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    Robert H. Hayes

    Robert Hayes is the Philip Caldwell Professor of Business Administration, Emeritus, at the Harvard Business School. Prior to his appointment to the Harvard Faculty in 1966, he worked for I.B.M. and McKinsey & Company. He received his Ph.D. degree in 1966 from... View Details
    • January 2025
    • Case

    North Forty: Managing Liquidity through Change

    By: Luis M. Viceira and Brad Towne
    This case explores the interaction between spending and investment decisions at a family office, specifically the family office of Jeff and Tricia Raikes, with special emphasis on the management of spending, portfolio investments, and asset liquidity in the presence of... View Details
    Related
    • February 2006 (Revised November 2012)
    • Case

    Corporate Responsibility & Community Engagement at the Tintaya Copper Mine (A)

    By: V. Kasturi Rangan, Brooke Barton and Ezequiel Reficco
    Located in the highlands of Peru, the Tintaya copper mine has long been a source of intense conflict between local community members and mine operators. The mine, which was owned and managed first by the Peruvian state and later by BHP Billiton, stands on 2,300... View Details
    Keywords: Developing Countries and Economies; Multinational Firms and Management; Agreements and Arrangements; Corporate Social Responsibility and Impact; Business and Community Relations; Non-Governmental Organizations; Conflict Management; Mining Industry; Australia; Peru
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    • 02 Feb 2023
    • Research & Ideas

    Why We Still Need Twitter: How Social Media Holds Companies Accountable

    case of United Airlines, many viral tweets about nationally recognizable companies are picked up in media outlets like The New York Times and The Wall Street Journal. These results also highlight that social media alone cannot substitute... View Details
    Keywords: by Kasandra Brabaw; Technology
    • Web

    Cold Calling - Christensen Center for Teaching & Learning

    Teaching by the Case Method Cold Calling Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement... View Details
    • Web

    Sample Class - Christensen Center for Teaching & Learning

    Teaching By the Case Method Sample Class Preparing to Teach Leading in the Classroom Providing Assessment & Feedback Sample Class This section takes you behind the scenes and into the classroom with Harvard Business School Professor David... View Details
    • Research Summary

    Family Business Governance

    Davis's other current work explores family, business, and ownership governance in the family business system. A book on this topic is in process. Included in this body of work is a large-scale survey project on corporate governance of Brazilian family companies and... View Details
    • June 2024
    • Teaching Note

    Numenta in 2020: The Future of AI

    By: David B. Yoffie
    In 2020, Numenta’s co-founder, Jeff Hawkins, completed his pathbreaking research on artificial intelligence. His co-founder and CEO, Donna Dubinsky, had to find a business model to monetize the technology. This teaching note explores the challenges of building a... View Details
    Keywords: Artificial Intelligence; Monetization; Strategy; Intellectual Property; AI and Machine Learning; Business Model; Entrepreneurship; Technology Industry
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    • March 2021 (Revised August 2021)
    • Supplement

    Wendell Weeks at Corning Inc. (B): Valor Glass and the COVID-19 Pandemic

    By: Ryan Raffaelli and Aldo Sesia
    The (B) case offers a detailed account of Wendell Weeks’s innovation strategy at Corning, and how his approach played a critical role in the COVID-19 pandemic. It illustrates the company’s philosophy of making long-term investments in promising new technologies and... View Details
    Keywords: Innovation and Invention; Innovation Strategy; Technological Innovation; Disruptive Innovation; Information Technology; Leadership; Health Pandemics; Technology Industry; United States; New York (city, NY)
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    • February 2014
    • Case

    The Fall of the 'Fabulous Fab'

    By: Eugene F. Soltes and Nanette Byrnes
    Fabrice Tourre, a mid-level trader at Goldman Sachs, seeks to understand how he was one of the only executives of any Wall Street firm held accountable in the aftermath of the financial crises. The case includes commentary from Tourre and jurors that found him guilty... View Details
    Keywords: Management; Corporate Accountability; Ethics; Financial Crisis; Finance; Financial Services Industry; United States
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    • November 2007 (Revised March 2014)
    • Case

