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Show Results For
- All HBS Web
(1,426)
- News (360)
- Research (763)
- Events (1)
- Multimedia (59)
- Faculty Publications (509)
- 2022
- White Paper
Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers
By: Joseph B. Fuller and Manjari Raman
A significant number of American workers—44%—are employed in low wage jobs at the front line of industries. Despite undertaking some of the most tedious, dirtiest, and most dangerous jobs, low-wage workers are—and have long been—the most likely to be overlooked by... View Details
Keywords: COVID-19; Labor Market; Low-wage Workers; Worker Welfare; Churn/retention; Morale; Jobs and Positions; Employees; Wages; Retention; Well-being; Human Resources
Fuller, Joseph B., and Manjari Raman. "Building from the Bottom Up: What Business Can Do to Strengthen the Bottom Line by Investing in Front-line Workers." White Paper, Harvard Business School, January 2022.
- 23 Aug 2020
- News
In the UK, She Leads the Search for a COVID Vaccine
stop to the spread of COVID-19 was daunting. “When I told my daughter I wasn’t sure I could do this, she looked at me and said, ‘Mum! If I’d said that you’d have given me all this lip about ‘don’t be under-confident, you’re just putting... View Details
- March 17, 2021
- Other Article
Beyond Pajamas: Sizing Up the Pandemic Shopper
By: Ayelet Israeli, Eva Ascarza and Laura Castrillo
A first look at how the COVID-19 pandemic impacted e-commerce apparel shopping in the US and the UK. Extensive analysis and interactive graphics utilizing millions of transactions.
While the pandemic is still playing out, our preliminary investigations... View Details
While the pandemic is still playing out, our preliminary investigations... View Details
Keywords: Retail; Retail Analytics; Consumer; Pandemic; COVID; COVID-19; Apparel; Ecommerce; Online Shopping; Online Apparel; Online Sales; Returns; CRM; Customer Retention; Customer Experience; Customer Value; Digital; Customer Focus and Relationships; Customers; Health Pandemics; Consumer Behavior; Customer Relationship Management; Internet and the Web; Behavior; E-commerce; Retail Industry; Apparel and Accessories Industry; Technology Industry; United States; United Kingdom
Israeli, Ayelet, Eva Ascarza, and Laura Castrillo. "Beyond Pajamas: Sizing Up the Pandemic Shopper." Harvard Business School Working Knowledge (March 17, 2021).
- Web
Health & Safety Protocols
What to Expect When Coming to Campus Last updated: 13 APR 2023 The health, safety, and well-being of our entire HBS community remain our top priority. We continue to monitor health and safety protocols as provided by the U.S. Centers for Disease Control and Prevention,... View Details
- 07 Apr 2021
- News
How Teams Work: Lessons from the Pandemic
- 01 Sep 2020
- News
Action Plan: Finding Fluency
Photo courtesy of Cammie Dunaway Photo courtesy of Cammie Dunaway Every day of 2020, Cammie Dunaway (MBA 1990) has practiced her French using the Duolingo app. “It is something positive I can do for myself,” Dunaway says of the hobby she has maintained throughout View Details
- 29 Jan 2021
- News
How Influencers, Celebrities, and FOMO Can Win Over Vaccine Skeptics
- 02 Apr 2020
- What Do You Think?
What Are Lessons for Leaders from This Black Swan Crisis?
years The greatest COVID-19 failure was clearly the failure to adapt in time to an emerging threat.” Bill Wallace said, “I’m calling the COVID-19 pandemic a White Swan: inevitable through global mobility and... View Details
Keywords: by James Heskett
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
With COVID-19 cases growing worldwide, business leaders are scrambling to deal with a wide variety of problems, from slumping sales and stalling supply chains to keeping employees healthy and making sure they can continue working. We... View Details
Keywords: by Dina Gerdeman
- 01 Sep 2020
- News
3-Minute Briefing: Mark Mason (MBA 1995)
different perspectives. But I’m also willing to take ownership. That’s not in contradiction to the first point. Leaders have to make decisions and provide vision and direction to motivate people to execute. Unlike the last crisis, which had roots in the financial... View Details
- 30 Mar 2021
- Research & Ideas
Commuting Hurts Productivity and Your Best Talent Suffers Most
as the COVID-19 pandemic wanes and remote employees—perhaps grudgingly—contemplate returning to offices. Wu’s conclusions were clear: A long commute hurts workers and their employers by hindering creativity and productivity, which stifles... View Details
Keywords: by Lane Lambert
- 02 Jun 2020
- Research & Ideas
Coronavirus Careers: Cloud Kitchens Are Now Serving
tougher, especially when there is no opportunity for in-person interactions. THE CORONAVIRUS CRISIS More Business-Related Pandemic Coverage from Around Harvard and Beyond COVID-19 Business Impact Center (Harvard Business School) Lessons... View Details
- 27 Apr 2020
- Research & Ideas
How Remote Work Changes What We Think About Onboarding
from virtual onboarding to managing anxiety and stress. Over the next few months, I will try to tackle them one by one in this space. COVID-19 has turned many companies into federations of remote workplaces, but without much guidance on... View Details
Keywords: by Boris Groysberg
- 24 Aug 2020
- Research & Ideas
How Much Will Remote Work Continue After the Pandemic?
A new study of pandemic-induced remote workers and their employers suggests that at least 16 percent will remain at-home workers long after the COVID-19 crisis has receded. The survey of 1,800 people in both small and larger businesses... View Details
Keywords: by Kristen Senz
- 24 May 2021
- Op-Ed
Can Fabric Waste Become Fashion’s Resource?
COVID-19 has broken fashion’s supply chain. As a result, an already wasteful industry has become more wasteful. Even before the pandemic, the global apparel industry was producing about 92 million tons of textile waste a year. That’s about one garbage truck’s worth of... View Details
- 01 Mar 2021
- What Do You Think?
What Does Remote Work Mean for Middle Managers?
managing the execution of existing policies and practices to pursue goals often set by others. Middle managers lead smaller numbers of associates but with more intense interaction, requiring them to balance organization behavior and larger strategic issues. And then... View Details
Keywords: by James Heskett
- 05 May 2022
- Research & Ideas
Why Companies Raise Their Prices: Because They Can
Döpper and Joel Stiebale in Rising Markups and the Role of Consumer Preferences. The research sheds light on how markups on key household items had already taken off in the years leading up to the COVID-19 pandemic. “I was surprised to... View Details
Keywords: by Rachel Layne
- 04 Oct 2022
- What Do You Think?
Have Managers Underestimated the Need for Face-to-Face Contact?
(iStockphoto/SolStock) The COVID-19 pandemic changed the ways we worked, the ways we shopped, and the ways we interacted with others. It fostered some businesses—online selling, meeting services, and home entertainment—and nearly killed... View Details
Keywords: by James Heskett
- 21 Apr 2021
- Research & Ideas
The Pandemic Conversations That Leaders Need to Have Now
own initiatives, such as scholarship or internship competitions, coat drives, or clean-up days. Given the magnitude of need during this crisis, there are many ways an organization can give back and involve employees. By doing so, you will begin to incorporate the View Details
- 30 Jun 2022
- HBS Case
Peloton Changed the Exercise Game. Can the Company Push Through the Pain?
Few companies create an entirely new consumer market and reach icon status—and then set out to reinvent themselves. But that’s the hill the at-home, interactive-exercise firm Peloton is now climbing. Peloton was one of the freewheeling successes of the first year of... View Details