Empirical Operations Management - Publications - Faculty & Research

10 Jun 2013
Research & Ideas

How Numbers Talk to People

STORY Some quantitative analyses are like police procedural television programs; they attempt to solve a business problem with quantitative analysis. Some operational problem crops up, and data are used to confirm the nature of the issue... View Details

10 Apr 2013
Research & Ideas

Learning Curve: Making the Most of Outsourcing

shorter read times did not appear to come at the expense of clinical quality; the rates of "discrepancies" reported by customers was low. The researchers point to prior research to explain why. Repeated experience helps the service provider learn the customer's... View Details

Keywords: by Paul Guttry; Health

09 Feb 2016
News

Providing the Care That Seniors Need

Patricia Will (MBA 1980) is cofounder and president of Belmont Village Senior Living, which operates 25 retirement communities in the southwestern and midwestern United States. In this video, she talks about how she came to found a... View Details

18 Apr 2018
First Look

First Look at New Research and Ideas, April 18, 2018

forthcoming Academy of Management Journal Ideological Misfit? Political Affiliation and Employee Departure in the Private-Equity Industry By: Bermiss, Y. Sekou, and Rory McDonald Abstract—Though organizations are increasingly active... View Details

Keywords: Sean Silverthorne

14 Apr 2021
News

For Those Hired Remotely, It’s the Little Things They Miss Most

24 Apr 2007
First Look

First Look: April 24, 2007

journalists. Contemporaries complained that Luce was cultivating "middlebrow" cultural tastes instead of striving for journalistic excellence. Nevertheless, Luce's media empire continues to endure into the 21st century, shaping... View Details

Keywords: Sean Silverthorne

26 Feb 2014
Research & Ideas

How Grocery Bags Manipulate Your Mind

behavioral change, does it change other elements of what you're doing as well?" A Series Of Experiments As their working paper explains, the researchers combined empirical and experimental methods to test the purchasing effect of... View Details

Keywords: by Carmen Nobel; Retail

19 Sep 2012
Research & Ideas

Book Excerpt: “The Architecture of Innovation”

Many of the programs with the greatest stability—in terms of both management team and mission—have been characterized by high-powered incentives. An example is SmithKline Beecham's S.R. One, which operated... View Details

Keywords: by Josh Lerner; Financial Services

March 1993 (Revised April 1995)
Case

IBM After-Sales Service

By: Janice H. Hammond

IBM has established a service delivery system to provide service and maintenance parts for its installed base of computers. The case outlines the competitive pressures IBM faces from alternative providers of maintenance services (e.g. other OEMs, third-party... View Details

Keywords: Service Delivery; Service Operations; Supply Chain; Supply Chain Management; Logistics; Operations; Distribution; Customer Focus and Relationships; Competitive Strategy; Computer Industry

Citation

Educators

Purchase

01 Mar 2010
News

Money Matters

interests that later proved complementary when it came to carving up iTrust management responsibilities. Agarwala grew up in Calcutta, the original capital of India during British colonial rule, dreaming of playing cricket. He ultimately... View Details

Keywords: Roger Thompson; Finance

01 Sep 2003
News

Books

(subtitled How New Managers Master the Challenges of Leadership) includes new material intended to guide fledgling managers through specific operational issues, such as dealing... View Details

Keywords: Deborah E. Blagg; Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

Web

Doctoral Affiliates - Business & Environment

Ashley Palmarozzo is a doctoral student in the Technology and Operations Management (TOM) unit at Harvard Business School. Kala Viswanathan Doctoral student Kala Viswanathan is a doctoral student in the... View Details

01 Sep 2008
News

Kenny Appointed Chief Marketing Officer

professional, Dean Jay Light said, “Brian will help us explain to the world why HBS holds such a unique and influential place in management and leadership education.” View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services; Advertising, Public Relations, and Related Services; Professional Services

spring 1988
Article

Product Market Competition and Managerial Slack

By: David S. Scharfstein

Keywords: Product; Markets; Competition; Management

Citation

Read Now

27 Jul 2021
News

Building Successful Hybrid Teams

20 Jan 2021
News

Your Star Employee Just Quit. Will Others Follow?

19 Apr 2023
News

How to Turn Around a Toxic Workplace Culture

01 Dec 2016
News

Alumni Books of 2016

specifically. Managing in the Gray: Five Timeless Questions for Resolving Your Toughest Problems at Work by Joseph L. Badaracco Jr. (MBA 1978) (Harvard Business Review Press) Part of a manager’s job is making tough calls, and the hardest... View Details

04 Jun 2024
Blog Post

Finding Alignment to Make Impact: Layla Ramirez (MBA 2017)

HBS, Ramirez returned to Danaher, spending two years in Global Talent Management and acting as the de facto Chief Diversity Officer for one of Danaher’s operating companies. That DEI role, in particular, was... View Details

Keywords: All Industries

Melody Koh

building and leading teams across Product Management, Product Design, and Data Science. Previously, Melody was a Product Manager at Fab.com and the founder/CEO of a seed-funded wine subscription e-commerce service. Prior to her View Details

Publications