Emotions - Publications - Faculty & Research

21 Mar 2019
HBS Case

The Ferrari Way

drive anymore, if it doesn’t look great, or if it doesn’t give you great performance,” Thomke says. “If the emotional experience goes away, none of those other things matter.” [About the Author] Michael Blanding is a writer based in the... View Details

Keywords: by Michael Blanding; Auto

01 Jun 2024
News

Again and Again

Edited by Jen McFarland Flint; Illustrations by Jason Holley Whenever he’s presenting to a large audience, Professor Michael Norton likes to pose this question to the crowd: After you get up in the morning, do you brush your teeth first and then shower, or vice versa?... View Details

Keywords: Publishing Industries (except Internet); Information

May 2011
Article

The Power of Small Wins

By: Teresa M. Amabile and Steven J. Kramer

What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details

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Why Grit Requires Perseverance and Passion to Positively Predict Performance

By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky

Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details

Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives

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16 Feb 2010
Research & Ideas

The Outside-In Approach to Customer Service

assemble the appropriate pieces that may go into tackling customers' challenges. A level 4 firm is more attached to producing solutions to customers' problems than it is to the products and services it offers. This intellectual, structural, and View Details

Keywords: by Sarah Jane Gilbert; Consumer Products

01 Sep 2021
Op-Ed

How Women Can Learn from Even Biased Feedback

ask herself one question: “What can I learn that will make me better?” By staying focused on this question, she found she was able to avoid feeling strong emotions and reflect more thoughtfully on the feedback she received. I’m finding in... View Details

Keywords: by Francesca Gino

01 Dec 2023
News

Engaging Students More Deeply

Students at Success Academy stay more focused on the dot rug. Photo courtesy HBS Multimedia Development To tell the compelling stories of a developer working to revitalize Miami Beach, a Maine lobsterman confronting the economic risks of climate change, and a charter... View Details

Keywords: April White

13 May 2013
Research & Ideas

How to Spot a Liar

in order to suss out cues for deception. They looked for both strategic and nonstrategic language cues. "A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected," Van Swol explains, "whereas a nonstrategic cue is... View Details

Keywords: by Carmen Nobel

23 Oct 2019
Blog Post

How to Talk Gooder in Business and Life

how emotions influence how we think and interact with others, particularly in the workplace. An award-winning teacher, Alison’s new MBA course, “How to talk gooder in business and life,” will debut in spring 2020. In addition to her... View Details

10 Nov 2015
Op-Ed

Authentic Leadership Rediscovered

athletics or music, becoming an authentic leader requires years of practice in challenging situations. Authentic leaders match their behavior to their context, an essential part of emotional intelligence (EQ). They do not burst out with... View Details

Keywords: by Bill George

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

31 May 2004
Research & Ideas

How Team Leaders Show Support–or Not

leader. This led us to delve more deeply into the different types of leader behaviors that appeared, and to look at how those specific behaviors influenced people's perceptions of leader support and, ultimately, their creativity. Q: You make the point that you see... View Details

Keywords: by Martha Lagace

29 Nov 2021
Research & Ideas

How Bonuses Get Employees to Choose Work Over Family

participants. Respondents shared information about how they were paid and their emotional health. Regardless of industry and income, employees paid with incentives were significantly more inclined to spend extra time with colleagues than... View Details

Keywords: by Rachel Kim Raczka

13 Nov 2020
Blog Post

Take a Seat in the Case Method Classroom

lively debates, and how this teaching style leads to emotional intelligence and lifelong application. The case method presents big challenges confronting organizations – including the constraints and incomplete information found in all... View Details

Web

Pre-Class Arrival - Christensen Center for Teaching & Learning

Assessment & Feedback Sample Class A case discussion class is not merely an intellectual exercise, but also an emotional and interpersonal experience that requires trust and collaboration. To develop and reinforce an effective case... View Details

17 Jan 2011
Research & Ideas

Being the Boss

to be the be-all and end-all of the relationship. They want a personal, human connection, an emotional link. They want you to care about them as individuals. They want you to encourage their growth and development. Research tells us this... View Details

Keywords: by Carmen Nobel

04 Jun 2020
Book

It’s Not About You: Why Leaders Need to Look Outward

the national project that we threw in a higher-order backstop. Trust is also the input that makes the leadership equation work. If leadership is about empowering others, in your presence and your absence, then trust is the emotional... View Details

Keywords: by Kristen Senz

16 Oct 2018
Blog Post

2 Tips to Beat Imposter Syndrome

believe in. To begin challenging those negative thoughts, I first sought to become more aware of them. I found that the easiest way to do this was to stop and notice when I was feeling negative emotions – like frustration or... View Details

01 Mar 2024
News

Alumni and Faculty Books and Podcasts

Edited by Margie Kelley Alumni Books You Got This! A Straightforward, No-Nonsense Playbook for Crushing 130+ Workplace Challenges By Heidi Abelli (MBA 1993) Palmetto Publishing Stepping into the corporate world can feel like navigating a labyrinth, especially when... View Details