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Show Results For
- All HBS Web
(7,654)
- People (9)
- News (1,546)
- Research (5,410)
- Events (17)
- Multimedia (32)
- Faculty Publications (3,731)
- 01 Jun 2022
- News
Blissful Thinking
salaries and benefits.” Then I’d say, “No, let’s look at the real comp.” Real comp is the tangibles plus the intangibles in a job, and the number-one intangible in a job is social capital—your relationship with your boss and your View Details
Keywords: Dan Morrell; illustration by Dan Winters
- 01 Dec 1997
- News
Making Real Progress in the Middle East: The Bottom-Up, Economic Solution
Below the surface of the roller coaster political negotiations in the Middle East, a new process is quietly being played out. It is a process in which economics, not politics, is the focus, in which companies, not governments, are the driving force. Companies were... View Details
- 26 Jan 2017
- News
Turning Millennials into Leaders
millennials, so how can I help companies do that and engage those same lessons around leadership and service for their employees at the corporate level?’ So now I get a chance to work with companies and corporations to connect View Details
- Profile
Inessa Lurye
today, Inessa heads up product strategy at Maxwell Health, an "operating system for employee benefits" that centralizes health and benefits data to help employees navigate options more simply and... View Details
- 01 Oct 2000
- News
Three Promoted to Full Professor
Paul A. Gompers Paul Gompers specializes in research on financial issues related to start-up, high-growth, and newly public companies. He holds a joint appointment in the Finance and the Entrepreneurial and Service Management units.... View Details
- April 2004 (Revised June 2004)
- Teaching Note
Starbucks: Delivering Customer Service (TN)
By: Youngme E. Moon and John A. Quelch
Teaching Note to (9-504-016). View Details
- October 2001 (Revised October 2017)
- Supplement
Pilgrim Bank (B): Customer Retention
By: Frances X. Frei and Dennis Campbell
Supplements the (A) case. View Details
Frei, Frances X., and Dennis Campbell. "Pilgrim Bank (B): Customer Retention." Harvard Business School Supplement 602-095, October 2001. (Revised October 2017.)
- 05 May 2003
- Research & Ideas
Sharing the Responsibility of Corporate Governance
little or no control over which companies the fund manager or plan fiduciary selects for the portfolio. Indeed, managers of pension funds subject to the Employee Retirement... View Details
Keywords: by Carla Tishler
- 06 Jan 2021
- Research & Ideas
Unexpected Exercise Advice for the Super Busy: Ditch the Rigid Routine
reality is that some days you need to drive your kid to school.” So, what’s the alternative? Beshears teamed with researchers from the University of Pennsylvania and Johns Hopkins University in 2015 to test different ways to help 2,508 Google View Details
Keywords: by Danielle Kost
- Web
Introduction - Railroads and the Transformation of Capitalism | Harvard Business School
States. These studies reveal how the relationship between the railroads and the state influenced the way railways developed. Other scholars have questioned the idea that American railroads were models of View Details
- March 2010
- Article
Calculating, Creating, and Claiming Value in Business Markets: Status and Research Agenda
By: Gary L. Lilien, Rajdeep Grewal, Douglas Bowman, Min Ding, Abbie Griffin, V. Kumar, Das Narayandas, Renana Peres, Raji Srinivasan and Qiong Wang
A key challenge facing business marketers surrounds developing a deeper understanding of customer needs. We conceptualize that challenge as having three dimensions: calculating, creating, and claiming value. We discuss key problems, new developments and research... View Details
Lilien, Gary L., Rajdeep Grewal, Douglas Bowman, Min Ding, Abbie Griffin, V. Kumar, Das Narayandas, Renana Peres, Raji Srinivasan, and Qiong Wang. "Calculating, Creating, and Claiming Value in Business Markets: Status and Research Agenda." Marketing Letters 21, no. 1 (March 2010): 287–299.
- April 1999 (Revised October 2001)
- Case
Motive Communications
The founders of Motive Communications, Inc., a recent start-up dedicated to reinventing the support chain involved in the delivery of information technology support services, put in place a development process hinged on extensive customer feedback. As part of this, a... View Details
Keywords: Business Startups; Customer Relationship Management; Risk and Uncertainty; Information Technology Industry
Rayport, Jeffrey F., Marco Iansiti, Myra M. Hart, William W Chan, and Find Findsen. "Motive Communications." Harvard Business School Case 699-157, April 1999. (Revised October 2001.)
- 10 Jun 2013
- Research & Ideas
How Numbers Talk to People
deep statistical analysis, just good data and reporting approaches. It is often encountered in online businesses, where customer clickstreams provide plenty of data-often too much-for analysis. One expert practitioner of the CSI story approach is Joe Megibow, vice... View Details
- 25 Aug 2014
- News
Wendell P. Weeks, MBA 1987
Corning 2007 Named Chairman, Corning 2007 Corning markets Gorilla Glass 2013 Fast Company names Corning one of World’s 50 Most Innovative Companies Chairman and CEO, Corning Incorporated As CEO of Corning Incorporated, Wendell Weeks View Details
Keywords: Susan Young
- 10 Apr 2006
- Research & Ideas
American Auto’s Troubled Road
obligations, and the relentless pressure of globalization and foreign competition. GM, for example, while it still has more than 300,000 employees worldwide, once employed 600,000 Americans alone and estimates it will employ only 86,000... View Details
- Student-Profile
Anastassia Fedyk
Princeton, I took a slightly different approach, and spent a few years doing research and portfolio management at Goldman Sachs. I worked on statistical arbitrage strategies, news sentiment in credit markets, and regime-switching models,... View Details
- 03 Feb 2023
- News
Making Performance Reviews Fairer in a Hybrid Workplace
- 01 Sep 2022
- News
Work-Life Supports That Truly Help Your Organization
- 23 Jan 2020
- Research & Ideas
Businesses Need a 'Catalyst' to Make CSR Practices Stick
Many companies follow a tried-and-true approach to pursuing corporate social responsibility practices. They set aside a certain amount per year to fund a CSR office, which then tries to help clean up the environment or improve the quality of life of people in the areas... View Details
Keywords: by Michael Blanding
- 16 Feb 2022
- News
Holding Business to Account
Photo courtesy Geeta Aiyer In the early 1990s, company leaders for Albertsons, a rapidly expanding supermarket chain, flew to Boston to meet with Geeta Aiyer (MBA 1985),a young analyst and portfolio manager at the United States Trust... View Details