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  • 18 Aug 2008
  • Research & Ideas

How Disruptive Innovation Changes Education

their background and expertise to improving education? A: It's a good question. Given the impact businesspeople have in society, it is crucial that they understand the root causes of why schools have struggled so much and why so many... View Details
Keywords: by Martha Lagace; Education
  • 28 Mar 2016
  • Blog Post

Why I Chose to Pursue an MD/MBA at Harvard

other hand, leaders in medicine need more than excellent clinical skills to improve our current healthcare environment: they need clinical insight combined with effective leadership skills and an understanding of the broader healthcare market. There are many people I... View Details
  • 16 May 2005
  • Research & Ideas

Nonprofit Networking: The New Way to Grow

different: Her research suggests that a more powerful lever to increase a nonprofit's social impact might be to focus on building network relationships like-minded groups—even competitors. Organizations as unique as Guide Dogs for the... View Details
Keywords: by Martha Lagace
  • 01 Nov 2022
  • What Do You Think?

Why Aren’t Business Leaders More Vocal About Immigration Policy?

understand why it isn’t in the best interests of their organizations to weigh in on all issues facing society, but this is one that can have a direct impact on the performance of their organizations. It is controversial. But to a... View Details
Keywords: by James Heskett
  • Forthcoming
  • Article

Engaging Customers with AI in Online Chats: Evidence from a Randomized Field Experiment

By: Shunyuan Zhang and Das Narayandas
We examine how artificial intelligence (AI) affected the productivity of customer service agents and customer sentiment in online interactions. Collaborating with a meal delivery company, we conducted a randomized field experiment that exploited exogenous variation in... View Details
Keywords: AI and Machine Learning; Customer Focus and Relationships; Performance Efficiency
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  • 2014
  • Article

In Search of the Self at Work: Young Adults' Experiences of a Dual Identity Organization

By: Michel Anteby and Amy Wrzesniewski
Purpose: Multiple forces that shape the identities of adolescents and young adults also influence their subsequent career choices. Early work experiences are key among these forces. Recognizing this, youth service programs have emerged worldwide with the hope of... View Details
Keywords: Organizational Identity; Socialization; Youth; Youth Service Programs; Identity; Mission and Purpose; Age; Personal Development and Career; Service Industry; Europe
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  • September – October 2011
  • Article

The Manufacturer's Incentive to Reduce Lead Times

By: Santiago Kraiselburd, Richard Pibernik and Ananth Raman
It is generally a well acknowledged fact that, ceteris paribus, reducing the lead times between downstream and upstream parties in a supply chain is desirable from an overall system perspective. However, an upstream party (e.g., a manufacturer) may have strong... View Details
Keywords: Cost; Demand and Consumers; Order Taking and Fulfillment; Production; Supply Chain Management; Sales; Manufacturing Industry; Retail Industry
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  • March 2004 (Revised May 2005)
  • Case

Shurgard Self-Storage: Expansion to Europe

By: Richard G. Hamermesh and Indra Reinbergs
Shurgard, a U.S.-based firm that rents storage facilities to consumers and small businesses, is considering financing options for rapid expansion of its European operations. Five years after entering Europe, Shurgard Europe has opened 17 facilities in Belgium, France,... View Details
Keywords: Private Equity; Valuation; Business Model; Governing and Advisory Boards; Entrepreneurship; Cross-Cultural and Cross-Border Issues; Service Industry; Belgium; France; Sweden; United States; Europe
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  • 10 Oct 2018
  • HBS Seminar

Michael Bordo, Rutgers School of Arts and Sciences

  • 22 Feb 2022
  • News

New Urban Order

book) is accelerating that trend. “There are substantial public health impacts in wildfire smoke, extreme heat, and the aftermath of flooding,” notes Macomber, who teaches the MBA electives Business Opportunities in Climate Adaptation and... View Details
Keywords: Kathleen Fu, Deborah Blagg, Julia Hanna, and Maureen Harmon; illustrations by; energy; environment; sustainability; entrepreneurship; Transit and Ground Passenger Transportation; Transportation; Water, Sewage and Supply Systems; Utilities; Construction of Buildings; Construction; Waste Management and Remediation Services; Corporate Services
  • Web

Harvard Business School

as well as a gospel recording artist, high impact speaker, and author of Expect to Win . Harris was named to Fortune magazine's list of “The 50 Most Powerful Black Executives in Corporate America” and its “Most Influential” list, U. S.... View Details
  • Web

History - Entrepreneurship

entrepreneurs extends far beyond graduation. The Rock 100 initiative brings together high impact alumni entrepreneurs with early-stage traction to connect, learn, and share their ideas and experiences. Join the network to participate in... View Details
  • 14 Jul 2022
  • Research & Ideas

When the Rubber Meets the Road, Most Commuters Text and Email While Driving

post-doctoral researcher Thomaz Teodorovicz, Andrew Kun of the University of New Hampshire, and Orit Shaer of Wellesley College. Work vs. personal multitasking Numerous studies have been conducted over the years, including some by HBS researchers, about the driving... View Details
Keywords: by Jay Fitzgerald
  • 19 Sep 2016
  • Research & Ideas

Why Isn't Business Research More Relevant to Business Practitioners?

beyond the ivory tower.” The priority paradox So why aren’t more scholars at business schools striving to make their work practically relevant? One reason is that for many, working on relevant problems has little impact on faculty... View Details
Keywords: by Carmen Nobel; Education
  • 14 Jul 2003
  • Research & Ideas

Understaffed and Overworked: What Now?

rate as must-do's entirely on your own, Andrus says. "After I go through this process myself, I go see my boss to make sure I'm aligned with him and with his stakeholders. You have to learn to be open and to listen to how your boss reacts to your analysis. By... View Details
Keywords: by Paul Michelman
  • 21 Nov 2022
  • Blog Post

HBS Student Club Spotlight: Sustainability Club

climate but also for those who want to learn about how this almost existential topic affects all of our lives and careers going forward. We hope to achieve this by creating spaces for continued conversations after heated case discussions about sustainability, for... View Details
  • 28 May 2020
  • Research & Ideas

Coronavirus Could Create a 'Bankruptcy Pandemic'

bankruptcy doesn’t necessarily mean the death of a company, and in fact, it can actually be the very thing that saves a business, assuming the courts can handle the flood that is likely coming. Dina Gerdeman: What impact do you expect... View Details
Keywords: by Dina Gerdeman; Financial Services; Banking
  • 11 Jul 2019
  • Blog Post

Meet the MBA Class of 2020

BREAKTHROUGHS PEOPLE THOUGHT IMPOSSIBLE A YEAR AGO.” HOME REGION Wayne, PA UNDERGRAD EDUCATION College of William & Mary, Economics, 2014 PREVIOUS EXPERIENCE Verily, Google, Symplivety HBS ACTIVITIES Digital Impact Initiative, The... View Details
  • Web

Commercialization of the Polarizer - Edwin H. Land & Polaroid | Harvard Business School

Introducing One-Step Photography TAKING THE PRODUCT TO MARKET Impact of the New Medium Medium of Artistic Expression A NOBLE PROTOTYPE OF INDUSTRY Harvard Business School and Polaroid Innovation and Entrepreneurship TIMELINE POLAROID... View Details
  • 04 Feb 2013
  • Research & Ideas

Are the Big Four Audit Firms Too Big to Fail?

over flexibility goes too far, it could stifle innovation in accounting methodologies. This would have a negative impact on the ability of accounting information to facilitate effective capital allocation decisions in the economy.... View Details
Keywords: by Martha Lagace; Accounting