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  • 2025
  • Working Paper

Generative AI and the Nature of Work

By: Manuel Hoffmann, Sam Boysel, Frank Nagle, Sida Peng and Kevin Xu
Recent advances in artificial intelligence (AI) technology demonstrate a considerable potential to complement human capital intensive activities. While an emerging literature documents wide-ranging productivity effects of AI, relatively little attention has been paid... View Details
Keywords: Generative Ai; Digital Work; Open Source Software; Knowledge Economy; AI and Machine Learning; Open Source Distribution; Organizational Structure; Performance Productivity; Labor
Related
  • 09 Jan 2018
  • First Look

First Look at New Research and Ideas, January 9, 2018

clarify matters. There are many areas, like how firm performance connects to entrepreneurial personality, that are woefully understudied and ripe for major advances if the appropriate cross-disciplinary... View Details
Keywords: Sean Silverthorne
  • 28 Oct 2019
  • Research & Ideas

Brick-and-Mortar Stores Are Making a Comeback

to build a relationship with the customer and communicate the brand in an experiential way. There’s still a purpose for physical shopping in today’s environment; it just has to feel different from what we’ve gotten used to as consumers.... View Details
Keywords: by Jen McFarland Flint; Retail
  • January 2016
  • Article

Making Do with Less: Working Harder During Recessions

By: Edward P. Lazear, Kathryn L. Shaw and Christopher Stanton
Why did productivity rise during recent recessions? One possibility is that average worker quality increased. A second is that each incumbent worker produced more. The second effect is termed "making do with less." Using data from 2006 to 2010 on individual worker... View Details
Keywords: Performance Productivity; Economic Slowdown and Stagnation
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  • 05 Feb 2015
  • Research & Ideas

How New BofA Executives Learn its ’Deep Smarts’

coauthors are Walter Swap, professor of psychology emeritus and former chairman of the Psychology Department at Tufts University, and Gavin Barton, principal and founder of GB Performance Consulting. book excerpt Bank Of America's... View Details
Keywords: Re: Dorothy A. Leonard; Banking
  • 29 Apr 2018
  • Working Paper Summaries

Analyzing the Aftermath of a Compensation Reduction

Keywords: by Jason Sandvik, Richard Saouma, Nathan Seegert, and Christopher Stanton; Service
  • February 2006 (Revised September 2006)
  • Case

Tad O'Malley: June 2005

By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Tad O'Malley, a new associate at Empire Investment Group, a top-tier leveraged buyout firm, must evaluate three different deals and recommend which should receive additional resources for further investigation. He must consider the specifics of each company and each... View Details
Keywords: Negotiation Deal; Resource Allocation; Private Equity; Projects; Management Analysis, Tools, and Techniques; Performance Evaluation; Leveraged Buyouts
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  • February 1985
  • Case

General Electric--Thermocouple Manufacturing (B)

By: David A. Garvin
Describes what has happened since the introduction of just-in-time production techniques were developed to reduce inventory. Reviews the progress to date in such areas as process rationalization; set-up reduction; quality improvement and leveling the scheduling; and... View Details
Keywords: Supply Chain; Logistics; Production; Business Processes; Technological Innovation; Quality; Performance Improvement; Management Analysis, Tools, and Techniques; Manufacturing Industry
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  • March 2002
  • Background Note

Virtuous Cycles: Improving Service and Lowering Costs in E-Commerce

Illustrates how various elements in a customer's encounter with Internet services relying on physical service (labor-intensive customer support and/or logistics) affect one another. Presents a framework that suggests: 1) that improving service quality in specific... View Details
Keywords: Internet and the Web; Service Delivery; Performance Efficiency; Performance Effectiveness; Service Industry
Related
  • 19 May 2011
  • Research & Ideas

Empathy: The Brand Equity of Retail

increased dramatically. Now that they could pay for showing up late, the parents stopped feeling guilty and made it a habit. "If you put a money value on the incentive, you often take away the pressure to... View Details
Keywords: by Carmen Nobel; Health
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

businesses outperform both single-unit firms and multi-unit firms composed of unrelated businesses. Explanations for this relationship between focus and firm performance have largely centered on economies of... View Details
Keywords: Martha Lagace
  • 28 Jul 2015
  • First Look

First Look: July 28, 2015

School Case 515-090 Target Stores: The Hunt for 'Unvolunteered Truths' No abstract available. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/515090-PDF-ENG Harvard Business School Case 215-058 Generating Higher Value at IBM... View Details
Keywords: Carmen Nobel
  • 24 Jul 2006
  • Research & Ideas

How Kayak Users Built a New Industry

The sport of rodeo kayaking—the use of specialized kayaks to perform acrobatic tricks and maneuvers in rough white water—began around 1968 when an avid sportsman by the name of Walt Blackader developed techniques View Details
Keywords: by Sean Silverthorne; Entertainment & Recreation
  • 06 Mar 2019
  • Sharpening Your Skills

Has the Glass Ceiling Been Broken (or at Least Cracked)?

women CEOs, too. The growth rate of women-owned businesses is three times the amount for all businesses. But that's not enough. It still feels that compensation, influence, and opportunity flow more freely to men. Gender sterotypes still... View Details
Keywords: by Sean Silverthorne
  • 04 Aug 2003
  • What Do You Think?

Are We Facing an Attitude Shortage?

Summing Up "Good attitudes supercharge organizational performance beyond what the skill/talent level would indicate," according to Perry Miles. "Attitude is one of the strongest determinants of performance," added... View Details
Keywords: by James Heskett
  • 10 Nov 2015
  • First Look

November 10, 2015

success, for example, leads to an unreasonable fear of failure, a mindset that inhibits risk taking, a focus on past performance rather than potential, and blindness to the role of luck in successes and... View Details
Keywords: Sean Silverthorne
  • 22 Aug 2005
  • Research & Ideas

Balancing the Future Against Today’s Needs

needs to know that the exploitive crowd is paying the bills." This helps affirm the message "We're all in this together." Embracing The Long View In George's growth model, as you build the core, you should also be looking... View Details
Keywords: by Paul Michelman
  • 29 Jan 2008
  • First Look

First Look: January 29, 2008

available at this time. When Professionals Have to Lead: A New Model for High Performance Authors:Thomas J. DeLong, John Gabarro, and Robert Lees Publication:Harvard Business School Press, 2007 Abstract... View Details
Keywords: Martha Lagace
  • 26 Jan 2010
  • First Look

First Look: Jan. 26

Analysis of the Reduction Mammaplasty Learning Curve: A Statistical Process Model for Approaching Surgical Performance Improvement Authors:Matthew Carty, Rodney Chan, Robert S. Huckman, Daniel C. Snow, and... View Details
Keywords: Martha Lagace
  • 13 Jan 2003
  • Research & Ideas

Making Biotech Work as a Business

No matter how you slice the numbers, all arrows in biotechnology's financial performance after twenty years are still pointing downward, said HBS professor Gary P. Pisano recently. Despite the great promise of the sector—to improve the... View Details
Keywords: by Martha Lagace; Biotechnology; Health; Technology