Filter Results:
(9,564)
Show Results For
- All HBS Web
(9,564)
- People (43)
- News (2,790)
- Research (5,186)
- Events (75)
- Multimedia (26)
- Faculty Publications (3,118)
Show Results For
- All HBS Web
(9,564)
- People (43)
- News (2,790)
- Research (5,186)
- Events (75)
- Multimedia (26)
- Faculty Publications (3,118)
- 23 Jul 2013
- First Look
First Look: July 23
Relationships Using CRM By: Avery, Jill, and Susan Fournier Abstract—With incidences in the 20%-25% range, the practice of firing customers has become increasingly attractive as firms try to maximize the lifetime value of their customer... View Details
Keywords: Anna Secino
- 20 Dec 2010
- Research & Ideas
Panama Canal: Troubled History, Astounding Turnaround
the limits of attempts by outside governments to improve business and political conditions in other countries. Answering them, however, required a long and detailed romp through the history of US involvement with what Secretary of War... View Details
- 04 Jun 2020
- Book
It’s Not About You: Why Leaders Need to Look Outward
for teams to thrive, even in the leader’s absence. Frei, the UPS Foundation Professor of Service Management at Harvard Business School, served as senior vice president for leadership and strategy at Uber and... View Details
Keywords: by Kristen Senz
- October 1988 (Revised March 1989)
- Case
Florida Power Light Quality Improvement (QI) Story Exercise (A)
Florida Power and Light (FPL) has developed a widely acclaimed quality improvement program (QIP). This exercise leads the students through the process that a division of FPL utilized in an attempt to "improve service." Specifically, the process requires students to... View Details
Keywords: Quality; Service Delivery; Performance Improvement; Business Processes; Utilities Industry; Florida
Hart, Christopher. "Florida Power Light Quality Improvement (QI) Story Exercise (A)." Harvard Business School Case 689-041, October 1988. (Revised March 1989.)
- February 2002 (Revised March 2002)
- Case
Battery Ventures
By: Josh Lerner, G. Felda Hardymon, Ann Leamon, Nitin Gupta and Sameer Bharadwaj
Todd Dagres, general partner of Battery Ventures, reflects on his firm's organization and its effectiveness in one particular deal. One of the perennial challenges of venture capital is the scaling of the firm. Usually regarded as a craft industry, venture firms tend... View Details
Keywords: Venture Capital; Measurement and Metrics; Performance Effectiveness; Organizational Structure; Financial Services Industry
Lerner, Josh, G. Felda Hardymon, Ann Leamon, Nitin Gupta, and Sameer Bharadwaj. "Battery Ventures." Harvard Business School Case 802-159, February 2002. (Revised March 2002.)
- Research Summary
Experience and description-based decision making.
Prof. Barron and his co-authors study the effect of the economic environment on decision making. One example involves the effect of rare (low probability) events. People behave as if they overweight these events in some settings (e.g., when buying insurance and... View Details
- 15 Oct 2008
- First Look
First Look: October 15, 2008
advertising agency's decision to unbundle its services as a tradeoff between the fixed cost to the advertiser of establishing and maintaining a... View Details
Keywords: Martha Lagace
- Fast Answer
Patent search: license agreement
How to find patent license agreement data in the US? Since a patent license agreement is not a patent "assignment" or a patent... View Details
- May 2020
- Article
Scalable Holistic Linear Regression
By: Dimitris Bertsimas and Michael Lingzhi Li
We propose a new scalable algorithm for holistic linear regression building on Bertsimas & King (2016). Specifically, we develop new theory to model significance and multicollinearity as lazy constraints rather than checking the conditions iteratively. The resulting... View Details
Bertsimas, Dimitris, and Michael Lingzhi Li. "Scalable Holistic Linear Regression." Operations Research Letters 48, no. 3 (May 2020): 203–208.
- 12 Mar 2006
- Research & Ideas
New Research Explores Multi-Sided Markets
Andrei Hagiu is on the vanguard of a new field of business research that explores the dynamics of multi-sided markets. Although these markets have been around a long time, they have not really been... View Details
- 05 Jul 2021
- What Do You Think?
