Employee Performance Management - Publications - Faculty & Research

November 1995 (Revised October 1996)
Background Note

Expectations and Stereotypes: How Do They Affect the Deal?

Designed to provide students with a basic insight into recognizing the productive and destructive aspects of expectations and stereotypes, and their consequent effects on negotiation. View Details

Keywords: Knowledge Acquisition; Management; Negotiation Deal; Performance Expectations; Prejudice and Bias

Citation

Find at Harvard

16 Oct 2007
First Look

First Look: October 16, 2007

that information disclosure is particularly likely to spur responses from firms whose legitimacy is threatened (and thus are shamed) and face lower-cost opportunities to respond (and thus are particularly able). Testing this by examining how firms respond when their... View Details

Keywords: Sean Silverthorne

01 Mar 2005
News

In the Blood

million. Clay didn’t own the horse, but he makes a standard commission of 5 percent on managing the sale of some 250 horses a year like her. Boarding and sales are two facets of his business, Clay explains; he also breeds his own mares,... View Details

Keywords: Hanna, Julia; horse racing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

2024
White Paper

The British Opportunity Index

By: Matthew Sigelman, Joseph B. Fuller, Mariano Mamertino and Shrinidhi Rao

Keywords: Personal Development and Career; Talent and Talent Management; Employees

Citation

Read Now

24 Mar 2020
Research & Ideas

These Coronavirus Heroes Show Us How Crisis Leadership Works

challenge: keeping Merck’s antibiotic factory running after school closures forced employees with children to stay home. Omar Ishrak, Medtronic CEO, leads a global company of 100,000 people. His greatest challenge currently is ramping... View Details

Keywords: by Bill George; Health

08 Jan 2025
News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details

Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government

21 Mar 2024
Blog Post

IFC India: Renewable Energy - CleanMax

well-maintained. The CleanMax employees gave an overview of the site, explained the various parts of the site (the modules, the inverters), and answered a barrage of questions from inquisitive MBA students. From an operations and... View Details

December 2000 (Revised February 2007)
Case

Achieving Customer Satisfaction at Pizza Hut (A)

By: V.G. Narayanan and Preeti Choudhary

Describes how Pizza Hut measures and monitors customer satisfaction, customer complaints, and the quality of its retail locations. View Details

Keywords: Customer Satisfaction; Management Analysis, Tools, and Techniques; Management Systems; Risk Management; Franchise Ownership; Performance Evaluation; Problems and Challenges; Quality; Food and Beverage Industry; Service Industry

Citation

Educators

June 1997
Case

Massachusetts General Hospital: CABG Surgery (B)

By: Steven C. Wheelwright and Mikelle Eastley

Once the CABG care path is implemented and other care paths begun, hospital staff and administration examine the resulting data. Further methods of improving care and reducing cost are presented for analysis. View Details

Keywords: Cost Management; Policy; Retention; Management Analysis, Tools, and Techniques; Operations; Performance Improvement; Health Industry

Citation

Educators

Purchase

Student-Profile

Anil Doshi

services. We collected individual performance data and found tremendous potential in providing beneficial services to our users that required the aggregation of that data. I became more interested in understanding how the disclosure,... View Details

01 Dec 2013
News

Curing Health Care

Illustrations by Andrea Manzati Prescription: Free the Data! On a bright September morning, on the expansive lawn outside the Watertown, Massachusetts, headquarters of the e-health firm athenahealth, city and state officials, company executives, and hundreds of View Details

Keywords: Management; Management; Management; Management; Management

01 Sep 2005
News

Service Leadership Fellows Named

Valerie Bockstette, New Sector Alliance, Boston; Glen Brenner, Mayor’s Office, City of Boston; Juan Fernandez, Bill & Melinda Gates Foundation, Seattle; Jennifer Houston, Lincoln Center for the Performing Arts, New York; Monisha Kapila,... View Details

Keywords: Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

February 2006 (Revised September 2006)
Case

Tad O'Malley: June 2005

By: G. Felda Hardymon, Josh Lerner and Ann Leamon

Tad O'Malley, a new associate at Empire Investment Group, a top-tier leveraged buyout firm, must evaluate three different deals and recommend which should receive additional resources for further investigation. He must consider the specifics of each company and each... View Details

Keywords: Negotiation Deal; Resource Allocation; Private Equity; Projects; Management Analysis, Tools, and Techniques; Performance Evaluation; Leveraged Buyouts

Citation

Educators

Purchase

13 Aug 2024
Research & Ideas

Why Companies Shouldn't Delay Software Updates—Even After CrowdStrike's Flaw

software update to the Falcon security platform managed by CrowdStrike, the giant cybersecurity company. “What happened in CrowdStrike is an illustration of the risk of picking up an upgrade immediately.” Greenstein’s work focuses on... View Details

Keywords: by Jay Fitzgerald; Technology; Information Technology; Computer; Web Services

25 Jun 2013
First Look

First Look: June 25

governments have started to list state-owned enterprises, have selected professional managers to run them, and have given them more financial autonomy. We argue that the transformation from owner and manager... View Details

Keywords: Anna Secino

June 10, 2025
Article

Research: When Help Isn’t Helpful

By: Colin M. Fisher, Julianna Pillemer and Teresa M. Amabile

Asking for and receiving help at work can boost employees’ creativity, help them learn new skills, and strengthen their interpersonal ties. Yet a years-long study at a global design consultancy found that even in organizations with strong helping cultures, a... View Details

Keywords: Organizational Culture; Employees; Talent and Talent Management

01 Jun 2006
News

One-on-One with Tom Oreck

Katrina knocked out operations at the New Orleans headquarters and the Long Beach plant, pushing the business to the brink. Advanced planning saved vital data and operations, but Oreck credits employees with actually saving the company.... View Details

Keywords: Roger Thompson; Clothing and Clothing Accessories Stores; Retail Trade

12 Oct 1999
Research & Ideas

What It Takes: Minorities in the Executive Suite

Express; Solomon Trujillo, president and CEO of U S West Communications; and Ann Fudge, president of Maxwell House Coffee Company and Post Cereals? How did these people of color overcome the odds and break through the glass ceiling that hangs over the heads of most... View Details

Keywords: by Judith A. Ross

01 Dec 2018
News

Hard Choices

society that should offer a safety net, but also companies, where they recognize that employees are, first and foremost, people who must manage through the volatility we all experience over the course of our... View Details

Keywords: Seth Klarman (MBA 1982)