Publications

01 Oct 1996
News

The Drive for Excellence: An Interview with Jim Henderson

who are restless and persistent improvers for the customer -- people who can put themselves in the shoes of the customer and then drive change inside our company to meet the customer's needs. We want managers who can articulate a vision... View Details

15 Sep 2009
News

Last Look - September 2009

was performed at Harvard’s Sanders Theatre for an audience of about 1,200 people on November 28, 1942, the evening of Boston’s deadly Cocoanut Grove fire.” George Hanford (MBA ’43 March) wrote, “I can’t help observing that they all look... View Details

Keywords: Keith Larson; Business Schools & Computer & Management Training; Business Schools & Computer & Management Training

June 2020 (Revised February 2023)
Teaching Note

GitLab and the Future of All-Remote Work

By: Prithwiraj (Raj) Choudhury

Teaching Note for HBS Case Nos. 620-066 and 620-117. View Details

Keywords: Remote Work; Remote Operations; Business Offices; Value Creation; Organizational Culture; Business or Company Management; Employee Relationship Management; Communication Strategy; Organizational Structure

01 Oct 2000
News

Silent Killers: Overcoming Barriers to Organizational Learning

employees are concerned, the problem in their organization had to do with the fundamentals of management and leadership, not the quality or commitment of the people nor the quality of View Details

Keywords: Judith A. Ross

29 Dec 2014
Research & Ideas

Most Popular Articles and Research Papers of 2014

2014 is simple but powerful—maybe the best way to improve your work performance is to devote time to reflecting on your actions. Now is also your chance to tell Working Knowledge readers in more than 200 countries around the world what... View Details

22 Nov 2015
News

Alan Horn, Walt Disney Studios Chairman: The Jedi-in-Chief

Keywords: Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

29 May 2013
Research & Ideas

Faculty Symposium Showcases Breadth of Research

Employee theft and fraud: $600 billion. "The costs to business and society are striking," she said. Gino, an associate professor and behavioral economist at HBS, studies ethical decision making and the psychology of moral... View Details

Keywords: by Carmen Nobel; Financial Services

September 2009
Article

Hidden Roadblocks in Cross-Border Talks

By: James K. Sebenius

While most analysts and dealmakers are aware of "cultural" differences in negotiations that cross national borders--different protocol and process expectations, differences in the role of the individual versus the group, differences in attitudes toward risk and time,... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Negotiation Tactics; Risk Management; Time Management; Strategy; Governance; Performance Expectations; Attitudes; Culture; Decision Making

Keywords: Hanna, Julia; horse racing; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries; Performing Arts, Spectator Sports, and Related Industries

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01 Mar 2005
News

In the Blood

million. Clay didn’t own the horse, but he makes a standard commission of 5 percent on managing the sale of some 250 horses a year like her. Boarding and sales are two facets of his business, Clay explains; he also breeds his own mares,... View Details

Web

Career Outcomes | Research Associates

This role has helped past employees succeed in roles such as lawyers, data scientists, entrepreneurs, consultants, project managers, and more. We often hear from previous employees that enhancing their... View Details

17 Nov 2011
Sharpening Your Skills

Sharpening Your Skills: Organizational Design

the tools they create. How Can Managers Get The Best Thinking Out Of Support Staff? Managing the Support Staff Identity Crisis Employees not connected directly to profit and... View Details

Keywords: Re: Ranjay Gulati & Raffaella Sadun

March 2010
Article

In Favor of Clear Thinking: Incorporating Moral Rules into a Wise Cost-benefit Analysis

By: Max Bazerman and Joshua D. Greene

Bennis, Medin, and Bartels (2009) have contributed an interesting paper on the comparative benefit of moral rules versus cost-benefit analysis (CBA). Many of their specific comments are accurate, useful, and insightful. At the same time, we believe they have... View Details

Keywords: Cost vs Benefits; Moral Sensibility; Adoption; Performance Effectiveness; Decision Making; Management Analysis, Tools, and Techniques

Find at Harvard

August 2008 (Revised June 2013)
Background Note

Note on the Nonprofit Coherence Framework

By: Allen S. Grossman and Stacey Childress

This note presents the Nonprofit Coherence Framework. It helps nonprofit leaders identify the key elements that support an organizational strategy focused on attaining high performance, bring those elements into a coherent relationship with the strategy and each other,... View Details

Keywords: Management Practices and Processes; Organizational Culture; Organizational Structure; Performance Improvement; Nonprofit Organizations; Corporate Strategy

10 Mar 2021
News

Vision: A Unicorn Evolves

Wes Hather. The would-be founders then went looking for “a big problem” and a tech-based solution. GroupTalent was born in 2011 to address the challenges of employee recruitment with an online marketplace. But two years later, the company... View Details

Keywords: April White; entrepreneurship; technology; startups; leadership

11 Aug 2003
Research & Ideas

Cheap, Fast, and In Control: How Tech Aids Innovation

Innovation and experimentation are vital to the longevity of any organization, says Stefan H. Thomke in his new book Experimentation Matters: Unlocking the Potential of New Technologies for Innovation. In this interview, Thomke, an associate professor of technology and... View Details

Keywords: by Wendy Guild

March 2000 (Revised May 2000)
Case

Spec's Music (A)

By: John A. Davis and Susan Harmeling

Presents the story of a music retailer in Miami which started in the late 1940s, grew throughout the 1960s and 1970s, and went public in 1985 before experiencing a deep industry crisis in the mid-1990s. At issue in 1996 is whether the company should attempt to sell... View Details

Keywords: History; Family Business; Business Exit or Shutdown; Decision Choices and Conditions; Management Succession; Entrepreneurship; Crisis Management; Performance Improvement; Music Industry; Miami

May 2018
Case

Kaiser Permanente Colorado: Primary Care Plus

By: Robert S. Kaplan and Mahek A. Shah

A geriatrician in Kaiser Permanente’s Colorado region is concerned with the high and growing cost of treating the elderly population. She introduces a new care model, Primary Care Plus, using an interdisciplinary team of a primary care doctor, palliative care... View Details

Keywords: Primary Health Care; Elderly Patients; Integrated Practice Unit; Interdisciplinary Care; Health Care and Treatment; Age; Cost Management; Performance Improvement; Health Industry; United States; Colorado