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- Faculty Publications (238)
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- All HBS Web (1,199)
- Faculty Publications (238)
- 20 Jan 2022
- Op-Ed
3 Steps to Help Companies Rebuild Trust During the Pandemic
us served as a senior quality officer, found that customers who had experienced a problem that was successfully resolved by Fidelity were more satisfied than customers who had never had a problem with the... View Details
Keywords: by Sandra J. Sucher and Shalene Gupta
- Article
Unconventional Insights for Managing Stakeholder Trust
By: Michael Pirson and Deepak Malhotra
Initiatives to build and maintain trust with various stakeholders, including customers, employees, suppliers and investors, are at the top of the executive agenda at many organizations. But most companies don't really understand how to manage stakeholder trust... View Details
Keywords: Values and Beliefs; Knowledge Use and Leverage; Organizational Culture; Business and Stakeholder Relations; Perspective; Trust; Cooperation
Pirson, Michael, and Deepak Malhotra. "Unconventional Insights for Managing Stakeholder Trust." MIT Sloan Management Review 49, no. 4 (Summer 2008): 43–50.
- 10 Jan 2012
- First Look
First Look: January 10
Constraints of Opportunity: Gender Homophily and Structure in a Formal Organization Authors:Adam M.Kleinbaum, Toby E. Stuart, and Michael L. Tushman Abstract Homophily in social relations is widely documented. We know that homophily... View Details
Keywords: Sean Silverthorne
- 15 Jul 2019
- Book
Many Executives Are Afraid of Finance. Here's How They Can Gain Confidence
together and rationalize them, this should result in cost savings. If you bring two companies together, you will control more capacity within an industry and gain more pricing power. Imagine if Amazon wanted to merge with eBay. The ability to use both sets of View Details
Keywords: by Dina Gerdeman
- 15 May 2017
- Sharpening Your Skills
The Promises and Limitations of Big Data
services firms are using digital information about their customers to offer them a whole new range of customized products under the category of fintech. Cities are using data from Google Street View to guide... View Details
- 19 Mar 2013
- First Look
First Look: March 19
report higher future sales growth and show a negative relation between profitability change and sales growth in high corruption geographic segments compared to firms with high anticorruption efforts. The net effect on valuation from sales... View Details
Keywords: Sean Silverthorne
- April 2009
- Case
Merck: Managing Vioxx (A)
By: Robert L. Simons, Kathryn Rosenberg and Natalie Kindred
This two-class case series allows students to stand in the shoes of CEO Ray Gilmartin during the unfolding stages of a reputational crisis. Merck's mission statement claims to "put patients first," but the company is widely criticized for putting profit before patient... View Details
Keywords: Ethics; Crisis Management; Reputation; Decision Choices and Conditions; Customers; Business or Company Management; Cost vs Benefits; Corporate Accountability; Business and Shareholder Relations; Business and Stakeholder Relations; Customer Focus and Relationships; Pharmaceutical Industry
Simons, Robert L., Kathryn Rosenberg, and Natalie Kindred. "Merck: Managing Vioxx (A)." Harvard Business School Case 109-080, April 2009.
- 23 Aug 2006
- Op-Ed
The Real Wal-Mart Effect
to the study, "By far the most important factor in that [growth] is Wal-Mart." There is hard evidence that Wal-Mart has grown the economic pie available to be divided among its various stakeholders. Second, most of the value created by the company is actually... View Details
- 26 Mar 2020
- Research & Ideas
7 Leadership Principles for Managing in the Time of Coronavirus
Cash. The most obvious commercial C of the 7 Cs is Cash. Cash is king at a time of crisis, and everything needs to be done to look both short term and long term at the financial health of the organization. After all, your employees, suppliers, and View Details
- 09 Jun 2021
- Research & Ideas
How Tennis, Golf, and White Anxiety Block Racial Integration
structure their lives in a fictional, diverse city. They were allowed to customize different aspects of the city layout based on their personal preferences, such as where to locate homes and workplaces. And they were presented with the... View Details
Keywords: by Jay Fitzgerald
- 07 Apr 2015
- News
Warrior Spirit
products and an environment where customers can connect with the brand. Evolve operates on the same concept. The focus just happens to be martial arts.” Like Starbucks, Evolve charges a premium for that experience, with monthly fees... View Details
Keywords: Julia Hanna; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries
- 27 Sep 2011
- First Look
First Look: September 27
two important forms of speaking up. These results can enable managers to solicit ideas from frontline workers that lead to performance improvement. Download the paper: http://www.hbs.edu/research/pdf/11-005.pdf "Learning from View Details
Keywords: Sean Silverthorne
- Web
CSV in Practice - Institute For Strategy And Competitiveness
opportunities for creating shared value are closely related to a company’s particular business, and in areas most important to the business. Here a company can benefit the most economically and hence sustain its commitment over time. Here... View Details
- 01 Jun 2002
- News
Up to the Challenge: Demola Gbadegesin - In the Right Direction
institutions the technology to identify customers using fingerprints and smart cards. “In much of the developing world, there is no system of identification,” he explains, “and that makes it virtually impossible to grant credit to... View Details
- 02 Dec 2010
- What Do You Think?
Making Right Choices: Art or Science?
this way: Decisions on personal matters carry a greater weight of art; those that relate to work have more of science. Frances Pratt commented, "It is often the art that allows us to imagine that we are indeed making a controlled,... View Details
Keywords: by Jim Heskett
- 07 Jun 2021
- Book
9 Tips from an Expert Fundraiser: Help Donors 'Invest in Their Passion'
ever larger the longer you worry about them. Get started and let your technique improve through practice. The longer you wait, the bigger the hurdles will seem in your mind until they become insurmountable and you never get started. 9. Develop a short View Details
Keywords: by Danielle Kost
- 27 Feb 2017
- Research & Ideas
Reputation is Vital to Survival in Turbulent Markets
sometimes quite negative events, take the high road, do the right thing, and develop a reputation as a result. They almost always found that building reputation created returns, as in talented people appreciating the creation of the reputation and flocking to them, and... View Details
Keywords: by Sean Silverthorne
- 14 Mar 2024
- Blog Post
IFC India: SELCO - Last Mile Solar Powered Energy for Rural India
expanded services to include the supply and distribution of sustainable energy through solar lighting, thermal water heaters, and inverter systems, enabling the underserved sector to receive sustainable energy at affordable costs. SELCO has gained recognition in View Details
- 17 Jun 2017
- Research & Ideas
Amazon, Whole Foods Deal a Big Win for Consumers
Source: 400tmax Editor's Note. Online retailing behemoth Amazon announced June 16 that it would acquire upscale grocery chain Whole Foods Market in a deal valued at more than $13 billion. Though the company has dabbled with the idea of a brick-and-mortar footprint in... View Details
- 30 Oct 2019
- Research & Ideas
How to Recover Gracefully After Shutting Down Your Startup
are told that great entrepreneurs are persistent. So, if you throw in the towel, you must not be a great entrepreneur.” It’s hard to let others down. Letting go of an ill-conceived idea becomes much harder when dozens of employees rely on it to feed their families.... View Details
Keywords: by Danielle Kost