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  • All HBS Web  (3,539)
    • People  (5)
    • News  (796)
    • Research  (1,966)
    • Events  (27)
    • Multimedia  (32)
  • Faculty Publications  (1,036)

Show Results For

  • All HBS Web  (3,539)
    • People  (5)
    • News  (796)
    • Research  (1,966)
    • Events  (27)
    • Multimedia  (32)
  • Faculty Publications  (1,036)
← Page 25 of 3,539 Results →
  • Forthcoming
  • Article

Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact

By: Michelle A. Kinch and Ryan W. Buell
Prior research in social psychology has shown that when people feel anxious, they seek advice from others. However, companies that operate in high-anxiety settings (like financial services, health care, and education) are increasingly deploying self-service... View Details
Keywords: Anxiety; Self-service; Empirical Operations; Behavioral Operations; Communication Technology; Behavior; Customer Focus and Relationships; Trust; Satisfaction; Financial Services Industry
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Kinch, Michelle A., and Ryan W. Buell. "Mitigating the Negative Effects of Customer Anxiety Through Access to Human Contact." Management Science (forthcoming). (Pre-published online March 31, 2025.)
  • March 2024
  • Article

Investigation of Divergent Thinking among Surgeons and Surgeon Trainees in Canada (IDEAS): A Mixed-methods Study

By: Alex Thabane, Tyler McKechnie, Vikram Arora, Goran Calic, Jason W Busse, Ranil Sonnadara and Mohit Bhandari
Objective: To assess the creative potential of surgeons and surgeon trainees, as measured by divergent thinking. The secondary objectives were to identify factors associated with divergent thinking, assess confidence in creative problem-solving and the perceived effect... View Details
Keywords: Creativity; Cognition and Thinking; Surveys; Health Industry
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Thabane, Alex, Tyler McKechnie, Vikram Arora, Goran Calic, Jason W Busse, Ranil Sonnadara, and Mohit Bhandari. "Investigation of Divergent Thinking among Surgeons and Surgeon Trainees in Canada (IDEAS): A Mixed-methods Study." BMJ Open 14, no. 3 (March 2024).
  • 20 Sep 2019
  • Research & Ideas

Solving the Riddle of How Companies Grow Over Time

years ago, he found the last serious analysis on firm growth was conducted in 1959, in Edith Penrose’s book The Theory of the Growth of the Firm. “I’d like to think we’ve... View Details
Keywords: by Michael Blanding; Manufacturing
  • Web

Terms of Use - HBS Online

accessible via the Site, as well as any program material, program or cohort pages and platforms, directories and other electronic services available via the Site or any of the other Services. These Terms of... View Details
  • 2016
  • Chapter

Trade Associations, State Building, and the Sherman Act: The U.S. Chamber of Commerce, 1912–25

By: Laura Phillips Sawyer
From its founding in 1912 through the interwar years, the Chamber’s history shows a persistent preoccupation with progressive economics and policy making. Rather than flouting the new ideas of institutional economics, which favored federal regulators overseeing data... View Details
Keywords: Competition; Fairness; Supply and Industry; Policy; Business and Government Relations; United States
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Phillips Sawyer, Laura. "Trade Associations, State Building, and the Sherman Act: The U.S. Chamber of Commerce, 1912–25." Chap. 1 in Capital Gains: Business and Politics in Twentieth-Century America, edited by Richard R. John and Kim Phillips-Fein, 25–42. Hagley Perspectives on Business and Culture. Philadelphia, PA: University of Pennsylvania Press, 2016.
  • 01 Mar 2015
  • News

Communicating the Language of Business Across Borders

interviews conducted in a variety of languages, more than 3,500 survey results, and thousands of pages of archival material, a project View Details
  • 2017
  • Working Paper

Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance

By: Paul Green, Francesca Gino and Bradley R. Staats
In this paper, we examine how connecting to beneficiaries of one’s work increases performance and argue that beneficiaries internal to an organization (i.e., one’s own colleagues) can serve as an important source of motivation, even in jobs that—on the surface—may seem... View Details
Keywords: Prosocial Motivation; Belongingness; Motivation; Job Design; Field Experiment; Motivation and Incentives; Strategy; Job Design and Levels
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Green, Paul, Francesca Gino, and Bradley R. Staats. "Seeking to Belong: How the Words of Internal and External Beneficiaries Influence Performance." Harvard Business School Working Paper, No. 17-073, February 2017.
  • December 2015
  • Article

Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises

By: Julie Battilana, Metin Sengul, Anne-Claire Pache and Jacob Model
We examine the factors that influence the social performance of hybrid organizations that pursue a social mission, and sustain their operations through commercial activities, by studying work integration social enterprises (WISEs). We argue that social imprinting and... View Details
Keywords: Hybrid Organizations; Social Enterprise; Social Entrepreneurship; Organizations; Performance Productivity
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Battilana, Julie, Metin Sengul, Anne-Claire Pache, and Jacob Model. "Harnessing Productive Tensions in Hybrid Organizations: The Case of Work Integration Social Enterprises." Academy of Management Journal 58, no. 6 (December 2015): 1658–1685.
  • 23 Feb 2015
  • Working Paper Summaries

