decisions? Unethical... View Details

Keywords: by Sean Silverthorne

25 Nov 2013
Research & Ideas

Hiding From Managers Can Increase Your Productivity

Companies all over the world have striven for transparency in the workplace, literally tearing down walls in an effort to let managers and employees observe each other. Take, for example, one of the 14 key principles of The Toyota Way,... View Details

Keywords: by Carmen Nobel; Manufacturing

14 May 2019
Research & Ideas

Ethics Bots and Other Ways to Move Your Code of Business Conduct Beyond Puffery

impacting people’s behavior and underlying firm culture,” he says. Accenture rethinks its code Compliance can be difficult for employees when they are faced with a 50-page document filled with generic... View Details

Keywords: by Michael Blanding

January 1986 (Revised July 1990)
Supplement

Kristen's Cookie Co. (A2)

Intended for distribution during class, this case contains one set of answers to the (A1) case. It introduces the concept of a Gantt chart and discusses issues raised by the case such as the value of labor flexibility. The open-ended questions in the (A1) case are only... View Details

Keywords: Behavior; Employees

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12 Sep 2012
Research & Ideas

The Unexpected Link Between Cadavers and Careers

explains Michel Anteby, an associate professor in the Organizational Behavior Unit at Harvard Business School who cowrote the paper with Filiz Garip of Harvard University, Paul V. Martorana of Wagner College, and Scott Lozanoff of the... View Details

Keywords: by Carmen Nobel; Education; Health

10 Nov 2008
What Do You Think?

How Much Can You Ask of Your Customers?

so that volunteers (often customers, but also others) can easily contribute content (opinions and ratings for Zagat guides), "stuff for sale" (eBay online marketplace), behavioral data (Google's search engine algorithm), and... View Details

Keywords: by Jim Heskett

03 Apr 2013
What Do You Think?

Will Women Leaders Influence the Way We Work?

Summing Up How Important is Leadership Gender in Influencing the Way We Work? Any attempt to describe behaviors on the basis of gender runs the risk of stereotyping, generalizing, and generally oversimplifying. As Susan Chipman said in... View Details

Keywords: by James Heskett

27 Feb 2020
Sharpening Your Skills

How Following Best Business Practices Can Improve Health Care

Roughly one in 66 women has a better chance of leaving the hospital alive if their doctor is also a woman. Behavioral Economists Can Make You a Healthier Consumer and Smarter Marketer Psychological "interventions" companies can take to... View Details

Keywords: by Sean Silverthorne; Health; Medical Devices & Supplies

22 Oct 2018
Sharpening Your Skills

Motivate Me, Please

everything. To Motivate Employees, Give an Unexpected Bonus (or Penalty) Employees can be more motivated by the anticipation of a reward or punishment than the actual payoff. Why Government 'Nudges' Motivate Good Citizen View Details

Keywords: by Sean Silverthorne

November 2023
Article

Brokerage House Initial Public Offerings and Analyst Forecast Quality

By: Mark Bradshaw, Michael Drake, Joseph Pacelli and Brady Twedt

We examine how brokerage firm initial public offerings (IPOs) influence the research quality of sell-side analysts employed by the brokerage. Our main results focus on earnings forecast bias and absolute forecast errors as proxies for research quality. Using a... View Details

Keywords: IPOs; Research Analysts; ＂Brokerage Industry; Initial Public Offering; Employees; Behavior; Outcome or Result

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