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  • January 2007 (Revised August 2007)
  • Case

Fulton County School System: Implementing the Balanced Scorecard

By: Robert S. Kaplan and Monica Nah Lee
Illustrates the adaptation and implementation of a private sector management tool, the Balanced Scorecard, to a public school district. As part of a continuous improvement initiative, the Director of Planning and Policy facilitates the development of a strategy map and... View Details
Keywords: Education; Governance; Leadership; Balanced Scorecard; Performance Improvement; Strategy; Education Industry
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  • June 28, 2021
  • Article

4 Imperatives for Managing in a Hybrid World

By: Kalle Heikkinen, William R. Kerr, Mika Malin and Panu Routila
As more and more companies turn to a hybrid model of work more than a year into the COVID-19 pandemic, what challenges are leaders likely to face when managing people both in the office and remotely? Interviews with 38 executives in Nordic countries point to four main... View Details
Keywords: Hybrid Organizations; Organizational Structure; Management; Leadership
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  • 13 Feb 2022
  • News

A Century of MBA Case Studies: Exacting Examples from Business Life

  • Program

Leadership for Senior Executives

improve your competitive position in the marketplace. Details Build your contextual intelligence Analyze how the environmental context influences how your organization operates and competes Sharpen your contextual intelligence on a micro level (e.g., View Details
  • Program

Authentic Leader Development

through difficult and pressure-filled challenges Adapt your leadership style to different scenarios, while remaining true to your values and purpose Balance your intrinsic and extrinsic motivations to find the "sweet spot" of your... View Details
  • April 1992 (Revised July 1992)
  • Case

U.S. Robotics, Inc.

U.S. Robotics (USR) is a fast-growing $80 million computer communications company with the aggressive growth target of becoming a $500 million company by 1995. It is widely accepted as the technology leader in its market, and relies strongly on its ability to bring... View Details
Keywords: Organizational Change and Adaptation; Expansion; Product Development; Growth and Development Strategy; Computer Industry; Communications Industry; United States
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  • 2022
  • Book

Ripe for Revolution: Building Socialism in the Third World

By: Jeremy Friedman
A historical account of ideology in the Global South as the postwar laboratory of socialism, its legacy following the Cold War, and the continuing influence of socialist ideas worldwide.

In the first decades after World War II, many newly independent... View Details
Keywords: Socialism; Economic Systems; Globalization; Government and Politics; Developing Countries and Economies
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  • December 2009
  • Article

Restructuring Within an Academic Health Center to Support Quality and Safety: The Development of the Center for Quality and Safety at the Massachusetts General Hospital

By: Richard Bohmer, Jonathan David Bloom, Elizabeth Mort MD, Akinluwa Demehin and Gregg Meyer MD
Recent focus on the need to improve the quality and safety of health care has created new challenges for academic health centers (AHCs). Whereas previously quality was largely assumed, today it is increasingly quantifiable and requires organized systems for... View Details
Keywords: Health Care and Treatment; Organizational Change and Adaptation; Organizational Culture; Organizational Design; Performance Improvement; Quality; Safety; Massachusetts
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  • 06 Oct 2023
  • Book

Yes, You Can Radically Change Your Organization in One Week

The biggest, thorniest organizational problems can be solved in just one week, say Frances Frei and Anne Morriss, coauthors of the new book Move Fast and Fix Things. Armed with decision-making power and the right change-management toolkit, leaders don’t need to work... View Details
Keywords: by Kristen Senz
  • 21 Aug 2018
  • News

The Business Case for Curiosity

    W. Earl Sasser

    Earl Sasser is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. He received a B.A. in Mathematics from Duke University in 1965, an MBA from the University of North Carolina in 1967, and a Ph.D. in... View Details

    Keywords: airline; automotive; banking; broadcasting; communications; construction; credit card; education industry; entertainment; fast food; hotels ＆ motels; insurance industry; marketing industry; oil ＆ gas; restaurant; retailing; service industry; sports; tourism; transportation

