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      • September 1996 (Revised April 1997)
      • Case

      GO Corporation

      By: Josh Lerner, Thomas J. Kosnik, Tarek AbuZayyad and Paul C. Yang
      GO faces a crisis in March 1991 when Microsoft announces the introduction of a competing operating system for pen-based computers. GO's managers must work with its venture financers, Kleiner Perkins, to redesign its financing, alliance, and product development... View Details
      Keywords: Value Creation; Digital Platforms; Competition; Private Equity; Adaptation; Crisis Management; Computer Industry; Computer Industry
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      Lerner, Josh, Thomas J. Kosnik, Tarek AbuZayyad, and Paul C. Yang. "GO Corporation." Harvard Business School Case 297-021, September 1996. (Revised April 1997.)
      • August 1996 (Revised September 1998)
      • Case

      TRADE'ex: The Stock Exchange of the Computer Industry - www.tradeex.com

      By: John A. Quelch
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      Quelch, John A., and Lisa Klein Pearo. "TRADE'ex: The Stock Exchange of the Computer Industry - www.tradeex.com." Harvard Business School Case 597-019, August 1996. (Revised September 1998.)
      • summer 1996
      • Article

      The Decline and Rise of IBM

      By: D. Q. Mills
      Keywords: Business Ventures; Computer Industry; Computer Industry
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      Mills, D. Q. "The Decline and Rise of IBM." MIT Sloan Management Review 37, no. 4 (summer 1996).
      • June 1996 (Revised January 1999)
      • Case

      XcelleNet, Inc. (A)

      By: Stephen P. Bradley, Richard L. Nolan and James Leonard
      XcelleNet, a $35 million system software company based in Atlanta, was founded in 1986 to address the computing needs of a class of remote and mobile users and data that were rarely connected to a network. Though the clear first mover and leader in the remote... View Details
      Keywords: Technological Innovation; Opportunities; Competitive Strategy; Competitive Advantage; Technology Networks; Computer Industry; Atlanta
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      Bradley, Stephen P., Richard L. Nolan, and James Leonard. "XcelleNet, Inc. (A)." Harvard Business School Case 796-189, June 1996. (Revised January 1999.)
      • March 1996
      • Teaching Note

      Dell Computer Corporation TN

      By: Das Narayandas
      Teaching Note for (9-596-058). View Details
      Keywords: Computer Industry
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      Narayandas, Das. "Dell Computer Corporation TN." Harvard Business School Teaching Note 596-098, March 1996.
      • March 1996 (Revised April 1996)
      • Case

      Andy Chew at Siemens Nixdorf: Change from the Middle

      By: Rosabeth M. Kanter and John F. McGuire
      Andy Chew, a British manager reassigned to Germany by a large German computer company, is in the middle of carrying out a project as a designated "change agent" in a program to reshape the culture toward one that is more entrepreneurial for success as a nimble global... View Details
      Keywords: Change Management; Corporate Entrepreneurship; Organizational Culture; Information Technology; Technological Innovation; Business or Company Management; Projects; Computer Industry; Computer Industry; Germany
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      Kanter, Rosabeth M., and John F. McGuire. "Andy Chew at Siemens Nixdorf: Change from the Middle." Harvard Business School Case 396-204, March 1996. (Revised April 1996.)
      • March 1996 (Revised February 1997)
      • Case

      Change Agent Program at Siemens Nixdorf, The

      By: Rosabeth M. Kanter, John F. McGuire and Afroze A Mohammed
      To change its culture, the German computer giant Siemens Nixdorf Information Systems launched a program to train 21 "change agents" who would lead entrepreneurial projects designed to get results and to serve as models of a new style. View Details
      Keywords: Change Management; Organizational Culture; Training; Leadership Development; Programs; Human Resources; Corporate Entrepreneurship; Business Model; Computer Industry; Germany
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      Kanter, Rosabeth M., John F. McGuire, and Afroze A Mohammed. "Change Agent Program at Siemens Nixdorf, The." Harvard Business School Case 396-203, March 1996. (Revised February 1997.)
      • February 1996 (Revised December 1996)
      • Supplement

      Apple Computer 1996

      By: David B. Yoffie
      Updates Apple Computer--1992. View Details
      Keywords: Computer Industry
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      Yoffie, David B. "Apple Computer 1996." Harvard Business School Supplement 796-126, February 1996. (Revised December 1996.)
      • February 1996 (Revised February 2008)
      • Case

      Toshiba: Ome Works

      By: H. Kent Bowen, Janice H. Hammond, Sylvie Ryckebusch and Hiroshi Uchikoga
      In 1995, Toshiba was the market leader in portable computer sales worldwide. This case describes the assembly of portable notebook computers in Toshiba's Ome factory in Ome, Japan, providing insights into some of the reasons for Toshiba's success. In addition to... View Details
      Keywords: Factories, Labs, and Plants; Employees; Job Design and Levels; Production; Hardware; Japan
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      Bowen, H. Kent, Janice H. Hammond, Sylvie Ryckebusch, and Hiroshi Uchikoga. "Toshiba: Ome Works." Harvard Business School Case 696-059, February 1996. (Revised February 2008.)
      • January 1996 (Revised September 2001)
      • Teaching Note

