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Show Results For
- All HBS Web
(616)
- People (1)
- News (153)
- Research (405)
- Events (2)
- Multimedia (10)
- Faculty Publications (260)
- 01 Sep 2009
- News
Read All About It!
as $180. A blue-ribbon ship such as the Cunard Line’s Queen Elizabeth will cost at least $197 for tourist and a minimum of $395 for first-class, according to current published rates. The gains that the airlines have made since they began... View Details
- 01 Jun 2022
- News
Turning Point: Sparking Change
Gillette, Pillsbury, and L’Oréal. In 2001, I launched The ComfortCake Company, selling pound cakes based on my original recipes to customers ranging from United Airlines to Walmart. But teaching was always at the back of my mind as a... View Details
- 01 Dec 2019
- News
Shaping Leaders Who Understand Business and the Environment
component to the Reimagining Capitalism course this year. He calls the module “What can I do now?” That’s the question he was getting from students after they read cases such as “JetBlue: Relevant Sustainability Leadership,” in which executives for the View Details
Keywords: April White
- 12 Nov 2021
- Op-Ed
Can Our Parenting Struggles Make Us Better Leaders?
they have an obligation to work proactively to further the company’s mission. Alaska Airlines, likewise, has become one of the most successful and well-regarded airlines by giving its frontline workers much more control over customer... View Details
- 01 Jun 2009
- News
Crisis and Creativity
fundamental decisions for any business: where to play, how to deliver, and how to win. Where to Play. Entrepreneurs must target downturn needs such as superior value relative to existing players or provide good substitutes for the necessities that consumers have to... View Details
Keywords: Bhaskar Chakravorti
- 01 Feb 2000
- News
Breaking Down Barriers: The Electronic Wallet
airline ticket, or renewing a car registration - users activate their wallets, which then enter credit card, billing, and shipping information onto a point-of-sale form with a single click. But even the most basic wallet doesn't stop... View Details
Keywords: Judith A. Ross
- 01 Mar 2014
- News
Feedback
they gave was of a European hospital that changed scheduling to be patient-centric. The entire patient experience was vastly improved and did not hurt the hospital's income. Other than the airline industry it is hard to find an industry... View Details
Keywords: Health, Social Assistance
- 01 Oct 2001
- Research & Ideas
Five Questions for Stuart Gilson
the end I believe this accounting innovation played an important role in the ultimate financial success of the restructuring. Some critics have pointed to recent labor unrest at the airline as evidence that the restructuring failed, but... View Details
Keywords: by Sean Silverthorne
- 25 Aug 2003
- Research & Ideas
Should You Sell Your Digital Privacy?
identity/privacy in terms of being an asset? A: I want Amazon to know my identity, in particular my taste in books and music. I know that they respect the value of that knowledge so that the issue of sharing the data won't ever come up. I want American View Details
- 21 Apr 2020
- Research & Ideas
7 Successful Battle Strategies to Beat COVID-19
toward gunfire, where they certainly would be needed. Southwest Airlines famously provides structure to staff built on culture and an aligned operating model. In the field, staff members know what levers they can pull to respond to... View Details
Keywords: by Euvin Naidoo
- 13 Jan 2020
- Blog Post
Blending my Tech and Managerial Mindsets
ground crew went above and beyond to selflessly help her navigate swiftly through the airport. When we returned to Boston, I searched the alumni network for people in the airline and sent them an email with the story. They were delighted... View Details
- 13 Jul 2016
- News
From Money to Ministry
He handled lending for the airline and aerospace industry during deregulation and many reorganizations. “I learned about relationship banking, as opposed to now, where it’s all about the deal, all quite transactional, to my dismay.”... View Details
Keywords: Margie Kelley
- 01 Dec 1998
- News
Year 2000 Computer Problem and You: Disaster for Some, Lessons for All
can't do it all, you can probably do enough to satisfy customers and stay in business. Do you foresee crises as dramatic as some of those described in the press? You mean airplanes falling from the sky? It's not likely with the airlines... View Details
- 10 Apr 2014
- Blog Post
HBS FIELD 2 - A good sneak-peek into consulting
a trip to Malaysia. I was incredibly lucky. We were going to work with the global partner AirAsia X (our client), one of the most successful airlines in the world which, to the astonishment of the whole industry, has made low-cost... View Details
Keywords: Consulting
- 19 Dec 2014
- News
Atlanta Alumni Connect Around a 'Vision' for the New HBS
Airlines and a senior advisor at Goldman Sachs, “the education is absolutely fantastic—the capacities to analyze, to understand finance and marketing and human resources, and that spirit of leadership. It’s all there. And when you come... View Details
- 23 Dec 2008
- First Look
First Look: December 23, 2008
http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=909025 Malaysia Airlines (A) Harvard Business School Case 209-024 In the first six weeks on the job, the new CEO of Malaysia View Details
Keywords: Martha Lagace
- 01 Oct 2021
- News
Tackling the World’s Most Difficult Challenges
traditional balance sheet does not account for a company’s cost to society. For instance, airlines don’t figure in the environmental costs of travel, which can amount to billions annually. HBS’s Impact-Weighted Accounts Project, led by... View Details
- 22 Sep 2015
- News
Getting New Ideas off the Ground
if we would help him put a computer in the home of every employee worldwide. “We did that with Ford, and then the next day in the front page of the New York Times announced a similar deal with Delta Airlines for their nearly 90,000... View Details
- 12 May 2015
- News
A Flash of Insight
When American Airlines Flight 11 struck the North Tower of the World Trade Center on the bright, sunny morning of September 11, 2001, it set off a chain of dark events that would kill 3,000 people and change forever the way many Americans... View Details
- 21 Aug 2017
- Blog Post
From Germany to HBS
Despite growing up in a small village in southern Germany, I have always had a strong sense of curiosity that drew me to places far away. As a young boy I often gazed up at the airliners cruising 36,000ft above and wondered what their... View Details