Publications

December 2020 (Revised February 2021)
Case

Kerry Group: Inspiring Food, Nourishing Life

By: Forest L. Reinhardt, José B. Alvarez, Damien McLoughlin, Tonia Labruyere and Tonia Junker

The Irish company Kerry Group, one of the leading global players in the taste and nutrition industry, wants to ensure its future growth in developing and developed markets. Founded in 1972 as a dairy cooperative, it had grown into a provider of taste and nutrition... View Details

Keywords: Agribusiness; Environmental Sustainability; Food; Nutrition; Growth and Development Strategy; Global Range; Market Entry and Exit; Customer Relationship Management; Agriculture and Agribusiness Industry

01 Feb 2000
News

Short Takes

evolve along this continuum, forward or backward," he says, "is a useful strategic tool for managers who are assessing what type of relationship they're in and considering if and how they should progress to... View Details

Keywords: Nancy O. Perry

March 2017
Case

SEAS and HBS in Allston

By: Thomas R. Eisenmann and Kerry Herman

The case describes opportunities for and barriers to collaboration between the Harvard School of Engineering and Applied Sciences (SEAS) and Harvard Business School as SEAS prepares to move two-thirds of its faculty and classes to a new campus in Allston, 1.5 miles... View Details

Keywords: Business Education; Engineering; Strategy; Partners and Partnerships; Change Management; Education Industry; United States

October 1985
Article

Further Thoughts on the Power of Alternatives: An Example from Labor-Management Negotiations in Major League Baseball

By: A. E. Roth

Keywords: Cognition and Thinking; Labor and Management Relations; Negotiation; Entertainment; Sports Industry

November 1991 (Revised June 1992)
Case

AT&T: The Dallas Works (B)

Describes the innovative use of a cross-level team as a tool for driving change at a troubled AT&T plant. After the team is disbanded, the case raises questions about the group's achievements, and about how well the organization is positioned to tackle the changes that... View Details

Keywords: Organizational Change and Adaptation; Change Management; Groups and Teams; Telecommunications Industry; Texas

19 Feb 2021
News

3 Steps to Better Virtual Meetings

24 Nov 2020
News

How Fake Customer Reviews Do — and Don’t — Work

23 Mar 2021
Book

Succeeding in the New Work-from-Anywhere World

out-of-sync, and out-of-touch mode,” Neeley says. Another challenge, especially during the pandemic: The lines between work and non-work times can get blurred, so managers should be concerned less about productivity dropping and more... View Details

Keywords: by Michael Blanding

01 Mar 2003
News

Three Appointed to Endowed Professorships

Paul A. Gompers, Roy and Elizabeth Simmons Professor of Business Administration Paul Gompers specializes in research on financial issues related to start-up, high growth, and newly public companies. A member of both the Finance and the Entrepreneurial View Details

Keywords: fellowships; Colleges, Universities, and Professional Schools; Educational Services

01 Jul 2002
News

Mismanagement of Customer Loyalty

Keywords: Werner Reinartz, V. Kumar

01 Apr 2001
News

University Elections

are: Paul A. Buttenwieser, AB ’60, MD ’64. Psychiatrist; Novelist. Cambridge, MA. Sidney R. Knafel, AB ’52, MBA ’54. Managing Partner, SRK Management Company. New York, NY. Roxane Harvey Gudeman, AB ’62,... View Details

Francisco A. Lorenzo

Lorenzo took over the fledgling Texas International Airways in 1972 and through major acquisitions including Continental Airlines, he built it into one of the country’s largest airline carriers. Lorenzo was skillful at managing government... View Details

Keywords: Transportation

06 Feb 2006
What Do You Think?

Should CEOs of Public Companies Offer Earnings Guidance?

Terry Ott commented, "I worked in a private company that went public. . . . Post-IPO, the company has continued to do well but the morale has seriously declined because employees feel pressure to have the business look good on a... View Details

Keywords: by James Heskett; Financial Services

August 2016 (Revised July 2017)
Case

Singapore Airlines: Premium Goes Multi-Brand

By: Rohit Deshpande and Dawn H. Lau

Singapore Airlines had long been considered the gold standard for its innovative customer service. However, the company was faced with new sources of competition, from the rapid growth of Southeast Asian low-cost carriers on the one hand, to the expansion of premium... View Details

Keywords: Customer Focus and Relationships; Economic Slowdown and Stagnation; Management Teams; Brands and Branding; Air Transportation Industry; Travel Industry; Singapore

March 2010
Case

Sonoco Products Company (A): Building a World-Class HR Organization (Abridged)

By: David A. Thomas and Boris Groysberg

Describes the steps the vice-president of human resources takes in revamping an HR function that was noncooperative and, at times, competitive and introducing the company to the notion of HR as a strategic business partner. Explores changes made to the company's... View Details

Keywords: Human Resources; Organizations; Restructuring; Partners and Partnerships; Management Succession; Strategic Planning; Performance

August 2007 (Revised May 2009)
Case

PlaNet Finance: Broad Scope in Microfinance

By: Andrei Hagiu and Elena Corsi

PlaNet Finance was a French NGO providing technical support and training services to microfinance institutions (i.e., institutions providing financial services to the poor) and other microfinance actors, rating of microfinance institutions and management, and advisory... View Details

Keywords: Financial Institutions; Microfinance; Growth Management; Networks; Non-Governmental Organizations; Service Industry; France