The Challenges and Enhancing Opportunities of Global Project Management: Evidence from Chinese and Dutch Cross-Cultural Project Management

Keywords: by Ying Zhang, Christopher Marquis, Sergey Filippov, Henk-Jan Haasnoot & Martijn van der Steen
  • May 2021
  • Article

Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency

By: J. Hart, K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels and S.D. Halpern
Background: Clinicians’ use of choice architecture, or how they present options, systematically influences the choices made by patients and their surrogate decision makers. However, clinicians may incompletely understand this influence.... View Details
Keywords: Choice Architecture; Health Care and Treatment; Interpersonal Communication; Decision Choices and Conditions; Competency and Skills
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Hart, J., K. Yadav, S. Szymanski, A. Summer, A. Tannenbaum, J. Zlatev, D. Daniels, and S.D. Halpern. "Choice Architecture in Physician–patient Communication: A Mixed-methods Assessment of Physicians' Competency." BMJ Quality & Safety 30, no. 5 (May 2021).
  • 16 Apr 2008
  • Lessons from the Classroom

Chris Christensen: Legend of the Classroom

In the opening minutes of the only classroom video ever made of the man widely recognized as the world's leading authority on case-method teaching, Professor C. Roland ("Chris") Christensen... View Details
Keywords: by Deborah Blagg; Education
  • 19 Dec 2011
  • Research & Ideas

Climbing the Great Wall of Trust

of assessing ability and reliability," says Chua. "Affective trust is trust that comes from the 'heart.' This type of trust involves considerable emotional investments." To test the... View Details
Keywords: by Michael Blanding
  • 25 Jun 2014
  • Working Paper Summaries

Does ‘Could’ Lead to Good? Toward a Theory of Moral Insight

Keywords: by Ting Zhang, Francesca Gino & Joshua D. Margolis
  • 05 Apr 2011
  • Working Paper Summaries

The Power of Political Voice: Women’s Political Representation and Crime in India

Keywords: by Lakshmi Iyer, Anandi Mani, Prachi Mishra & Petia Topalova
  • 17 Sep 2021
  • Research & Ideas

The Trial of Elizabeth Holmes: Visionary, Criminal, or Both?

assault. They don’t think the criminal consequences will happen to them; it only happens to that other guy. And that’s one of the challenges with the psychology here. Prosecutors say they’re trying to have this deterrent effect, but a... View Details
Keywords: by Christina Pazzanese, Harvard Gazette; Biotechnology; Technology; Medical Devices & Supplies
  • Web

Terms of Use | HBS Online

Privacy Notice SMS Terms Terms of Use FERPA Community Values & Honor Code Trademark Notice Cookies Updated August 13, 2024 These terms apply to you if you registered or agreed to them on or after August 13,... View Details
  • 01 Dec 2017
  • News

Examining the Magnitude of Syria’s Refugee Crisis

Syrian communities was phase one of a large-scale survey Fabbe conducted to gain insight into the effects of the war on those who had fled from the conflict at home. Throughout... View Details
  • September 2015
  • Article

Design and Implementation of a Privacy Preserving Electronic Health Record Linkage Tool in Chicago

By: Abel Kho, John Cashy, Kathryn Jackson, Adam Pah, Satyender Goel, Jorn Boehnke, John Eric Humphries, Scott Duke Kominers and et al.
Objective
To design and implement a tool that creates a secure, privacy preserving linkage of electronic health record (EHR) data across multiple sites in a large metropolitan area in the United States (Chicago, IL), for use in clinical... View Details
Keywords: Information; Customers; Safety; Rights; Ethics; Entrepreneurship; Health Care and Treatment; Health Industry; Chicago
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Kho, Abel, John Cashy, Kathryn Jackson, Adam Pah, Satyender Goel, Jorn Boehnke, John Eric Humphries, Scott Duke Kominers, and et al. "Design and Implementation of a Privacy Preserving Electronic Health Record Linkage Tool in Chicago." Journal of the American Medical Informatics Association 22, no. 5 (September 2015): 1072–1080.
  • 11 Jan 2019
  • Blog Post

The ABCs of Recruiting at HBS

EC? RC? Aldrich? What’s an Aldrich? Every organization has their own acronyms and jargon and HBS is no exception. Here are some of the terms used at HBS that relate to on-campus company recruiting. Hopefully, you will have an even better... View Details
  • 07 Mar 2005
  • Research & Ideas

The Rise of Innovation in Asia

Although Asian countries have been able to use cost advantages and software coding prowess to attract outsource business from around the world, the region is quickly moving up the value chain to challenge America's leadership in... View Details
Keywords: by Sean Silverthorne
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