Publications

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2012
Working Paper

Relational Contracts and Organizational Capabilities

By: R. Gibbons and R. Henderson

A large literature identifies unique organizational capabilities as a potent source of competitive advantage, yet our knowledge of why capabilities fail to diffuse more rapidly-particularly in situations in which competitors apparently have strong incentives to adopt... View Details

Keywords: Competitive Advantage; Motivation and Incentives; Management Practices and Processes; Contracts; Competency and Skills; Relationships; Complexity

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2007
Article

Convictions, Conventions and the Operational Risk Maze—The Cases of Three Financial Services Institutions

By: Anette Mikes

Making sense of operational risk practices in the financial services sector is a challenge. There is a temptation to explain the wide variety of approaches as a characteristic of the early stage of development in which the genre resides.
Based on the evidence of... View Details

Keywords: Management Practices and Processes; Risk Management; Governing Rules, Regulations, and Reforms; Conflict and Resolution; Organizations; Financial Services Industry

March 2001 (Revised May 2001)
Case

&Samhoud Service Management

By: Thomas J. DeLong, Ashish Nanda and Monica Mullick

&Samhoud, a small service management consulting firm in the Netherlands, grapples with the dilemma of firing its largest client while introducing Heskett's theory of the service profit chain. View Details

Keywords: Mission and Purpose; Management Practices and Processes; Customer Focus and Relationships; Customer Relationship Management; Consulting Industry; Netherlands

16 May 2012
Research & Ideas

Can Decades of Military Overspending be Fixed?

process has a number of built-in, even cultural, aspects that resist change," Fox writes. "These include an irregular and erratic flow of weapons systems appropriations; the very nature of cutting-edge, highly risky research and... View Details

Keywords: by J. Ronald Fox; Service

2011
Chapter

El Sector Privado y las Responsabilidades Públicas: El Rol de las Soluciones Comerciales en la Temática Social

By: Michael Chu

In today's world, certain goods and services are considered so basic that, regardless of culture, they are accepted as public responsibilities. However, for the low-income populations in developing countries, which constitute the majority of the world, access to these... View Details

Keywords: Business Model; Developing Countries and Economies; Private Sector; Public Sector; Management Practices and Processes; Human Needs; Poverty; Commercialization

September 1999 (Revised February 2004)
Case

WebSpective Software, Inc. (A)

By: Michael J. Roberts, Joseph B. Lassiter III, John T. Gourville and Sun Ming Wong

Describes the situation at WebSpective, a software company that develops products to help companies manage the network of servers that support their Websites. Describes the use of "concept engineering" tools to interview customers, determine their needs and the... View Details

Keywords: Entrepreneurship; Management Practices and Processes; Customers; Customer Focus and Relationships; Communication Intention and Meaning; Product Development; Product Marketing; Management Analysis, Tools, and Techniques; Customer Satisfaction; Marketing Strategy; Information Technology Industry

23 Feb 2022

HBS College Programs Series: Canada

Come learn about the ways you can get involved with HBS as a college student. This includes our deferred admission process for college seniors, 2+2, and our MBA preview experiences Peek, Virtual Venture into Management, and Summer Venture... View Details

03 Nov 2021

Investing in You: Financial Aid at HBS

Join us to learn more about how the financial aid process is one that invests in the most important resource we have - you! Hear from current students and recent alums about their own financial aid journeys and the ways the Financial Aid... View Details

31 Mar 2016

Admissions Q&A Webinar

The webinar will begin at noon (EST). Our admissions team will review the application process for the HBS Class of 2018, the 2+2 program, and will answer questions from participants. Please review the admissions presentations in advance.... View Details

Web

Course Planning | MBA

Wednesdays Auditors & Harvard Fellows (Ali, Nieman, Loeb, etc.) Case Method Workshop HBS Campus Map & Directions Last Updated: May 28, 2025 Related Links Cross-Registration Petition Process Questions? mbacrossreg@hbs.edu View Details

March 1998 (Revised June 1998)
Case

BCI Growth III: November 1993

By: Josh Lerner

Supplements BCI Growth III: May 1993. View Details

Keywords: Private Equity; Business Growth and Maturation; Consolidation; Acquisition; Wastes and Waste Processing; Service Industry; United States

March 1998 (Revised December 1998)
Case

BCI Growth III: May 1993

By: Josh Lerner

A Vermont solid-waste company seeks mezzanine financing to finance its strategy of acquiring and consolidating local competitors. The mezzanine private equity group must decide whether this investment offers an attractive risk-return tradeoff. View Details

Keywords: Private Equity; Business Growth and Maturation; Consolidation; Wastes and Waste Processing; Acquisition; Service Industry; Vermont

2025
Working Paper

Management and Firm Dynamism

By: Nicholas Bloom, Jonathan S. Hartley, Raffaella Sadun, Rachel Schuh and John Van Reenen

We show better-managed firms are more dynamic in plant acquisitions, disposals, openings and closings in U.S. Census and international data. Better-managed firms also birth better-managed plants, and improve the performance of the plants they acquire. To explain these... View Details

Keywords: Management Practices; Productivity; Management Practices and Processes; Mergers and Acquisitions; Competition; Business or Company Management; Performance Productivity