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  • All HBS Web  (3,536)
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  • October 2000 (Revised November 2005)
  • Case

Hilton HHonors Worldwide: Loyalty Wars

By: John A. Deighton and Stowe Shoemaker
Hilton Hotels regards the frequent guest program as the industry's most important marketing tool, directing marketing efforts at the heavy user. What is Hilton to do then, when a competitor ups the ante? This case illustrates the economics of frequency marketing in... View Details
Keywords: Customer Relationship Management; Decision Choices and Conditions; Brands and Branding; Competitive Strategy; Accommodations Industry
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Deighton, John A., and Stowe Shoemaker. "Hilton HHonors Worldwide: Loyalty Wars." Harvard Business School Case 501-010, October 2000. (Revised November 2005.) (request a courtesy copy.)
  • July 1989
  • Case

NWA, Inc. - Northwest Airlines Revenue Management

Northwest Airlines is evaluating improvements to its revenue management system. This system executes a program of economic price discrimination under which the airline attempts to control the conditions on its discount fare offerings. Students must evaluate the effect... View Details
Keywords: Asset Management; Air Transportation; Management Systems; Corporate Finance; Air Transportation Industry; United States
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Tiemann, Jonathan. "NWA, Inc. - Northwest Airlines Revenue Management." Harvard Business School Case 290-007, July 1989.
  • 02 Apr 2007
  • Lessons from the Classroom

Making the Move to General Manager

People achieve success in the early years of their career by specializing and becoming functional experts—in essence, they succeed by knowing more and more about less and less, says Benjamin C. Esty, chair of the General Management View Details
Keywords: by Martha Lagace
  • Research Summary

Product Policy and Pricing

By: Robert J. Dolan
Robert J. Dolan's continuing research on marketing issues focuses on pricing policy and new products. His research program encompasses the development of both cases and conceptual models. Dolan's focus is the proper utilization of customer input in the new-product... View Details
  • 13 Mar 2023
  • Research & Ideas

What Would It Take to Unlock Microfinance's Full Potential?

In randomized control trials all over the world, instead of giving access to a loan, a one-time cash grant was found to have transformative impacts on livelihoods and businesses six months, one year, five years, 10 years later. We learned... View Details
Keywords: by Jen McFarland Flint; Financial Services
  • 31 Jan 2024
  • Video

Alumni Perspectives: Value of the HBS MBA

  • 2005
  • Book

Fit In Stand Out: Mastering the FISO Factor, The Key to Leadership Effectiveness in Business and Life

By: Blythe J. McGarvie
While studying and practicing business effectiveness, leadership expert Blythe McGarvie uncovered a vital lesson: successful leaders are systems thinkers. Two forces power business systems: integration (Fit In) and transformation (Stand Out). By mastering the FISO... View Details
Keywords: Integration; Leadership; Transformation
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McGarvie, Blythe J. Fit In Stand Out: Mastering the FISO Factor, The Key to Leadership Effectiveness in Business and Life. McGraw-Hill, 2005.

    Gabe Weinreb

    I am a second-year PhD student in the Health Policy and Management program at Harvard Business School where my advisor is Dr. Rob Huckman. I live in Brookline with my fiance Natalie and our two cats, Joe and Huey. Before grad school I was a research assistant in the... View Details

      W. Carl Kester

      Carl Kester is a Baker Foundation Professor and the George Fisher Baker Jr. Professor of Business Administration, Emeritus at Harvard Business School. He is a member of the Finance Unit. He served as Deputy Dean for Academic Affairs (2006-2010), Chairman of the... View Details

      Keywords: asset management; banking; education industry; financial services; investment banking industry; pharmaceuticals; private equity (LBO funds)

        Dennis Campbell

        Dennis W. Campbell is currently the Dwight P. Robinson Jr. Professor of Business Administration at Harvard Business School. His research and teaching activities focus broadly on how management control systems can be designed to balance short-term strategy execution... View Details

        Keywords: financial services; service industry; hotels & motels; consumer products; restaurant; manufacturing; professional services
        • 11 Mar 2016
        • Blog Post

        2+2 Admit Experiments with Career Options

        The 2+2 Program was unknown to me until late in my senior year as an Electrical and Computer Engineering  student at the University of Texas at Austin (UT). By happenstance, a recent UT alum and friend told me about the opportunity. Up to... View Details
        • October 2023
        • Case