      General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function Series TN

      By: F. Warren McFarlan
      Teaching Note for (9-193-144), (9-193-145), and (9-193-178). View Details
      Keywords: Job Cuts and Outsourcing; Information Technology; Technology Industry
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      McFarlan, F. Warren. "General Dynamics and Computer Sciences Corporation: Outsourcing the IS Function Series TN." Harvard Business School Teaching Note 196-048, January 1996. (Revised September 2001.)
      • 1996
      • Article

      Technical Progress and Co-Invention in Computing and in the Use of Computers

      By: Timothy Bresnahan and Shane Greenstein
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      Bresnahan, Timothy, and Shane Greenstein. "Technical Progress and Co-Invention in Computing and in the Use of Computers." Brookings Papers on Economic Activity. Microeconomics (1996): 1–78.
      • Article

      Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88

      By: J. Lerner
      Keywords: Price; Information Infrastructure; Money; Computer Industry
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      Lerner, J. "Pricing and Financial Resources: An Analysis of the Disk Drive Industry, 1980-88." Review of Economics and Statistics 77, no. 4 (November 1995): 585–598. (Symposium on Hedonic Methods in Industrial Economics.)
      • November 1995
      • Article

      Racing Behavior: Technological Evolution in the High-end Computer Industry

      By: T. Khanna
      Keywords: Behavior; Technology; Computer Industry
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      Khanna, T. "Racing Behavior: Technological Evolution in the High-end Computer Industry." Research Policy 24, no. 6 (November 1995).
      • October 1995 (Revised September 1996)
      • Case

      Dell Computer Corporation

      By: Das Narayandas and V. Kasturi Rangan
      Traces the evolution of the personal computer industry over the last 20 years and uses this as a backdrop to look at how Dell Computer Corp. grew from a small start-up to a multi-billion-dollar company in a decade. Dell is now faced with a set of decisions on the... View Details
      Keywords: Industry Growth; Competitive Strategy; Profit; Computer Industry
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      Narayandas, Das, and V. Kasturi Rangan. "Dell Computer Corporation." Harvard Business School Case 596-058, October 1995. (Revised September 1996.)
      • September 1995 (Revised June 2002)
      • Case

      Intel Pentium Chip Controversy (A), The

      By: V.G. Narayanan and James D Evans
      Following Intel Inc.'s decision to replace flawed Pentium chips, the company faces revenue recognition choices. Events leading up to IBM's decision to halt shipment of computers that have Intel's microprocessor inside and Intel's decision to replace all the flawed... View Details
      Keywords: Business or Company Management; Decision Choices and Conditions; Revenue Recognition; Computer Industry
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      Narayanan, V.G., and James D Evans. "Intel Pentium Chip Controversy (A), The." Harvard Business School Case 196-091, September 1995. (Revised June 2002.)
      • September 1995 (Revised May 2002)
      • Supplement

      Intel Pentium Chip Controversy (B), The

      By: V.G. Narayanan and James D Evans
      Supplements the (A) case. View Details
      Keywords: Information Infrastructure; Conflict and Resolution; Computer Industry
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      Narayanan, V.G., and James D Evans. "Intel Pentium Chip Controversy (B), The." Harvard Business School Supplement 196-092, September 1995. (Revised May 2002.)
      • September 1995 (Revised May 1997)
      • Teaching Note

      Microsoft, 1995 TN

      By: Tarun Khanna
      Teaching Note for (9-795-147) and (9-799-003). View Details
      Keywords: Computer Industry
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      Khanna, Tarun. "Microsoft, 1995 TN." Harvard Business School Teaching Note 796-071, September 1995. (Revised May 1997.)
      • August 1995
      • Teaching Note

      Xerox: Outsourcing Global Information Technology Resources TN

      By: Richard L. Nolan
      Teaching Note for (9-195-158). View Details
      Keywords: Revenue; Information Technology; Technological Innovation; Contracts; Decisions; Job Cuts and Outsourcing; Computer Industry
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      Nolan, Richard L. "Xerox: Outsourcing Global Information Technology Resources TN." Harvard Business School Teaching Note 196-055, August 1995.
      • August 1995
      • Teaching Note

      IBM After-Sales Service TN

      By: Janice H. Hammond
      Teaching Note for (9-693-001). View Details
      Keywords: Computer Industry
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      Hammond, Janice H. "IBM After-Sales Service TN." Harvard Business School Teaching Note 696-046, August 1995.
      • August 1995
      • Article

      Can Computer Personalities Be Human Personalities?

      By: C. I. Nass, Y. Moon, B. J. Fogg, B. Reeves and D. C. Dryer
      Keywords: Information Technology; Personal Characteristics
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      Nass, C. I., Y. Moon, B. J. Fogg, B. Reeves, and D. C. Dryer. "Can Computer Personalities Be Human Personalities?" International Journal of Human-Computer Studies 43, no. 2 (August 1995): 223–239.
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