Publications

April 1996
Case

Shanghai Volkswagen

Volkswagen and Shanghai Sedan, have developed a joint venture to build western-quality autos in China. Having developed a supplier network capable of delivering quality components, the company now faces a need to expand capacity (demanding rapid expansion of their... View Details

Keywords: Globalized Firms and Management; Management Practices and Processes; Joint Ventures; Operations; Performance Capacity; Manufacturing Industry; Auto Industry; Germany; China

23 Jan 2012
Research & Ideas

Break Your Addiction to Service Heroes

excellence in these areas; designing management systems that help employees to succeed at their jobs; and training their customers. Q: To be a great service company, do you have to be equally good at all of... View Details

Keywords: by Deborah Blagg; Service

07 Feb 2017
News

Checking in with One Championship

Asia, with stops ranging from Kuala Lumpur to Manila to Beijing. In July, Heliconia Capital Management invested an undisclosed eight-figure sum in the business, which Sityodtong hopes to take public. “One of the many life lessons I picked... View Details

Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Mar 2013
News

Sizing Up Social Impact

nonprofit leaders today," says Associate Professor Alnoor Ebrahim, a member of the School's General Management Unit and Social Enterprise Initiative who focuses on the challenges of performance management,... View Details

Keywords: Julia Hanna; Crop Production; Agriculture; Administration of Economic Programs; Government; Administration of Housing Programs, Urban Planning, and Community Development; Government; Water, Sewage and Supply Systems; Utilities

01 Mar 2010
News

Money Matters

customer-oriented advisers. The training program includes a set of metrics that relationship managers must hit in the first thirty, sixty, and ninety days. “We track performance against those measures and... View Details

Keywords: Roger Thompson; Finance

18 Mar 2008
News

Election ’08, HBS Style

themselves from the competition. Mike McGlade and Adam Chepenik were most specific, touting post-graduation health insurance, more cross-section socializing, Blackberries for all students, and mid-term faculty performance reviews. They... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

June 1997
Case

Massachusetts General Hospital: CABG Surgery (B)

By: Steven C. Wheelwright and Mikelle Eastley

Once the CABG care path is implemented and other care paths begun, hospital staff and administration examine the resulting data. Further methods of improving care and reducing cost are presented for analysis. View Details

Keywords: Cost Management; Policy; Retention; Management Analysis, Tools, and Techniques; Operations; Performance Improvement; Health Industry

August 2012 (Revised November 2012)
Case

Colorscope, Inc. (Abridged)

By: V.G. Narayanan

A small company in the graphic design business faces severe price competition. The company must respond by cutting costs and making process improvements. View Details

Keywords: Cost Management; Price; Business Processes; Performance Improvement; Competition; Fine Arts Industry

11 Apr 2017
Blog Post

Why I Love My Job: Andrew Grochal on His Path to CarGurus

those with customers, then communicate these new enhancements to the sales team, and track performance after each roll-out. What’s your favorite part of working at CarGurus?The growth and fast-paced nature of everything we do here. I... View Details

Keywords: Technology

February 2004
Case

New HP, The: The Clean Room and Beyond

By: Leslie A. Perlow and Elizabeth Kind

When the $19 billion merger of Silicon Valley legend Hewlett-Packard and Houston-based PC giant Compaq Computer Corp. legally closed on May 3, 2002, both companies had already devoted an immense amount of time preparing for the challenges that lay ahead. Chief among... View Details

Keywords: Horizontal Integration; Management Teams; Management Style; Problems and Challenges; Employees; Organizational Culture; Computer Industry; San Francisco

Keywords: Margie Kelley; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

01 Jun 2023
News

Spray Canon

are markets where there is not necessarily intrinsic value to the products themselves.” “These are markets where there is not necessarily intrinsic value to the products themselves.” With that kind of attention, some market safeguards can kick in. Big art galleries... View Details

Keywords: Dan Morrell; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

01 Sep 2006
News

Notebook

Name: Sasha Novakovich (MBA ’99), President & CEO Company: GetConnected, Inc. (founded 1999) Size: $20M annual revenue, 100 employees Location: Boston, MA Web: www.getconnected.com Elevator pitch: GetConnected processes voice, data, and... View Details

June 1999 (Revised August 2004)
Case

Friendly Fenway Program, The: The Value of Experience Enhancement

By: Stephen A. Greyser

The marketing head of the Boston Red Sox is reviewing the team's "Friendly Fenway" fan satisfaction program. The program is described in the context of the team's on-the-field performance, the ballpark's character, and team marketing and fan-building in general. The... View Details

Keywords: Customer Satisfaction; Revenue; Framework; Management; Marketing Reference Programs; Performance; Boston