Do Companies Really Need Chief Experience Officers to Know Their Customers?
(Image credit: iStockphoto/skynesher) I will always remember November 11, 1977 as the day I drove a Ford Pinto into the employee parking lot of the General Motors Technical Center in Detroit. My vehicle was... View Details
Keywords: by James Heskett
- May 2002 (Revised May 2003)
- Exercise
Endeca Negotiation, The: Charlie Yie
By: G. Felda Hardymon, Josh Lerner and Ann Leamon
Students play the role of Charlie Yie, a venture capitalist considering an investment in a venture-backed enterprise software company. In the challenging financing climate of the Fall of 2001, he is trying to decide what terms to offer the company as an outside... View Details
Keywords: Negotiation Process; Negotiation Offer; Management Teams; Venture Capital; Valuation; Software; Web Services Industry; Web Services Industry
Hardymon, G. Felda, Josh Lerner, and Ann Leamon. "Endeca Negotiation, The: Charlie Yie." Harvard Business School Exercise 802-214, May 2002. (Revised May 2003.)
- Web
Becoming an Entrepreneur - Alumni
choose your path For many HBS MBA candidates, entrepreneurship rivals general management, consulting, and financial services as a meaningful career path. But by definition,... View Details
- 20 Sep 2011
- First Look
First Look: September 20
than commonly believed. Using a battery of performance tests, we find that loans securitized before 2005 performed no worse than comparable unsecuritized loans originated by the same bank. Even loans originated by the bank that acts View Details
Keywords: Sean Silverthorne
- 01 Sep 2023
- News
Made in Italy
boundaries of the classroom. The idea stretches back to 2006, when, in the aftermath of Hurricane Katrina, a group of MBA students organized a service trip to New Orleans to... View Details
Keywords: April White
- 05 Sep 2008
- What Do You Think?
Is Case Method Instruction Due for an Overhaul?
But as Shahid Sheikh put it, "in foresight ... there never are right (or perfect) answers ...." Seconding that notion in practice (vs. theory), Kim Allen suggested that "Case studies would be View Details
- November 2011 (Revised June 2013)
- Case
Natura Cosméticos, S.A.
Rodolfo Guttilla, Director of Corporate Affairs for Natura Cosméticos S.A. (Natura), prepared for a meeting with key stakeholders to discuss the future of integrated reporting at Natura. A cosmetics company with a strong brand, robust growth in international and... View Details
Keywords: Corporate Social Responsibility and Impact; Integrated Corporate Reporting; Decision Making; Beauty and Cosmetics Industry; Brazil
Eccles, Robert G., George Serafeim, and James Heffernan. "Natura Cosméticos, S.A." Harvard Business School Case 412-052, November 2011. (Revised June 2013.)
- December 2010
- Background Note
Risk and Reward in Venture Capital
This note describes the payoff structure of investment in individual venture capital–backed companies and in venture capital portfolios. Venture Capital investments are characterized by high failure rate (0ver 50%) and a small number of given successes (greater than... View Details
Keywords: Capital Markets; Venture Capital; Investment Return; Investment Portfolio; Analytics and Data Science; Failure; Performance; Information Technology
Sahlman, William A. "Risk and Reward in Venture Capital." Harvard Business School Background Note 811-036, December 2010.
- 07 Sep 2011
- First Look
First Look: Sept. 7
PublicationsI Moved Your Cheese: For Those Who Refuse to Live as Mice in Someone Else's Maze Author:Malhotra Deepak Publication:Berrett-Koehler Publishers, 2011 Abstract If you were a mouse trapped in... View Details
Keywords: Sean Silverthorne
- 10 Sep 2001
- Research & Ideas
Do You Have Change Fatigue?
grow tired of. Kanter likens the typical change effort to "putting lipstick on a bulldog." Here, the business leader sees something that's ugly, such as a process or... View Details
Keywords: by Nick Morgan