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- Faculty Publications (154)
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- All HBS Web (575)
- Faculty Publications (154)
- 11 Dec 2006
- Research & Ideas
Fixing Price Tag Confusion
the impact of price partitioning on the perception of value depends on the desirability of all parts of the deal offered. Q: The use of price partitioning in the market is on the increase. Why is this, and can you provide some examples?... View Details
- 18 Sep 2007
- First Look
First Look: September 18, 2007
Synthesis Author:Carliss Y. Baldwin Abstract This paper constructs a unified theory of the location of transactions and the boundaries of firms. It proposes that systems of production can be viewed as... View Details
Keywords: Martha Lagace
- 12 Feb 2016
- News
Creating Common Ground in Communities of Conflict
organization, which has helped to facilitate peaceful relations in India, Pakistan, Colombia, and Rwanda. In India, for example, the Dreamfly built a high school computer lab in a neighborhood in West Bengal... View Details
Keywords: Jill Radsken
- 22 Nov 2006
- Research & Ideas
CEO Succession: The Case at Ford
Carly Fiorina, who had problems at Hewlett Packard? Mulally has a terrific record in managing a manufacturing or assembly manufacturing business. A: Well, I've already touched on a key element, View Details
- 03 Mar 2017
- News
Big Blue’s Big Bet
that we’re smart in the things we’re attacking, and to try to solve real-world problems that make an impact.” Watson General Manager David Kenny (MBA 1986) adds: “The tech sector tends to reward short-term thinking.” But Watson is... View Details
Keywords: Paul Kix; illustrations by Dan Page
- 23 Jan 2012
- Research & Ideas
Break Your Addiction to Service Heroes
words, you also need a management plan for your customers. To return to our manufacturing metaphor, the special challenge of service delivery is that your customers routinely wander onto the shop floor-unannounced-and tinker with the... View Details
- 01 Mar 2015
- News
New Idea: State of the Art
2006, he cofounded Behance, a networked portfolio website for artists. Six years later, it was acquired by Adobe, where Belsky now oversees products related to social networking and mobile apps. The overlap... View Details
- 01 Apr 1999
- News
Short Takes
internal intranet, "thereby allowing customers to serve themselves through their own computers within their own organizations." Nolan also points to Microsoft founder Bill Gates's strategy of holding View Details
Keywords: Eileen K. McCluskey
- 13 May 2014
- First Look
First Look: May 13
"freemium" business model, which is used by some Internet businesses and smartphone application developers to give users free basic features of a digital product and... View Details
Keywords: Sean Silverthorne
- 27 Jan 2009
- First Look
First Look: January 27, 2009
frontier technology and therefore do not need to attract foreign investment to innovate, so domestic saving does not matter for growth. A cross-country regression shows that lagged savings is positively associated with View Details
Keywords: Martha Lagace
- 05 May 2003
- Research & Ideas
How Bank of America Turned Branches into Service-Development Laboratories
stocks and mutual funds. An "investment bar" offered personal computers where the customer could do her banking, check her investment portfolio, or just surf the Internet. There were comfortable... View Details
- 01 Jan 2006
- News
Philip L. Yeo, MBA 1976
which makes it slightly smaller than New York City. Yet with Yeo's hand on the rudder of its economy, it tacked from the manufacturing of labor-intensive finished goods like washing machines and televisions... View Details
- 01 Jun 2006
- News
One-on-One with Tom Oreck
home-cleaning product line, opened nearly 500 company stores, and doubled sales (it doesn’t disclose figures). The future looked bright — until last August 29. That’s when Hurricane Katrina almost ruined... View Details
- 12 Jan 2010
- First Look
First Look: Jan. 12
actions. Combining supermarket scanner data with firm-level financial data, we find evidence that differs from prior literature. Instead of reducing expenditures to boost earnings, soup manufacturers roughly double the frequency View Details
Keywords: Martha Lagace
- Web
Educating Leaders - Georges F. Doriot:Educating Leaders, Building Companies, Baker Library, Harvard Business School
manufacturing companies to "do constructive work for them?" and "develop a sense of operations"[a] feeling of participating, leading." 20 Writing assignments for the View Details
- 01 Feb 2000
- News
The Future Is Now: 21st-Century Business Pondered at HBS Forum
From buttoned-down basics (the details of online commerce) to the fringes of sci-fi (implanting computers in human brains), few stones were left unturned last October at a wide-ranging HBS forum devoted to an examination of the future of... View Details
- 01 Oct 1996
- News
"Service-Profit Chain" Links Members of Service Management Unit
elective that looks at changes in the ways products and services -- both new and traditional -- will be bought and sold in the emerging universe... View Details
Keywords: Susan Young
- 01 Sep 2005
- News
WATER Ltd.
industrial sector. From 2003 until earlier this year, Doug Brown (MBA ’85) was CEO of Ionics, Inc., a company based, aptly, in Watertown, Massachusetts, that specializes in water treatment and desalination. Brown points out that many... View Details
- 17 Mar 2022
- Research & Ideas
Navigating Tradeoffs: How Purpose Becomes a Company's ‘Lighthouse in the Storm’
example by refurbishing electronic products and selling them in stores to contribute to the recycling effort. “Purpose becomes your lighthouse in the storm,” Barry says.... View Details
Keywords: by Ranjay Gulati
- 11 Apr 2000
- Research & Ideas
Financial Services 24/7
week for it to clear will be equally unfathomable. Technology is transforming the banking industry so rapidly that anything less than around-the-clock electronic access to bank accounts seems unthinkable. While predictions vary widely as... View Details
Keywords: by Susan Young