Cold Start Problem - Publications - Faculty & Research

02 Oct 2006
Research & Ideas

Negotiating in Three Dimensions

experienced negotiators make mistakes in all three dimensions. Let us start with the least familiar kind of mistake. Flaws in our third dimension, the set-up of a negotiation, can take many forms: wrong parties, wrong issues, wrong... View Details

Keywords: by Martha Lagace

25 May 2011
HBS Case

QuikTrip’s Investment in Retail Employees Pays Off

QT has resource groups where employees regularly get together and discuss problems and improvement opportunities. Many of these opportunities end up being implemented across the chain. "It's amazing how clearly the employees' voices... View Details

Keywords: by Julia Hanna; Retail

28 Jun 2022
Book

The Moral Enterprise: How Two Companies Profit with Purpose

How can government and business work together in this fractious political moment, when finding solutions to pressing problems like inequality and climate change are more urgent than ever? Rebecca Henderson, Harvard University’s John and Natty McArthur University... View Details

Keywords: by Avery Forman

25 Jan 2010
Research & Ideas

A Macroeconomic View of the Current Economy

big developments at the macro level and start to think about what they mean—how these developments might come back and affect their bottom line. Let's take exchange rates. Exchange rates fluctuate widely, and anybody who tells you they... View Details

Keywords: by Sean Silverthorne

14 Jul 2003
Research & Ideas

Understaffed and Overworked: What Now?

delicate subject? "When in doubt, share the dilemma," DeLong says. For example, you might start a conversation with your boss like this: "I'm excited about the opportunities I have. But I have ten great opportunities and... View Details

Keywords: by Paul Michelman

Web

Climate Impact - Business & Environment

and water, rather than fossil fuels, as feedstocks we can use clean electricity to produce all the organic compounds we need.” David Chan MBA 2018 | CCO, Head of Business Development, & Founding Team Member, FarmTogether “FarmTogether is addressing the climate View Details

Web

Credential of Leadership, Impact, and Management in Business | HBS Online

$3,750) Next session starts October 1st Apply to New Leaders Path Apply to Experienced Leaders Path CLIMB enables new and experienced leaders to ignite their careers with a combination of vital and forward-looking business skills,... View Details

22 Aug 2005
Research & Ideas

The Hard Work of Failure Analysis

denying responsibility for failures, and attributing the problem to others or to "the system." We would prefer to move on to something more pleasant. Rigorous analysis of failure requires that people, at least temporarily, put... View Details

Keywords: by Amy Edmondson & Mark D. Cannon

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

every problem they solved correctly. The participants graded their own papers and reported their own performance, meaning they had both an opportunity and an incentive to cheat. Unbeknownst to the participants, the researchers were able... View Details

Keywords: by Carmen Nobel

01 Apr 2020
Blog Post

The Product Design Sprint - 5 Things I Learned in Launch Lab 1

Launch Lab 1 – and what I’m carrying with me into my product management career. 1. Start with the customer. Why do you design products? Theoretically, you don’t do it just for the sake of building something. The goal of any product team... View Details

22 Mar 2013
Research & Ideas

Pulling Campbell’s Out of the Soup

to imagine that we could inspire high performance with no employee engagement." Conant decided to grow the soup business, and he championed the idea of "winning" on two fronts--in the workplace and in the marketplace. To improve the culture in the... View Details

Keywords: by Dina Gerdeman; Food & Beverage

02 Dec 2010
What Do You Think?

Making Right Choices: Art or Science?

of information one can access through "hookup density" in the brain. Paul Nicholas agreed, "We tend to make choices and decisions based on feelings; our consciousness then starts to explain or rationalize the choice to... View Details

Keywords: by Jim Heskett

Web

CSV in Practice - Institute For Strategy And Competitiveness

and where its scale and market presence equip it to have a meaningful impact on a societal problem. Companies are now starting to understand that solutions to social problems represent the largest... View Details

02 May 2019
Sharpening Your Skills

How To Ask Better Questions

Asking the right questions is the key to unlocking talent, opportunity, money, even second dates. Research shows asking follow-up questions improves your life and increases emotional intelligence. A Good Place to Start Asking Questions... View Details

Keywords: by Kristen Senz

26 Jul 2022
Research & Ideas

Burgers with Bugs? What Happens When Restaurants Ignore Online Reviews

There’s a saying in hospitality: The customer is always right. In fact, customers might be more influential than ever, according to a study of online restaurant reviews. Yelp, the website where consumers share their service experiences, often amplifies pest View Details

Keywords: by Kara Baskin; Entertainment & Recreation; Food & Beverage; Retail

Web

Forum - U.S. Competitiveness

Forum Started 18 Nov 2014 What Employers Must Do To Find Workers Forum started by Joseph B. Fuller Economists and commentators have long debated the existence of a “skills gap” and its purported causes. The... View Details

03 May 2023
Research & Ideas

Why Confronting Racism in AI 'Creates a Better Future for All of Us'

starts to look more like the past if I make automatic decisions that are all based on inferences of the past. For consumers and the world, we have this opportunity right now to avoid using data from the past. We can create systems, so the... View Details

Keywords: by Barbara DeLollis

01 Oct 2014
What Do You Think?

Is Too Much Focus a Problem?

and defuse causes of the recent Great Recession without understanding the system itself), and a tendency to discount the future (ignoring long-term effects on global warming in making short-term decisions). Possible antidotes start with a... View Details

Keywords: by James Heskett

11 Aug 2008
Research & Ideas

Strategy Execution and the Balanced Scorecard

strategy and operations (or tactics) are both important but they are different. The normal course of events is for companies to focus on day-to-day operations and short-term problem solving. Management meetings focus on fighting fires and... View Details