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Show Results For
- All HBS Web
(1,208)
- People (1)
- News (396)
- Research (654)
- Events (6)
- Multimedia (22)
- Faculty Publications (347)
- May 2011
- Article
The Power of Small Wins
By: Teresa M. Amabile and Steven J. Kramer
What is the best way to motivate employees to do creative work? Help them take a step forward every day. In an analysis of knowledge workers' diaries, the authors found that nothing contributed more to a positive inner work life (the mix of emotions, motivations, and... View Details
Keywords: Creativity; Interpersonal Communication; Employee Relationship Management; Leadership; Performance Effectiveness; Emotions; Motivation and Incentives; Groups and Teams; Collaborative Innovation and Invention; Innovation Leadership; Working Conditions; Management Practices and Processes; Management Skills; Mission and Purpose; Organizational Culture; Performance Productivity; Attitudes; Behavior; Happiness; Perception; Trust; Time Management; Resource Allocation; Business or Company Management; Goals and Objectives; Managerial Roles
Amabile, Teresa M., and Steven J. Kramer. "The Power of Small Wins." Harvard Business Review 89, no. 5 (May 2011).
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
the national project that we threw in a higher-order backstop. Trust is also the input that makes the leadership equation work. If leadership is about empowering others, in your presence and your absence, then trust is the emotional... View Details
Keywords: by Kristen Senz
- 16 Feb 2010
- Research & Ideas
The Outside-In Approach to Customer Service
assemble the appropriate pieces that may go into tackling customers' challenges. A level 4 firm is more attached to producing solutions to customers' problems than it is to the products and services it offers. This intellectual, structural, and View Details
- 31 May 2004
- Research & Ideas
How Team Leaders Show Support–or Not
leader. This led us to delve more deeply into the different types of leader behaviors that appeared, and to look at how those specific behaviors influenced people's perceptions of leader support and, ultimately, their creativity. Q: You make the point that you see... View Details
Keywords: by Martha Lagace
- Web
Winners & Runners-Up | New Venture Competition
across the continuum of care. DreamworldVR Jean Jung, HSPH Mayank Aranke, HSPH Osaze Udeagbala Jay Lee Social Enterprise Track Runner-Up DreamworldVR is combating loneliness and helping to develop emotional and social intelligence for... View Details
- 13 May 2013
- Research & Ideas
How to Spot a Liar
in order to suss out cues for deception. They looked for both strategic and nonstrategic language cues. "A strategic cue is a conscious strategy to reduce the likelihood of the deception being detected," Van Swol explains, "whereas a nonstrategic cue is... View Details
Keywords: by Carmen Nobel
- 13 Nov 2020
- Blog Post
Take a Seat in the Case Method Classroom
lively debates, and how this teaching style leads to emotional intelligence and lifelong application. The case method presents big challenges confronting organizations – including the constraints and incomplete information found in all... View Details
- 20 Dec 2017
- Lessons from the Classroom
How to Design a Better Customer Experience
into consideration the intense emotions of parents and children. So Dietz and his team embarked on a patient-centered redesign by attempting to view the diagnostic procedure through the eyes of a child. The result: Adventure Series... View Details
- 01 Sep 2021
- Op-Ed
How Women Can Learn from Even Biased Feedback
ask herself one question: “What can I learn that will make me better?” By staying focused on this question, she found she was able to avoid feeling strong emotions and reflect more thoughtfully on the feedback she received. I’m finding in... View Details
Keywords: by Francesca Gino
- 23 Oct 2019
- Blog Post
How to Talk Gooder in Business and Life
how emotions influence how we think and interact with others, particularly in the workplace. An award-winning teacher, Alison’s new MBA course, “How to talk gooder in business and life,” will debut in spring 2020. In addition to her... View Details
- 02 May 2019
- Sharpening Your Skills
How To Ask Better Questions
Asking the right questions is the key to unlocking talent, opportunity, money, even second dates. Research shows asking follow-up questions improves your life and increases emotional intelligence. A Good Place to Start Asking Questions... View Details
Keywords: by Kristen Senz
- 28 Sep 2020
- Research & Ideas
How Leaders Can Navigate Politicized Conversations and Inspire Collaboration
New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details
Keywords: by Kristen Senz
- 10 Nov 2015
- Op-Ed
Authentic Leadership Rediscovered
athletics or music, becoming an authentic leader requires years of practice in challenging situations. Authentic leaders match their behavior to their context, an essential part of emotional intelligence (EQ). They do not burst out with... View Details
Keywords: by Bill George
- Web
Negotiation Course Online | HBS Online
feedback 8-10 hrs Module 3 Managing the Negotiation Process: Bargaining Tactics, Style, and Emotion Examine the relational dimension of negotiation and explore interpersonal dynamics, bargaining styles, tactics, and emotions. Highlights... View Details
- 24 Jun 2002
- Research & Ideas
Four Keys of Enduring Success: How High Achievers Win
but achievements are equally driven by envy, greed, and fear, so emotions surrounding achievement can pull you in very different ways. How your values play in is another component to achievement. What are the kinds of things that drive... View Details
Keywords: by Martha Lagace
- 20 Oct 2015
- Blog Post
What to Expect Your First Year at HBS
number of emotional intelligence exercises through FIELD 1. In addition, our discussion group provided each other with feedback on things like communication and leadership style. The results of those both exercises were surprising, but... View Details
- 09 Feb 2015
- Research & Ideas
Professional Networking Makes People Feel Dirty
also indicated the extent to which they experienced a variety of emotions on a scale of one to five. The results showed that the low-power participants felt dirtier, and had a higher preference for cleansing products, after professional... View Details
Keywords: by Carmen Nobel
- 16 Oct 2018
- Blog Post
2 Tips to Beat Imposter Syndrome
believe in. To begin challenging those negative thoughts, I first sought to become more aware of them. I found that the easiest way to do this was to stop and notice when I was feeling negative emotions – like frustration or... View Details
- 17 Jan 2011
- Research & Ideas
Being the Boss
to be the be-all and end-all of the relationship. They want a personal, human connection, an emotional link. They want you to care about them as individuals. They want you to encourage their growth and development. Research tells us this... View Details
Keywords: by Carmen Nobel
- Article
Why Grit Requires Perseverance and Passion to Positively Predict Performance
By: Jon M. Jachimowicz, Andreas Wihler, Erica R. Bailey and Adam D. Galinsky
Prior studies linking grit—defined as perseverance and passion for long-term goals—to performance are beset by contradictory evidence. As a result, commentators have increasingly declared that grit has limited effects. We propose that this inconsistent evidence has... View Details
Keywords: Grit; Perseverance; Passion; Motivation; Personal Characteristics; Emotions; Performance; Motivation and Incentives
Jachimowicz, Jon M., Andreas Wihler, Erica R. Bailey, and Adam D. Galinsky. "Why Grit Requires Perseverance and Passion to Positively Predict Performance." Proceedings of the National Academy of Sciences 115, no. 40 (October 2, 2018): 9980–9985.