      Michael A. Wheeler

      Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

      Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
      • Web

      Browse All Articles, Research, & Case Studies - HBS Working Knowledge

      John Macomber argues that private investors could play a pivotal role in developing adaptation projects that provide strong returns. 06 Nov 2024 Managing the Future of Work Guest Episode: Joseph Fuller on The Gartner Talent Angle Bill... View Details
      • Article

      Leadership Tips for Today to Stay in the Game Tomorrow: The Ambidextrous Leader

      By: Michael Tushman
      This article summarizes research by the author into why some organizations fail in the face of "punctuated change," while others are reborn, adapt and survive. The key, he finds, involves embracing paradox. Continuing to exploit current business success is a must, but... View Details
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      • October 2010
      • Article

      Power Posing: Brief Nonverbal Displays Affect Neuroendocrine Levels and Risk Tolerance

      By: Dana R. Carney, Amy J.C. Cuddy and Andy J. Yap
      Humans and other animals express power through open, expansive postures and powerlessness through closed, constrictive postures. But can these postures actually cause power? As predicted, results revealed that posing in high-power (vs. low-power) nonverbal displays... View Details
      Keywords: Risk and Uncertainty; Nonverbal Communication; Behavior; Decision Choices and Conditions; Gender; Power and Influence
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      • March 2000
      • Case

      Lockheed Martin: The Employer of Choice Mission

      By: Clayton M. Christensen and Michael D Overdorf
      A Lockheed Martin manager is faced with the decision of where to focus the organization's resources in order to develop a world-class employee development system. The manager's recommendation will serve as the basis for the company's goal of becoming an Employer of... View Details
      Keywords: Organizational Culture; Resource Allocation; Decision Choices and Conditions; Employees; Human Resources; Leadership Development; Cost Management; Organizational Design; Aerospace Industry
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      • August 1996 (Revised October 1996)
      • Case

      Suzanne de Passe at Motown Productions (A1)

      By: Linda A. Hill and Jaan Elias
      Illustrates: 1) the impact of a manager's leadership style on corporate culture, direction, and performance; 2) the concept of fit between leadership style and the requirements of situations in which managers find themselves; and 3) the need for managers to adapt their... View Details
      Keywords: Management Style; Race; Organizational Culture; Success; Leadership Style; Gender; Management Teams; Change Management; Situation or Environment; Creativity; Relationships; Music Industry; Entertainment and Recreation Industry
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      • August 2016 (Revised July 2017)
      • Case

      Diageo and Mey Icki: Turkish Delight or Turkish Hangover?

      By: Dante Roscini and Gamze Yucaoglu
      In September 2013, two years after its $2.1 billion acquisition of Mey Icki Sanayi ve Ticaret AS (Mey Icki), the principal spirits company in Turkey specializing in the local beverage, raki, Diageo, the world’s leading premium drinks company, was concerned about new... View Details
      Keywords: Foreign Direct Investment; Emerging Markets; Government Legislation; Taxation; Valuation; Business and Government Relations; Government and Politics; Risk Management; Retail Industry; Food and Beverage Industry; Middle East; Turkey
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      • 2010
      • Article

      We Cannot Go On: Disruptive Innovation and the First World War Royal Navy

      By: Gautam Mukunda
      Insights from Disruptive Innovation theory (DI) are often used in the formulation, implementation, and evaluation of national security policy. DI explains why successful companies are sometimes defeated by new competitors with relatively unsophisticated products.... View Details
      Keywords: Technology; History; National Security; Framework; Adaptation; Organizational Change and Adaptation; Technological Innovation; Machinery and Machining; Disruptive Innovation; Theory; Developing Countries and Economies; Technology Industry
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      • TeachingInterests

      Strategy Execution

      By: Dennis Campbell

      This course takes strategy as given and teaches what students need to know to execute and win in highly competitive markets. Using fundamental building blocks based on accountability systems and structures, this course is divided into seven modules:

      1.... View Details