    Excerpts from Interview with Jim Triandiflou, Founder of Ockham Technologies

    By: Noam Wasserman
    Describes the issues facing a founder-CEO regarding building a board, assembling an executive team, managing tension between co-founders, and outsourcing system development work. The abridged version does not include the introduction and final sections of the full case... View Details
    Keywords: Entrepreneurship; Governing and Advisory Boards; Job Cuts and Outsourcing; Management Teams; Managerial Roles; Conflict Management
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    • December 2002 (Revised October 2006)
    • Case

    Tesco Plc.

    By: David E. Bell
    Tesco, a supermarket chain, has been transformed from a third-rate retailer to a global leader in the past ten years. This case describes how that was accomplished. Interviews with Tesco employees explain the company's approach to understanding customers, motivating... View Details
    Keywords: History; Motivation and Incentives; Leadership; Internet and the Web; Supply Chain Management; Global Strategy; Globalization; Customer Focus and Relationships; Business Strategy; Retail Industry
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    • January 2001
    • Case

    Merck Global Health Initiatives (A)

    By: James E. Austin, Diana Barrett and James Weber
    The case series focuses on Merck's drug donation program and then raises new issues facing management about what to do about HIV/AIDS in Africa given the company's development of a new therapy. Describes collaboration among many parties including the Gates Foundation,... View Details
    Keywords: Programs; Philanthropy and Charitable Giving; Health Disorders; Health Care and Treatment; Private Sector; Public Sector; Alliances; Problems and Challenges; Pharmaceutical Industry; Botswana
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    • January 2000
    • Case

    Talbots - A Classic

    By: V. Kasturi Rangan and Marie Bell
    This case traces why the $1 billion women's clothing retailer decided to attract younger customers, what went wrong, and the actions taken to recover. By the end of 1999, the company has reestablished itself and faces several growth opportunities and must decide on the... View Details
    Keywords: Customer Focus and Relationships; Decisions; Crisis Management; Product Positioning; Problems and Challenges; Segmentation; Fashion Industry
    Related
    • March 1998 (Revised July 2000)
    • Case

    InPart

    By: Joseph B. Lassiter III, Michael J. Roberts and Jon Biotti
    Stacey Lawson, HBS 1996, started a CAD parts representations database company to help designers and engineers with the design process. The company has completed its product and is starting to sell it. The case examines issues involving the organization of the sales... View Details
    Keywords: Decision Choices and Conditions; Price; Salesforce Management
    Related
    • April 1992 (Revised August 1994)
    • Case

    Apple Computer--1992

    By: David B. Yoffie
    In 1992, Apple received the only profitable standard other than IBM/Microsoft/Intel in the PC industry. The case examines Apple's dilemma of how to retain its profitability as the structure of the industry deteriorates. Apple's CEO poses the critical question: Can... View Details
    Keywords: Competitive Strategy; Industry Structures; Computer Industry
    Related
    • 01 Aug 2012
    • News

    ISO standards stamp approval

    • 01 Dec 2011
    • News

    Health-care changes signal much-needed shift

    • 03 Jan 2017
    • First Look

    January 3, 2017

    mainly as “last resorts” relevant only in case of impasse or “if the other side is more powerful.” While savvy negotiators and analysts generally avoid these pitfalls, the less sophisticated can go astray. Robust correctives to these... View Details
    Keywords: Carmen Nobel
    • 09 Jan 2024
    • Research & Ideas

    Could Clean Hydrogen Become Affordable at Scale by 2030?

    Hydrogen is poised to move from the sidelines of global clean energy as the industry learns to produce it more efficiently and at lower cost, according to newly published research led by Gunther Glenk, a climate fellow with Harvard Business School's Institute for the... View Details
    Keywords: by Desmond Dodd; Energy; Green Technology