Publications

11 Jan 2022
Research & Ideas

Feeling Seen: What to Say When Your Employees Are Not OK

the COVID-19 pandemic approaches its third exhausting year. Validating someone’s feelings can be as simple as pausing during the day to say, “You seem anxious,” says Zlatev, a professor in the Negotiation, Organizations & Markets Unit... View Details

Keywords: by Pamela Reynolds

01 Sep 2022
What Do You Think?

Is It Time to Consider Lifting Tariffs on Chinese Imports?

I wonder if the discussion could be more broadly framed as ‘Can ancient wisdom be used to influence organization values?’” Bill Fotsch commented, “ I suggest the driver is not religion, but rather morality. Morality has been shown to have... View Details

Keywords: Re: James L. Heskett

01 Sep 2023
News

Global Outposts Expand HBS’s Intellectual Footprint

1,300 MBA students traveled abroad to 20 countries this year for hands-on, immersive learning experiences. The centers’ primary focus has been on case writing and facilitating faculty research, explains Executive Director Victoria Winston. Additionally, they View Details

Keywords: Jennifer Gillespie

Web

A Commitment to Sustainability | About

Solid Waste is the trash hauled from buildings from typical campus operations. It does not include construction waste, recycling, electronic waste, waste disposed of as part of contracted services, or anaerobic digestion for organics... View Details

May 2009 (Revised October 2009)
Case

Newton-Wellesley Hospital

By: Richard M.J. Bohmer and Natalie Kindred

How will Newton-Wellesley Hospital (NWH) preserve its private practice tradition while remaining effective and competitive in a healthcare industry demanding increasing integration between physicians and hospitals? This is the decision facing Newton-Wellesley Hospital... View Details

Keywords: Business Model; Profit; Health Care and Treatment; Growth and Development Strategy; Organizational Change and Adaptation; Organizational Structure; Competitive Strategy; Integration; Health Industry; Massachusetts

19 Mar 2014
Research & Ideas

A Brand Manager’s Guide to Losing Control

will defend you," Avery tells brand managers. "If people start bashing a beloved brand, there is a ready group of organized consumers who swoop in and say, 'Don't beat up our brand!' Treating your communities well during good... View Details

Keywords: by Carmen Nobel; Advertising

2016
Chapter

Nudging as a Tool for Leaders

By: Max Bazerman

BOOK ABSTRACT: Jewish organizational life is inundated with publications on organizational change and effective leadership, but from mutually exclusive sources: business and organizational studies, on the one hand, and Jewish studies, on the other. One addresses... View Details

Keywords: Organizational Change and Adaptation; Strategy; Leadership; Civil Society or Community; Religion; Business and Community Relations

Find at Harvard

25 Jun 2013
First Look

First Look: June 25

systems that perform the same function. These differences appear to be associated with different models of development-open, distributed organizations develop systems with smaller Cores, while closed collocated View Details

Keywords: Anna Secino

01 Sep 2021
What Do You Think?

Can We Train for Trust?

The model requires a high level of trust. "In spite of the economics, organizations apparently are doing a poor job of building positive employee experiences, whether through trust or other means." We can put some numbers on this. In a... View Details

Keywords: by James Heskett

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

where you try to cater to the expectations of the other person. "Authenticity allows you to engage with your job more deeply." We also have evidence that authenticity allows you to engage with your job more deeply, [which means you’re] more likely to stay with the... View Details

Keywords: by Christina Pazzanese, Harvard Gazette

January 2019 (Revised October 2019)
Case

Rural Taobao: Alibaba's Expansion into Rural E-Commerce

By: Tarun Khanna, Ryan Allen, Adam Frost and Wesley Koo

Alibaba's Rural Taobao initiative had been launched in 2014 as a public service initiative to increase e-commerce adoption in China’s remote rural areas. In the first two iterations of the initiative, dubbed “1.0” and “2.0,” Alibaba had partnered with local businesses... View Details

Keywords: Strategy; Business Growth; Ecommerce; Corporate Social Responsibility; Business And Government; Emerging Market; Digital Platforms; Internet and the Web; Emerging Markets; Rural Scope; Growth and Development Strategy; Competitive Strategy; Corporate Social Responsibility and Impact; Business and Government Relations; Decision Making; E-commerce; China

December 2006 (Revised January 2007)
Case

Chief Timothy Adeola Odutola and Nigeria's Manufacturing Sector

By: Nitin Nohria, Anthony Mayo, Foluke Otudeko and Mark Benson

Chief Timothy Adeola Odutola was an important contributor to Nigeria's manufacturing sector, creating a multimillion-dollar conglomerate including three factories, a retail franchise, a cattle ranch, a 5,000-acre plantation, a sawmill, and an exporting business before... View Details

Keywords: History; Business Conglomerates; Corporate Social Responsibility and Impact; Corporate Entrepreneurship; Success; Leadership Style; Business History; Market Entry and Exit; Personal Development and Career; Business Startups; Manufacturing Industry; Nigeria

Find at Harvard

21 Feb 2023
News

Are Your Employees Passing Up Incentives? Try Promoting the Programs More

November 2021
Case

Tommy Hilfiger Adaptive: Fashion for All

By: Elizabeth A. Keenan, Sandra J. Sucher and Shalene Gupta

In Fall 2017, Tommy Hilfiger launched Tommy Hilfiger Adaptive, a line of adaptive and inclusive fashion apparel intended to make dressing easier. Now, Tommy Hilfiger is planning to launch Tommy Hilfiger Adaptive internationally in early 2020. The prospect of making... View Details

January 2022
Case

Bee-ing Better at Bombas

By: Elizabeth A. Keenan, Youngme Moon and John Masko

David Heath and Randy Goldberg founded Bombas in 2013 to serve two missions: to deliver the “best socks in the history of feet,” and to donate socks (the most requested item in homeless shelters) to Americans experiencing homelessness. Eight years later, Bombas had... View Details

Keywords: Social Entrepreneurship; Values and Beliefs; Brands and Branding; Marketing Strategy; Digital Marketing; Distribution; Corporate Social Responsibility and Impact; Mission and Purpose; Quality; Business and Stakeholder Relations; Human Needs; Poverty; Growth and Development Strategy; Apparel and Accessories Industry; New York (city, NY)

04 Mar 2019
What Do You Think?

What’s the Antidote to Surveillance Capitalism?

include the founders and leaders of organizations such as Google and Facebook. Their business models are centered around the exchange of a “free” service for free information about us that can later be combined with other data and sold.... View Details

Keywords: by James Heskett; Advertising; Consumer Products

October 2009 (Revised June 2011)
Case

Zappos.com 2009: Clothing, Customer Service, and Company Culture

By: Frances X. Frei, Robin J. Ely and Laura Winig

On July 17, 2009, Zappos.com, a privately held online retailer of shoes, clothing, and other soft line retail categories, learned that Amazon.com, a $19 billion multinational online retailer, had won its board of directors' approval to offer to merge the two companies.... View Details

Keywords: Mergers and Acquisitions; Customer Focus and Relationships; Decision Choices and Conditions; Governing and Advisory Boards; Service Delivery; Organizational Culture; Internet and the Web; Valuation; Apparel and Accessories Industry; Retail Industry

Article

The Impact of the 'Open' Workspace on Human Collaboration

By: Ethan Bernstein and Stephen Turban

Organizations’ pursuit of increased workplace collaboration has led managers to transform traditional office spaces into “open,” transparency-enhancing architectures with fewer walls, doors, and other spatial boundaries, yet there is scant direct empirical research on... View Details