        Social Finance: Driving Accountability

        By: Robin Greenwood, Richard S. Ruback and Robert Ialenti
        Social Finance is a Boston-based nonprofit that works at the intersection of finance and policy. It raises, allocates, and manages capital to fund projects in the areas of education, early childhood development, criminal justice, and health. The case explores how... View Details
        Keywords: Growth and Development Strategy; Nonprofit Organizations; Training
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        Greenwood, Robin, Richard S. Ruback, and Robert Ialenti. "Social Finance: Driving Accountability." Harvard Business School Case 224-043, October 2023.
        • 27 Jun 2005
        • Research & Ideas

        Asian and American Leadership Styles: How Are They Unique?

        leadership. Below is the transcript of his talk, "Leadership Styles in the United States: How Different are They from Asia?" The rapid economic development of Asia in recent decades is one of the most important events in... View Details
        Keywords: by D. Quinn Mills
        • 2009
        • Article

        India Transformed: Insights from the Firm Level 1988–2007

        By: Laura Alfaro and Anusha Chari
        Using firm-level data, this paper analyzes the transformation of India's economic structure following the implementation of economic reforms. The focus of the study is on publicly listed and unlisted firms from across a wide spectrum of manufacturing and services... View Details
        Keywords: Financial Statements; Management Analysis, Tools, and Techniques; Transformation; Economics; Ownership; Assets; Sales; Profit; Stock Shares; Private Sector; Investment Return; Manufacturing Industry; Service Industry; India
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        Alfaro, Laura, and Anusha Chari. "India Transformed: Insights from the Firm Level 1988–2007." India Policy Forum 6 (2009). (Also NBER Working Paper w15448. Featured in The Economist. Economics focus. "Dancing elephants. Is Indian capitalism becoming oligarchic?" Jan 27th 2011.)
        • 20 Feb 2007
        • First Look

        First Look: February 20, 2007

        conglomerate Tata & Sons, played a significant role in building India's economic infrastructure. Under his guidance, Tata & Sons built locomotives, steel refineries, airlines, chemical plants, and technology-based enterprises.... View Details
        Keywords: Martha Lagace
        • 03 Oct 2016
        • Blog Post

        What I Learned in the Peek Weekend STEM Cohort

        Peek has changed a lot since its founding in 2015! Please visit the Peek website for the most up to date information on dates, registration, and program events. My name is Colby DeWeese and I graduated in 2016 with a degree in Chemical... View Details

          Michael L. Tushman

          Michael Tushman holds degrees from Northeastern University (B.S.E.E.), Cornell University (M.S.), and the Sloan School of Management at M.I.T. (Ph.D.). Tushman was on the faculty of the Graduate School of Business, Columbia University, from 1976 to 1998 where he was... View Details

          • November 2015 (Revised August 2016)
          • Case

          Unilever's New Global Strategy: Competing through Sustainability

          By: Christopher A. Bartlett
          In January 2009, when Paul Polman was appointed CEO of Unilever, he inherited a company in long-term decline at the beginning of a major global financial crisis. As the first outsider ever recruited to lead the company, Polman lost little time in challenging the... View Details
          Keywords: Globalized Firms and Management; Corporate Social Responsibility and Impact; Competitive Strategy; Environmental Sustainability; Consumer Products Industry
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          Bartlett, Christopher A. "Unilever's New Global Strategy: Competing through Sustainability." Harvard Business School Case 916-414, November 2015. (Revised August 2016.)
          • June 2013 (Revised June 2016)
          • Case

          Ensina!

          By: John J-H Kim, Alejandra Meraz Velasco and Christine An
          In 2011, a group of passionate social entrepreneurs in Rio de Janeiro, with the support and encouragement of several prominent philanthropists and members of government, launch Ensina!, seizing Brazil's unprecedented economic growth and national commitment to... View Details
          Keywords: Social Entrepreneurship; Teaching; Business and Government Relations; Education Industry; Brazil
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          Kim, John J-H, Alejandra Meraz Velasco, and Christine An. "Ensina!" Harvard Business School Case 413-121, June 2013. (Revised June 2016.)
          • 2011
          • Book

          Capitalism: Its Origins and Evolution as a System of Governance

          By: Bruce R. Scott
          Capitalism, as defined in this book, is an indirect, three-level system of governance for economic relationships (i.e., economic, administrative, and political). Whereas economic markets can coordinate supply and demand within an existing system thanks to the invisible... View Details
          Keywords: Economic Systems; Price; Governance; Government and Politics; Books; Markets; Relationships; System
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          Scott, Bruce R. Capitalism: Its Origins and Evolution as a System of Governance. Springer, 2011.
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